Garston Medical Centre - Ratings and reviews
Reviews
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Review titled Efficient and friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 25 October 2023
I have been with this practice for most of my life. Over the years, there have been times when it definitely could have been better. Recently though, I have found them to be excellent. The reception staff are helpful, friendly and efficient. I have been able to get an urgent same day appointment for an acute issue & a same day call back appointment for another issue. The telephone appointment system is also greatly improved. It's a shame that they no longer offer the urgent walk-in & wait service in the morning but the Extended access facility is good. I recently had my flu jab at the surgery & it was very organised and highly efficient.
Visited October 2023
Garston Medical Centre has not yet replied.
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Review titled Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2023
Today I phoned the practice wanting to speak to a GP as my husband has been in hospital and is still not himself. Firstly it's virtually impossible to get past the receptionist. Eventually I was offered a telephone consultation in 3 weeks!! Completely unacceptable. This surgery needs to rethink it's policy asap.
Visited June 2023
Review titled Garston Medical Centre
Replied on 26 June 2023
Dear patient, Thank you for your feedback. I am sorry that you have had difficulties accessing care. We provide a mixture of on-the-day and pre-bookable as well as on-the-day triage appointments. Please contact me at the Surgery to review your concerns further. Sandy Gozzard Practice Manager
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2023
I started with this practice 6 years ago. They weren’t great then but have gotten worse and worse. Today I waited over an hour to speak to reception. When I did speak to them they were shockingly rude. There seemed to be an issue with the phone connection on their end, I could hear them perfectly but they apparently couldn’t hear me. This would have been annoying but fine if they weren’t talking rudely about me to other staff! As I said I could hear them but they seemed to think I couldn’t. Doctor wasn’t much better in politeness. No point complaining to the practice manager as they don’t get back to you. Will be moving practice ASAP! Do not register here if you are looking for a GP!!!!!
Visited February 2023
Review titled Garston Medical Centre
Replied on 06 February 2023
Dear Sir/Madam, Thank you for your feedback and please accept our apology for any distress you were caused. All our telephone calls are recorded - so if you want this particular interaction to be looked into - please supply the Practice with your details so that the recording can be found. I will feedback your comments to the staff. Complaints are responded to - with an acknowledgement on receipt and within 28 days with a full response. I apologise if this has not happened in your case in the past. Please do contact us if you wish to have this investigated further.
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Review titled Terrible booking system
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2022
This surgery’s receptionists are dismissive and disinterested. The GP appointment booking system is obstructive and unfit for purpose. If you are working, caring after children or in any way unable to stay on hold for hours on end forget seeing your gp, ever. To be told there are no appointments at all and you can’t have one unless you phone 8.30am on a specific weekday and be prepared to wait for hours for their ‘weekly appointments release’ is frankly absurd. The surgery’s website is misleading and a lot of the information is out of date. You can only use Covid as an excuse for incompetence so long- shape up or shut your practice. So disappointed.
Visited December 2022
Review titled Garston Medical Centre
Replied on 06 February 2023
Dear Patient, Thank you for your feedback. I am sorry that your interaction with the Practice was stressful and upsetting. We are increasing the number of Face to Face appointments and telephone callbacks that are prebookable. I apologise that this was not available when you called. Your feedback re the Website information is appreciated and I will pass all your comments to the relevant members of staff. Please accept our apology.
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Review titled Good service
Rated 4 stars out of 5
by Mrs T - Posted on 25 September 2022
I visited GMC yesterday and had my flu jab and again today to have my covid booster all arranged by text messages. Everything went like clockwork, very well organised. Staff were friendly and the doctor I saw was fantastic.
Visited September 2022
Review titled Garston Medical Centre
Replied on 26 September 2022
Dear Mrs T. Thank you for your kind remarks; this will be shared with the Staff. All the staff are working hard to provide a safe and friendly environment and we are working to respond to all feedback to develop working procedures. Thank you for your support.
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Review titled Long waits, and can't get an in person appointment
Rated 1 star out of 5
by Anonymous - Posted on 19 August 2022
have to wait over an hour to speak to a doctor, can't book an appointment and unable to get a face to face appointment. Covid protocols have been scrapped but this surgery still has them in place. Would be nice to have the option to see a doctor and not have to wait so long for to speak to a doctor.
Visited August 2022
Review titled Garston Medical Centre
Replied on 26 September 2022
Dear Patient, We are sorry for any distress caused. The Practice is continuing to follow Infection Control measures to ensure a safe environment for vulnerable patients and staff. We have a telephone system that informs the caller as to their place in the queue and all staff work hard to deal with all calls in the most time efficient manner possible. Face to face appointments are available following a telephone consultation with a clinician. Your comments will be passed to the Staff to consider. Thank you for your comments.