Kings Medical Centre - Ratings and reviews
Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by lindaB - Posted on 26 March 2024
I feel very fortunate to be registered with this practice.,i never have a problem in getting an appointment when required and the online triage system works very well . I messaged at 4 pm today and got a phone call asking me to come in to be examined,i don’t think you can get better than that. If you need to be seen you will be , sometimes it’s easier for the patient and the doctor to get a phone call. Last year one of the doctors saved my husband’s life as she insisted he went to have an ecg and blood test before just increasing his medication it turned out he had suffered from a silent heart attack.
Visited March 2024
Review titled Kings Medical Centre
Replied on 27 March 2024
Dear Linda Thank you very much for the feedback that you have given. I will share this with the whole team here at Kings. I am glad that you have tried our new triage system and that you found the overall experience a positive one. We are continuously trying to improve patient experience when contact us for an appointment and feel that the new system has been beneficial towards patient experience. We are now able to offer a wide range of appointments including ones at our hub in Buckhurst way and with local pharmacists in addition to those from our Kings Avenue Surgery. We always reflect on feedback given (both good and bad) and will continue to look for ways to improve the service that we offer. Thank you again, Yours Sincerely Gary Thorogood Practice Manager
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Review titled inefficient practice
Rated 2 stars out of 5
by Anonymous - Posted on 19 July 2023
Having told Kings that I did not want to be referred to a particular ineffective outside healthcare agency GP, they referred me again. He was unhelpful and unfriendly. Whats more. I can't find any qualifications for him.
Visited May 2023
Review titled Kings Medical Centre
Replied on 05 September 2023
Dear Patient Thank you for the feedback that you have left. I would like the opportunity to speak to you about your experience so we can understand what has happened. I would be grateful if you could contact me directly on hweicbwe.kmc@nhs.net so that we can address your concerns. Please accept my sincere apologies for any negative experience that you have had. Yours Sincerely Gary Thorogood Practice Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2023
Rang for an appointment but there weren’t any so told to complete online form. Received call from practice that evening offering an appointment for the next morning. Spoke to doctor and referral to hospital made within an hour. Have been a patient for over 30 years and it is an amazing practice.
Visited March 2023
Review titled Kings Medical Centre
Replied on 09 March 2023
Dear Patient Thank you very much for taking the time to leave feedback about Kings Medical Centre. The team were glad to hear about your positive experience and the service that you received. The team will continue to work hard to ensure that every patient interaction is a positive one. Thank you again Your Sincerely Gary Thorogood Practice Manager
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Review titled First Class Service
Rated 5 stars out of 5
by Paul Alister Buckley - Posted on 08 November 2022
I rang the surgery this morning at 9.30 for an appointment. I was seen at 9.45! Even King Charles couldn't get better than that. It might have been my lucky day but generally I can get an appointment without waiting more than a day.
Visited November 2022
Review titled Kings Medical Centre
Replied on 16 November 2022
Dear Mr Buckley Thank you for the kind words of feedback that you have taken the time to leave for the team. The team are working hard to meet the needs of our patients on a daily basis, and I am glad that your experience reflected this. I will share your feedback with the team. Thank you again for your taking the time to share your experience with us. Yours Sincerely Gary Thorogood Practice Manager
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Review titled Fantastic doctors
Rated 5 stars out of 5
by Jon Walker - Posted on 24 November 2022
This practise is very quick to respond when you need to be seen. Very efficient booking system. Doctors listen, reassuring and are compassionate. Really highly recommend this practise. They are wonderful.
Visited November 2022
Review titled Kings Medical Centre
Replied on 02 December 2022
Dear Mr Walker Thank you for taking the time to leave your views about our practice. The team are very pleased with the positive feedback that you have given. The team continue to strive to give the best care to all of our patients despite the increased demand on our services. Thank you again for your kind words Yours Sincerely Gary Thorogood Practice Manager
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Review titled Impossible to get an appointment
Rated 2 stars out of 5
by Yin - Posted on 01 September 2022
I have no issue with the healthcare staff. I have been here since I was a child. I also work in healthcare, so I do understand the pressures. However it is virtually impossible for me to get an appointment with your new booking systems. I work near 12 hour shifts, with 2 specific days off and I am unable to get appointments, but the time I get through on the phone there are no appointments left, and I just have to try again. When calling I am giving conflicting information about repeat prescriptions, yes I have to have an appointment with the doctor and then next time I call no, I do not need an appointment the person I am on the phone with will just pass my details over to the Doctor. I just hope I never have anything serious with this new booking system, things might get serious before I can even get an appointment.
Visited September 2022
Review titled Kings Medical Centre
Replied on 12 September 2022
Dear Yin Thank you for taking the time to leave feed back about the surgery. I am very sorry to hear that you have had difficulties booking an appointment, please accept my apologies for this. Between February and August we provided over 17,000 appointments (64% of which were face to face), over half of which were available to book on the day. Our average wait time on calls being under 5 minutes. We have listened to previous patient feedback. In November introducing a queue system on our telephone lines and then over the last 2 months we have increased the number of pre-bookable appointments and opened these up for patients to book as soon as they are on our system and not just two days in advance (upto 4 weeks). This alongside recruitment of an additional GP and two additional pharmacist sessions each week to help support patient access. Later in the year, details yet to be confirmed (likely November) we will also be launching a platform giving patients the ability to request appointments /advice on non-acute issues via our website/NHS app. These patient enquiries will be triaged by a GP and appointments then booked accordingly or advice given directly. It will give better access to those patients who may not be able to contact us when our phone lines open each session. We will also be offering patients the ability to make admin requests in the same way, which will free up more time on our telephone lines, enabling us to speak to patients even quicker. This will give greater flexibility and access to our patients to be able to book in advance. This will sit side by side with our telephone booking system. As ever it is about trying to strike a balance between the urgent and non-urgent needs of our 8000 patients, providing ongoing care for individuals with long term conditions that require regular reviews, guiding patients to self-help where they do not require to speak to a GP and at the same time maintaining the ability for patients to book on the day appointments versus having all pre-bookable appointments and then a high patient ‘Did not attend rate’ We will continue to listen to the views of our patients and continue to make positive changes to the practice and how we operate. In relation to repeat prescriptions we no longer accept requests via telephone (from the 1st of July) as there are other routes patients can request these (via chosen pharmacy, via NHS app or by dropping paper request into the surgery. Again the aim of this initiative is to focus the reception team on making appointment bookings. There will be times that you will require a medication review in order to continue with certain medicines. I am happy for you to contact me on hweicbwe.kmc@nhs.net if you require any further assistance. Thank you again for your comments Yours Sincerely Gary Thorogood Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Delia Bagot - Posted on 05 July 2022
All the Dr.s and nurses I have seen recently are always ready to listen to any concerns and give advice and guidance. The reception staff are always polite and try to accommodate requests.
Visited July 2022
Review titled Kings Medical Centre
Replied on 13 July 2022
Dear Mrs Bagot Thank you for taking the time to leave us some feedback about your experiences at our Practice. The team are continuing to work hard to make every contact with our patients count. I will share your kind comments with the whole team. Thank you again Yours Sincerely Gary Thorogood Practice Manager
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Review titled Superb practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2022
I have been with this practice for over 20 years . The doctors are kind , courteous and helpful. The star of the show is the nurse who I see for HRT . She always has time to listen, gives good advice and makes me feel comfortable and relaxed
Visited July 2022
Review titled Kings Medical Centre
Replied on 13 July 2022
Dear Patient Thank you for the kind feedback that you have left about the Practice and in particular our Practice Nurse. I will ensure that your kind words are passed on to our Nurse. Thank you again for taking the time to share your views. Yours Sincerely Gary Thorogood Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2022
Very professional team at the practice. From the doctors to the practice nurse, very caring and helpful. We are lucky to be patients here.
Visited July 2022
Review titled Kings Medical Centre
Replied on 13 July 2022
Dear Patient Thank you for your kind words about the Practice. I will pass your feedback on to all of the team. Thank you for taking the time to contact us Yours Sincerely Gary Thorogood Practice Manager
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Review titled Amazing practice
Rated 5 stars out of 5
by Steven Everitt - Posted on 15 July 2022
Having transferred to the practice in December with an underlying condition the doctors were extremely understanding and helpful, time was not an issue. I never failed to get an appointment the same day and was given professional and caring advice. Additionally I also required treatment from the nursing and HCA team. They are a credit to the practice, approachable, efficient and caring. All the staff on reception reflect extremely well as a first point of contact, coping admirably under pressure especially with the high call volume. To conclude, an amazing practice that I can’t praise high enough. Thank you for the incredible amount of time and treatment I have been lucky enough to receive. Praise indeed, an example for the NHS.
Visited July 2022
Review titled Kings Medical Centre
Replied on 08 September 2022
Dear Mr Everitt. Thank you for your feedback and kind words. We are working very hard a team so that we make every patient contact a good experience. I will pass your comments on to the GP, nursing and reception teams, they will really appreciate you taking the time to share your positive experience with us. Thank you again Yours Sincerely Gary Thorogood, Practice Manager