Laburnum Health Centre - Ratings and reviews
Reviews
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Review titled Very good.
Rated 3 stars out of 5
by Raymond Boreham - Posted on 06 March 2024
I spoke the the practice pharmacist and it was a refreshing change to speak with someone that was polite understanding and I felt unhurried for once. I wish all the staff there were the same. For once I came off the phone pleased and never felt as though someone barely had the time to listen.
Visited March 2024
Review titled Laburnum Health Centre
Replied on 11 March 2024
Dear Raymond, "We're delighted to hear about your positive experience with our practice pharmacist! We strive to provide excellent service and appreciate your feedback. We'll continue working to ensure all our staff deliver the same level of care and attention. Thank you for sharing your experience!" Best regards, Shafrul Miah Practice Manager
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Review titled Helpful Reception
Rated 4 stars out of 5
by Kaye - Posted on 06 March 2024
As I needed some information and was near to the Practice I decided to walk in. I feared I would be told to make my enquiry by phone only. I was wrong. Upon arrival I was warmly greeted and invited to explain my query. The female receptionist couldn't have been lovelier. Incredibly patient and listened to me without rushing me. Most efficient and interactive. She was able to provide me with information there and then so I was not fobbed off. Such a wonderful down to earth approachable lady. I felt so much better at having been able to speak to her face to face. This lady knew her stuff and for which I am truly grateful.
Visited March 2024
Review titled Laburnum Health Centre
Replied on 11 March 2024
Dear Kaye, Thank you so much for taking the time to share your experience at our practice. We're thrilled to hear that your visit exceeded your expectations and that our receptionist was able to assist you with your inquiry in such a warm and efficient manner. We truly appreciate your kind words and are grateful for the opportunity to serve you. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Thank you. Best regards, Shafrul Miah Practice Manager
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Review titled Very helpful
Rated 5 stars out of 5
by Michael sees - Posted on 25 March 2024
Prescription wasn’t past , and I was out off full medication. The practice prompted the situation and , I managed to get my full medication within an hour from my local pharmacy.
Visited March 2024
Review titled Laburnum Health Centre
Replied on 02 April 2024
Hi Michael, Thank you for your feedback, I'm glad we were able to help, we will pass this on to the team. Kind regards Shafrul Miah - Practice Manager
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Review titled Laburnam Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
Excellent customer service at all time. The receptionists are pleasantly curteous and very Friendly and extremely helpful.
Visited December 2023
Review titled Laburnum Health Centre
Replied on 11 January 2024
Dear Patient Thank you for your feedback, we will pass this on to the practice team. Kind regards Shafrul Miah - Practice Manager
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Review titled Exceptional practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2023
I moved over to this surgery from another one. We were given the option to. While it was daunting moving surgeries, I must say that the move has been such a smooth one. Everyone at this practice is so professional and efficient. Things are done with my utter most care in mind. While I do miss my old surgery and doctor I’m confident in this practice’s cordination
Visited November 2023
Review titled Laburnum Health Centre
Replied on 14 November 2023
Dear Patient Thank you for your feedback. We are pleased to hear that you are happy with the service you received from Laburnum Health Centre. We will share your feedback with the practice team. Kind regards Shafrul Miah Practice Manager
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Review titled Great Admin Staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2023
My wonderful GP was caring enough to make a Neurology Referral to Queens Hospital. Sadly three months later I found that the hospital have not been releasing any appointmentd with no plans to release any for the foreseeable future. The NHS site where you can review waiting list times has false data so it is unreliable. I invested sone time and discovered Homerton University Hospital has an 8 week waiting list so I asked whether I could be referred there. A lovely kind female member on the Administrative Team called me and made sure I understood the system: A - The moment she started the Referral Process I would immediately be removed from the waiting list at Queens. B - Only then would she be able to access their booking system with no guarantee when the next available appointment would be. C - They may reject it as I am out-of-area and I would left back a square one. I asked her to proceed and was eternally grateful as I have been waiting since June, it's now September and I have an appointment in November. Nothing was too much trouble. Everything was unexplained in detail. My clinical welfare was priotitised above all so a great big thank you to all x
Visited September 2023
Review titled Laburnum Health Centre
Replied on 12 September 2023
Dear Patient, Thank you for your feedback we are glad we could help. We will pass your comments onto the team. Thank you. Shafrul Miah Practice Manager
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Review titled Fantastic Service
Rated 5 stars out of 5
by Female Patient - Posted on 23 August 2023
Have been with this practice for over five years and they have never failed me - unlike many other NHS services. Over 40 years ago, as a child, I was misdiagnosed by a third party. This was never questioned. I have been subjected to unnecessary tests and over prescribed unnecessary medication. This practice were so thorough they chose to question this and referred me to a fantastic specialist who correctly diagnosed me, prescribed the correct combination of medication and there has been a vast improvement. Since receiving the correct diagnosis this practice has offered a level of care second to none including additional referals to specialist services.
Visited August 2023
Review titled Laburnum Health Centre
Replied on 05 September 2023
Dear Patient, Thank you for your feedback we are glad you happy with the service we have provided. We will feedback you comments to all the practice team. Kind regards Linda Franklin Assistant Practice Manager
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Review titled Worst one ever!!!
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
Everyday at 8:30 I try to call them and it’s always busy. And if i try later they never have any appointments. Weekdays people have work too. How come they don’t put people on hold or queue like other GPs. At least talk to us, give us some suggestions. In last 2 weeks i never got them on phone. Horrible experience.
Visited August 2023
Review titled Laburnum Health Centre
Replied on 19 September 2023
Dear Patient, We want to extend our sincere apologies for the frustrating experience you've had while trying to reach our clinic. Your feedback is invaluable to us, and we truly appreciate you taking the time to share your concerns. If you would like to write to the surgery with your contact details we will be happy to respond fully to all of your concerns. Best wishes Shafrul Miah Practice Manager
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Review titled Appointments are like Gold
Rated 2 stars out of 5
by Anonymous - Posted on 01 June 2023
It's a nightmare trying to get a face to face appointment at this practice since COVID, they have no online appointment system like most other surgeries have now, you have to ring at 8:30am each morning to try to get an appointment as they do not book advance appointments! Sometimes have had phone on redial for over 200 calls!!! Only to be told they are fully booked when you finally get through!!!! To get a repeat Doctors/Sick note you have to speak to someone each time even though they know you have an existing long term condition!! It's a complete joke!! They have around 4/5 reception staff on but only ever seen to have 1 doctor at a time on duty it's just getting worse at this surgery!!! Some of the staff are helpful but there are 2 that have no basic customer service skills at all!! This was a fantastic surgery when I first joined over 20 years ago but in the last 3 years it's just gone down and down!! They need to review the whole appointment system and also get more Doctors on duty, there is more than 1 Doctor at the practice so why is only one on duty!!! Where are the rest of them??
Visited May 2023
Review titled Laburnum Health Centre
Replied on 06 June 2023
Dear Patient Thank you for your feedback. We are sorry to hear that you are experiencing difficulties when trying to book an appointment. Unfortunately, due to high demand for appointments, there are times when all available appointments get booked very quickly. We do however, have online e-consultations available via our website between 10am - 2pm everyday. We also have the GP hub Out of Hours services available for all patients to book from 12.00 - 020 3770 1888. Regarding sick certificates it is the practice policy that we have to review all sick certificate requests before issuing these. If you would like to write to the surgery with your contact details we will be happy to respond fully to all of your concerns. Kind regards Linda Franklin - Assistant manager
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Review titled Very helpful
Rated 5 stars out of 5
by Gary Jiggins - Posted on 03 April 2023
Recently had blood test and receptionist was very helpful in chasing results. She discussed situation surrounding delay in receiving and contacted the blood testing unit and arranged the results to be sent to the surgery
Visited April 2023
Review titled Laburnum Health Centre
Replied on 06 April 2023
Dear Mr Jiggins Thank you for your feedback. We are glad to hear that our receptionist was able to help. I will pass your feedback to the reception team. Kind regards Linda Franklin - Assistant Practice Manager