Manor and Park Group Practice - Ratings and reviews
Reviews
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Review titled Doc
Rated 5 stars out of 5
by Doreen - Posted on 22 March 2024
The Doctor I saw was brill no messing about.even arranging a follow up.listen to what i said.and gave me medicine that was alright for me.
Visited March 2024
Manor and Park Group Practice has not yet replied.
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Review titled A great experience
Rated 5 stars out of 5
by Christopher Johnson - Posted on 31 October 2023
Needed my mental health meds reviewed and my bloods doing today. I got an appointment the same day by a very polite receptionist who went above and beyond to help me. Went to my appointment and the nurse was professional and friendly. The reception guy then helped me which put my mind at ease. This was the Duke Street Centre. I struggle to even crack a smile lately as my mental health isn’t great. A big Thankyou from me(deserved).
Visited October 2023
Review titled Manor and Park Group Practice
Replied on 01 November 2023
Dear Christopher, Thank you for your review. It's really nice to hear that you have had a positive experience. We try very hard to meet the needs of all of our Patients. Your review has really lifted staff morale. Many thanks
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Review titled Friendly and professional staff.
Rated 5 stars out of 5
by Sue - Posted on 17 October 2023
All staff are professional, polite and friendly. You may have to wait a little while for the phone to be answered but once answered I have always been treat with respect and have always managed to get an appointment for myself or a home visit for my husband. I have no problems with manor and park group practise.
Visited October 2023
Review titled Manor and Park Group Practice
Replied on 01 November 2023
Dear Sue, Thank you for your positive review. We try very hard to meet the needs of all of our Patients. Your review has lifted team morale. Many thanks
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Review titled A shambles of a GP surgery!!!
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2023
My 80 year old mum had an appointment today at 1.30 for bloods and a review of her current medication. Arrived on time waited 10 minutes outside in the pouring rain and howling wind! The surgery was all closed and padlocks on the gate! No message telephone call or anything to say they had cancelled her appointment! Opening times day it should have been open! Absolutely disgusting service and this is the 3rd time they have done this to her! She’s 80 and needed her bloods checked for her low immune system. Trying to phone the surgery is like trying to phone the pope!!! I am so sad that my mum has not seen a GP in such a long time!!
Visited September 2023
Review titled Manor and Park Group Practice
Replied on 16 October 2023
Please contact the Surgery on 0114 272 7768 so that we can discuss this further as we will have confirmed the time and location of this appointment either by SMS or verbally at the point of booking the appointment. The Manor Park Surgery is open daily from 8am - 12pm The Park Hill Surgery is open daily from 8am - 12pm and then 1pm - 6pm Kind Regards The Management Team
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Review titled Extremely frustrating experience
Rated 1 star out of 5
by Tom - Posted on 02 May 2023
I am suffering abdominal pain which I’ve had in the past. The last time it was out of hours so I called NHS 111 and I was referred to the Northern General GP centre. The GP there prescribed some medication for the pain but recommended I arrange tests with my local GP Manor and Park for an underlying diagnosis. The last time I tried contacting Manor and Park practice, I could not get through for an appointment. I literally tried over 100 times. In the end I gave up and just put up with the pain until it subsided. The pain has returned now so I am trying again. I get user busy on my phone or eventually I do get placed into a queue. I am told I’m 5th in queue... The queue number counts down until i am first in queue… Then I get disconnected! It’s happened twice… I am not trying a third time. I believe this practice gets funding for each registered patient. Based on my experience, I think they’re prioritising monetary gain over actual care patients need. The website says they are accepting new patients... It appears the practice cannot handle the number of patients they currently have, so need to stop accepting new patients immediately. I recommend anyone reading this should consider alternative options for general practitioner care. In conclusion, we deserve better care than this practice seems to be providing.
Visited May 2023
Review titled Manor and Park Group Practice
Replied on 17 May 2023
Hi Tom, I am sorry that your calls have been dropped when calling the surgery. We do endeavour to answer calls from our patients as quickly and efficiently as possible, often having 3 receptionist per day taking calls. We usually take around 1500 calls per week. Whilst I can appreciate this is very frustrating, please be assured that we are doing our very best and not cutting patients off intentionally. We have a phone system that allows me to trace calls and report them to the phone provider to find the root cause if a patient is disconnected. Please email me on syicb-sheffield.manorparkmc@nhs.net with your contact details and I will look in to this further. Thanks Brooke, Practice Manager
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Review titled Covid and Flu vaccinations
Rated 5 stars out of 5
by Katherine - Posted on 15 October 2022
Incredibly organised and lovely staff. I came for my 4th covid vaccination. Front start to finish the organisation was incredible. The staff were all pleasant abundance went out of their way to help. They all work very hard.
Visited October 2022
Manor and Park Group Practice has not yet replied.
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Review titled Telephone Service
Rated 1 star out of 5
by Anonymous - Posted on 07 September 2022
Yet again tried to contact the Surgery for an enquiry left it until early afternoon. No answer could not get through call got dropped had to drive to Park practice to ask a simple question, I also tried to contact last week no hope ended up calling 111 This is bordering dangerous how do some people get an appointment when no one answers the phones, you have to stand outside in all weathers at 7.30 am each day to get an appointment, and it is pot luck as to if there is a GP available often not, many times ANP only available. Not fair on some good Drs when you can't access them due to poor management
Visited September 2022
Review titled Manor and Park Group Practice
Replied on 12 September 2022
Hi thank you for your feedback, firstly I would like to apologise that you are having trouble getting in touch with us. We are working hard to improve patient access and we have already put measures in place to improve this. We do offer a mix of GP and AMP appointments every day to help with access but usually, we have more GP appointments on offer than AMP appointments. If you could email me at syicb-sheffield.manorparkmc@nhs.net and I will give you a call to discuss your complaint further. Thank you Brooke, Assistant Practice Manager.
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Review titled Absolutely Shocking Service - never answer phone
Rated 1 star out of 5
by Danielle - Posted on 08 June 2022
So today I have attempted to contact the surgery 3 seperate times only for the phone to constantly ring out..they are either ignoring the lines or they have shut them off. It's the same issue I have whenever I need to contact the surgery, then when you do get through, you have the 2nd obstacle of trying to get an appointment, cos by then they are fully booked. Call at 8am they say, I do and start in the at position 10th right down to 1st only for the phone to stay on a constant ringing loop or reverts back to the main menu which will put you back in a queue! Shocking place, they do not care that this is someone's health in their hands!
Visited May 2022
Review titled Manor and Park Group Practice
Replied on 12 September 2022
Hi Danielle, thank you for your feedback. We are working hard to improve patient care. We have made changes to our phone system and now this issue has been resolved. I would great full if you could email me at syicb-sheffield.manorparkmc@nhs.net and I will give you a call to discuss your complaint further. Thank you Brooke, Assistant Practice Manager.