Headstone Road Surgery - Ratings and reviews
Reviews
-
Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
I 've been suffering with my condition for a month. Contacted GP for the first time and doctor has helped me. I started to have good sleep and generally feel better. Nothing else to wish for. Great experience.
Visited April 2024
Headstone Road Surgery has not yet replied.
-
Review titled Great customer service
Rated 5 stars out of 5
by Ali suleman - Posted on 16 November 2023
The nurse was very gentle n polite. I was treated in a very good way n my problem was taken care of properly
Visited November 2023
Headstone Road Surgery has not yet replied.
-
Review titled Great Practice & GP service.
Rated 5 stars out of 5
by Beverley Cyrus - Posted on 22 June 2023
This practice and my GP I can honestly say has a great track record. Finding a great GP is not always easy. I can honestly say that the service offered up at this practice is very considerate of their patients and to me that is paramount. I am totally at ease discussing anything with my GP in whom I put my faith & health. It’s not often that I write reviews. However, with such a lovely GP & team I felt it necessary to have my gratitude expressed in print. I have one more thing to say to convey my sincere gratitude to the wonderful service given to myself & my family over the years. “Thank You”.
Visited June 2023
Headstone Road Surgery has not yet replied.
-
Review titled Wonderful,patient and brilliant women nurse
Rated 4 stars out of 5
by Anonymous - Posted on 18 May 2023
Had a procedure done by the nurse . She did an amazing effortless job without causing any discomfort .
Visited May 2023
Headstone Road Surgery has not yet replied.
-
Review titled Always helpful and quick to respond.
Rated 5 stars out of 5
by Christina - Posted on 28 March 2023
As I cannot mention names etc I will leave a quick note to the lovely admin team at the surgery, I have personally experience excellent service and quick to assist. The reception team are also very helpful. The doctors are very knowledgeable. The surgery do a great job to support the local community, personally I am thankful to have finally found a great doctors surgery in London. Amazing service!
Visited March 2023
Headstone Road Surgery has not yet replied.
-
Review titled No appointments
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2023
We have been with the GP practice for over 1 year. Have called many times to get appointments for various ailments. Never managed to see a doctor. Not sure for what am I paying the Immigration health surcharge of more then £1000 every year to NHS. It seems like its only phone consultant GP service.
Visited February 2023
Review titled Headstone Road Surgery
Replied on 12 April 2023
We are sorry to learn of your frustration with our appointments system. Due to sustained and overwhelming demand, and in line with many GP Surgeries in the UK, we use a telephone triage methodology. An appointment is initially made with a patient to speak to the appropriate Clinician over the telephone (it could be a GP, Clinical Pharmacist, Advanced Nurse Practitioner, Practice Nurse or HCA,) and once they have spoken with the patient and if they think they need to see them face to face, they will book to see the patient on the same or following day. We have been operating this way for the last two and half years and it continues to be the most efficient and effective way of dealing with as many patients as possible. We know from recent Patient Surveys that the vast majority of our patients are very happy with the way we work (once they understand how the process works) as they do get to speak to the appropriate Clinician within short timeframe and are seen face to face where necessary, usually on the same day. As you have not left your name, we are sadly unable to check whether you actually spoke with a Clinician but if you would like to book appointment to see a Clinician (again initially over the telephone) please call Reception.
-
Review titled Poor service and no communication
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2023
I requested 5 repeat prescribed medication. This is the 3rd time, that we collected the medication there's always missing. I went to the GP and spoke to the receptionist to complain and asked to have an asthma care review. We moved to this GP since March 2020 and my daughter never receive an appointment for asthma review. Its already 2023. My daughter have asthma and allergic rhinitis Condition but I m not sure, if the GP knows about it. I will definitely raised a complaint Safeguarding and Negligence.
Visited February 2023
Review titled Headstone Road Surgery
Replied on 06 February 2023
We are very sorry to hear of your dissatisfaction regarding repeat prescriptions. In order to resolve this situation quickly, it would be very helpful if you could kindly contact the Practice Manager as soon as possible. She will also be able to arrange for your daughter to have an asthma review with one of our Clinicians very quickly.
-
Review titled Unprofessional and Lack of Sympathy
Rated 1 star out of 5
by EMU - Posted on 25 October 2022
I have been sick for almost a week now, done several Covid test and they all came out negative. Haven't been able to get proper medications over the counter because I need a doctor's prescription. Booked an appointment to see a GP at this Surgery. When I called to confirm my booking, the receptionist told me that I am getting only a phone call from a doctor. I explained that I have been sick and took a day off work just to see the doctor but she kept saying I will only get a phone call. I asked how the doctor will be able to confirm my vitals (temp, bp etc) over the phone and the receptionist kept repeating that I can only get a phone call which will be between the 3pm to 6pm and even advised me to contact the AE if I can not wait for the phone call. This is very saddening taking that it takes forever to get a GP appointment and at the end of the day, the appointment is a phone call. Considering this is supposed to be a hospital (care provider), I find this incident very very unprofessional and lack of sympathy for human health and lives.
Visited October 2022
Review titled Headstone Road Surgery
Replied on 26 October 2022
Dear Anonymous We are sorry to read of your frustration with our appointments system. Due to overwhelming demand, especially since COVID, and in line with many GP Surgeries, we use a telephone triage methodology. An appointment is initially made with a patient to speak to the appropriate Clinician over the telephone (could be a GP, Clinical Pharmacist, Nurse or HCA) and once they have spoken with the patient and if they think they need to see them face to face, they will book the patient an appointment to be seen on the same or following day. We have been operating this way since COVID and it continues to be an efficient and effective way of dealing with as many patients as possible. We do not give specific times as to when the Clinician will call as every call is different, some are quicker than others and some take longer hence the time frame that you were given. Most of our patients are very happy with the way we work as they do get to speak to a Clinician within a very acceptable timeframe and are seen face to face where necessary, usually on the same day. As you have not left your name, we are sadly unable to check whether you actually spoke with a Clinician but if you would like to book another appointment (again initially over the telephone) please call Reception.