PHGH Doctors - Ratings and reviews
Reviews
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Review titled Imposible to get a GP appointment
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2024
I have tried for a month to speak with a GP, even just on the phone, the secretaries won't even give me a future appointment, there seems to never be any. I have been with this GP for 3 years and have never, despite my many requests, been able to see a GP face-to-face. I have one time secured an appointment only to then be met by a physician's assistant.
Visited December 2023
Review titled PHGH Doctors
Replied on 12 January 2024
Dear patient We are sorry to hear this has been your experience with us. I would very much appreciate, if you could contact myself directly by emailing lesley.massey1@nhs.net to discuss further and book you an appointment with one of our GPs. Kind regards Lesley Massey PHGH Doctors Management team
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Review titled Great practise with rapid development.
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2023
Very efficient in giving appointments and diagnosis and description that’s saves time from hospital visit, highly recommended.
Visited December 2023
Review titled PHGH Doctors
Replied on 08 January 2024
Thankyou for the very positive review. Wishing you a very Happy New Year. kind regards, PHGH Doctors
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Review titled A remarkable practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2023
I have nothing but praise for phgh doctors. I have always found someone to discuss any concerns I have with. The staff and the doctors are all charming and approachable. I thoroughly recommend this practice.
Visited October 2023
Review titled PHGH Doctors
Replied on 17 October 2023
Dear Anonymous Thank you for your wonderful comments. Your feedback has been shared with our team. Kind regards PHGH Doctors
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Review titled Great Professional Practice
Rated 5 stars out of 5
by Richard Cohen - Posted on 16 October 2023
The practice provides excellent holistic care for their patients. The GP’s are all very kind,professional and competent and always try to help They did an unbelievable job during COVID I would not hesitate to recommend anyone I know to register with them
Visited August 2023
Review titled PHGH Doctors
Replied on 17 October 2023
Thank you for your lovely feedback, which will be shared with the team, its much appreciated. PHGH Doctors
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Review titled An exemplar for others to copy
Rated 5 stars out of 5
by Josi - Posted on 21 August 2023
8.35 phone surgery 8.40 answered - offered consultation or phone call. I needed an examination. Appointment offered for 10:40. On time see GP Examined, diagnosed, prescription sent electronically to pharmacy. 11.05 sitting having an artisan coffee, having collected my medications. I need to add my GP was lovely. They listened: answered my questions; examined me; they explained what was happening and all with good humour. I am blessed and very thankful.
Visited August 2023
Review titled PHGH Doctors
Replied on 17 October 2023
Thank you for such wonderful comments. We are working hard to give the access needed to the services for all our patients. Kind regards PHGH Doctors
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Review titled Great staff makes a great practice
Rated 5 stars out of 5
by David - Posted on 21 August 2023
Used the surgeries website for econsult today Very simple process allows you to describe your symptoms which is then passed on to a member of staff who will contact you Within 10 minutes the doctor called me back and arranged for a prescription to be sent electronically to my local chemist. A seamless efficient process which removes the need to attend the practice in person This works and is so simple and will be the future. Excellent service
Visited August 2023
Review titled PHGH Doctors
Replied on 26 September 2023
We encourage our patients to use e-Consult to access the service speedily. We are delighted you had such a positive experience. Thank you for your feedback.
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Review titled Quick response
Rated 5 stars out of 5
by Toni Fine - Posted on 23 March 2023
Phoned this morning due to upper respiratory symptoms/sinus?? Got return call back and advice within half an hour!!! Amazing.
Visited March 2023
Review titled PHGH Doctors
Replied on 17 October 2023
Thank you for the above review, We have responded previously but there have been occasions where the system has rejected the response due to technical issues. Kind regards PHGH Doctors
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Review titled This is a good practice
Rated 5 stars out of 5
by Robin Bounsall - Posted on 15 February 2023
The Doctors and Receptionists are welcoming allowing patients to relax and not get flustered. The waiting area is pleasant and tasteful with good facilities,ie the pod where patients can check their blood pressure etc. Which is ideal whilst waiting to be seen
Visited February 2023
Review titled PHGH Doctors
Replied on 17 October 2023
Thank you for the above review, We have responded previously but there have been occasions where the system has rejected the response due to technical issues. Kind regards PHGH Doctors
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2023
Last week i had the flu and asthma. do you known how hard his that for me. when speaking you can hear crackling in you chest, i rang the practice this morning at 8.30am on wednesday 8th feb. Explain to them that i am coughing and vomiting. they gave me a appointment for the doctor to call me at 2pm. The time as pass. from 8.30 this morning to 3pm how long his that. i being waiting for a call from the doctor for 7hrs. It better for me to go to er get appointment. er service much quicker that your local phgh surgery. what a joke this his second time this has happen to me. i feel the phgh surgery and there service his very bad, and standard poor in quality.i want something done about this. I have prove of the appointment for today. I feel surgery do not care about its patients.
Visited February 2023
Review titled PHGH Doctors
Replied on 13 February 2023
We are sorry to hear that you feel you had a negative experience with the practice. In order for us to address the issue we need to know your personal details. Please do contact us by email on phgh@nhs.net Please note that you were given an appointment on the same day. Thank you PHGH Doctors.
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Review titled Fast call back
Rated 4 stars out of 5
by Anonymous - Posted on 23 February 2023
I telephoned at 8.30 in the morning for a GP appointment . I was called back about 15 minutes later by the doctor - very impressive.
Visited February 2023
Review titled PHGH Doctors
Replied on 17 October 2023
Thankyou, its great to hear this positive feedback. We are working hard to reduce the number of calls in the queues, as most requests can be requested online, via our online services which can be located via our website and routine appointments can be booked direct online through your nhs app. Thank you PHGH Drs