Watling Medical Centre - Ratings and reviews
Reviews
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Review titled Efficient practice
Rated 5 stars out of 5
by Hannah M - Posted on 25 January 2024
I was so impressed with the service I’ve received, and receiving an appointment so soon after writing the econsult. My GP was so efficient, and dealt with my issue so quickly. The hard working doctors deserve the recognition for all they do
Visited January 2024
Review titled Watling Medical Centre
Replied on 29 January 2024
Dear Hannah Thank you so much for your kind words, and most importantly, for taking time to write it. It is really good to hear that what we are doing is appreciated by our patients. Practice Manager
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Review titled Great Practice lovely staff
Rated 5 stars out of 5
by DonnellyA - Posted on 11 January 2023
Waited 23 minutes to get through, which is expected with the current virus caseload. Requested a telephone appointment, was advised best I see a GP, appointment was 2 hours later. Sent straight for an Xray, results & medication all sorted within 6 hours of telephone call, ThANK you!! I notice that people only really leave bad reviews, lets change that !!
Visited January 2023
Review titled Watling Medical Centre
Replied on 11 January 2024
Dear Patient Thank you so much for your kind words. Your last sentence says a lot. We are really pleased to have been able to help when you needed it urgently Kind regards
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Review titled Horrible receptionist
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2022
I was trying to ask questions to find out more about the services the GP surgery provides and it was like the receptionist couldn’t wait to end the call. She was continuously interrupting me, giving blunt answers and speaking down to me. It was not an informative call and I don’t feel comfortable signing up to a surgery where this is the kind of service that can be expected.
Visited November 2022
Watling Medical Centre has not yet replied.
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Review titled Problem to book appointments
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2022
I have a preference to see one particular doctor in the surgery and i would be happy to take a day off work to see them, but the system of booking appointments is extremely unhelpful. It is a gamble at 8:30 every morning, you wait an hour for your turn and may or may not get an appointment, and have zero choice over doctors. I cannot take days off work in hopes of seeing a doctor. There should be an advance booking system and not a lucky draw at 8:30 every morning.
Visited September 2022
Watling Medical Centre has not yet replied.
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Review titled Appointment
Rated 2 stars out of 5
by Anonymous - Posted on 01 June 2022
After 1:55min on the phone waiting for an appointment. They didn't give me any instead the receptionist hang-up on the call. This was very frustrating and it is not the first time this happens
Visited June 2022
Watling Medical Centre has not yet replied.
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Review titled Bad reception support
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2022
Waiting on line and getting help from this surgery it very difficult The reception staff are not helpful and sometimes very rude and aggressive I have trying to give a message to the doctors but I’m not able to I have contacted the surgery more then 5 times and each time holding on line for almost 45 minutes, I just don’t know how to reach my dr. This is very very bad service
Visited May 2022
Watling Medical Centre has not yet replied.
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Review titled Wonderful care
Rated 5 stars out of 5
by Julie Attwell - Posted on 29 April 2022
My family and I have been patients at the practice for many years and have always received a very good service. I had health issues during the pandemic (besides Covid) and was seen very quickly and given excellent care by the GPs, nurses and reception staff. The GPs listen to me and call when they say they will. We feel extremely lucky to be patients here. Thank you for the service you are giving. It's a tough times for GPs, look after yourselves too.
Visited April 2022
Watling Medical Centre has not yet replied.