The Stanmore Medical Centre - Ratings and reviews
Reviews
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Review titled Cannot get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2024
The klick system is always offline. Surely it should be available all day so people can enquire? Most people are on their way to work when the system opens so can never get an appointment. I checked the system before and after 9am on Thursday and it already says check back on Friday! Absolutely appalling. The system is not fit for working people.
Visited April 2024
Review titled The Stanmore Medical Centre
Replied on 11 April 2024
Thank you for your comment. We are sorry to hear this was your experience. The online system opens at 9am and is available until capacity is reached. If patients are ever unable to use or access the online service then a call can be made to the surgery on the usual number where a member of the Reception team will be happy to assist/signpost as necessary. If you would like to discuss this further, please do not hesitate to contact the Practice Manager who will be happy to talk to you in more detail.
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Review titled Bad practice
Rated 1 star out of 5
by Reginald - Posted on 08 April 2024
Filled in form on line last month 4 weeks ago No reply from them Fill another form on line on the 3. 4. 24 Got message back from them that it was received have had no reply from them
Visited March 2024
Review titled The Stanmore Medical Centre
Replied on 08 April 2024
We are sorry to hear this was your experience. Please do email the Practice Manager (Vikki Young) with your details and we will be happy to look further into this. Thank you.
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Review titled Absolute not fit for purpose
Rated 1 star out of 5
by Lynda Guy - Posted on 03 April 2024
After weeks of calling, completing on line forms seeing a paramedic & a clinician I was finally diagnosed with a chest infection & given antibiotics for a week, instructed that should I still feel unwell to see a GP to arrange a chest X-ray spent nearly an hour on the phone again completed the online form Twice requested a call back… then was sent the old chestnut of their generic message to call 111 due to them being at full capacity…. It’s a complete joke of a system…. We don’t have receptionists anymore there are called “Care Navigators” who makes this stuff up…. Meanwhile people are becoming more frustrated more unwell & more needing a system that is actually patient friendly….a couple of GP’s would be much appreciated aswell…
Visited March 2024
Review titled The Stanmore Medical Centre
Replied on 08 April 2024
We are sorry to hear this was your experience. Please do email the Practice Manager (Vikki Young) with your details and we will be happy to look further into this. Thank you.
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Review titled Shambolic
Rated 1 star out of 5
by Anonymous - Posted on 06 January 2024
Since become Stanmore Medical Centre, this surgery has become a farce. Booking an appointment always used to be a simple process and I never had to wait very long. Been with this surgery for almost 30 years. Now I just want to leave. Having to book online is a nightmare. It’s suppose to make things more accessible apparently but it’s Saturday morning and I’ve just tried, only to get a warning that their ‘Forms’ booking service is only open Monday to Friday 9-5. Hahaha. What the actual!! I really have nothing good to say about this surgery now. I used to be the envy of all my friends and family before Stanmore took over but now, hahaha. This surgery is just a joke. Nothing they have done to ‘improve’ things has made life better for the customer. I think they are just trying to drive people away to go private as their methods are exasperating. My HRT should be used continuously, but it’s so difficult to get an appointment that twice now, I have needed up having to miss over a weeks worth of treatments, because I can’t get in to speak to a doctor. I even have to go in and take my own blood pressure before hand, which I do; all the doctor should then have to do is check my history, check my blood pressure and prescribe, but no! I had to have an appointment to speak with a doctor. And having to do this means I then have to be on standby for hours on the day that the doctor is going to ring me. Therefore my working day is made to come second to theirs. My time, second to theirs. Everything about this process is so very very wrong.
Visited January 2024
The Stanmore Medical Centre has not yet replied.
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Review titled Biggest challenge is getting an appointment
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
This practice is an absolute disgrace. I’ve been trying to get an appointment for over a week. Online booking systems are down and impossible to get through to anyone over the phone. Literally have no idea how to access any care with this GP. May god help all the patients at this GP to receive appropriate and timely care. Never found it so difficult to get an appointment
Visited October 2023
Review titled The Stanmore Medical Centre
Replied on 01 November 2023
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled Repulsive practice
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2023
Have been trying to get an appointment for myself and my children. Been trying for 3 days now, only for the online form to stop working within 30min of opening saying to try again thr next day at 9am, to which I did and it wasnt working then. They might aswell disengaged their phone lines as its forever busy however when inside the surgery not one member of staff is actually on the phone. This place is dreadful, appalling,horrendous and more. The online System is beyond ridiculous its forever saying to try again the next day. The staff are quite rude aswell.
Visited October 2023
Review titled The Stanmore Medical Centre
Replied on 24 October 2023
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled Neglect.
Rated 1 star out of 5
by Oliver JW Hyne - Posted on 26 October 2023
This surgery on countless occasions does not submit prescriptions to the pharmacy for my son to have access to suitable formula due to an allergy. Due to their negligence and poor practice in doing the most simple of tasks, it results in my 6 month old son going hungry. I wish I could say this is the first time it has happened, but it is a constant issue. This surgery is truly awful.
Visited October 2023
Review titled The Stanmore Medical Centre
Replied on 27 October 2023
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled Third world service
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2023
I am absolutely appalled with the service. Firstly, they didn't answer my requests on Klik correctly. When I followed up via phone call I received an appointment date in 15 days time. I've been unable to walk for 3 weeks and now they're expecting me to be in pain for a further 2 weeks Furthermore, it appears that they are more interested commercialising their practices rather than health and well-being of patients. I asked for a note from the doctor for my employees about my injury and I was asked to pay 25 pounds for the letter.
Visited September 2023
Review titled The Stanmore Medical Centre
Replied on 20 September 2023
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled poor
Rated 1 star out of 5
by Bil Al - Posted on 22 August 2023
Just trying to get an appointment is appalling - stumbled at the first step. From June 2021 (as mentioned over the phone), patients, who can, must use, online, Klinik to book an appointment. It opens from 9 on working days. It seems to close pretty quickly like about 20 minutes. I have found on numerous times that after putting in my issue(s) that the next page shows that Klinik has closed for the day. I called yesterday.. I was quite promptly 'given up on' after just requesting an appointment (but a bit mystified being offered something at Belmont medical centre).
Visited August 2023
The Stanmore Medical Centre has not yet replied.
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2023
Their spot system is ridiculous. You can only fill in a form format thing on the morning. We did this for my daughter appt. We waited 45 minutes then to be we would have to wait another 30 minutes. All for a referral letter when they could have done it over the phone instead of eating out time.
Visited June 2023
Review titled The Stanmore Medical Centre
Replied on 29 June 2023
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).