Nethergreen Surgery - Ratings and reviews
Reviews
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Review titled Amazing
Rated 5 stars out of 5
by Eleanor Midgley - Posted on 15 February 2024
Thank you to each member of staff at Nether Green surgery who have supported our daughter and family during her illness and subsequent death. Everyone has shown great compassion and kindness. Enabling her to die in her own home with vast levels of support from your staff and the wonderful Fulwood Green community nursing team. Please keep up the good work it matters and is appreciated.
Visited February 2024
Review titled Nethergreen Surgery
Replied on 27 February 2024
Dear Eleanor, Thank you for your kind words. Everyone at the surgery was deeply saddened by the loss of your daughter and we wish to give our heartfelt condolences to you and your family. Please don’t hesitate to contact us should you need any support. Warm regards Daniel Sayliss, Practice Manager
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Review titled Outstanding
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2023
I thought I would leave a review whilst on the phone to the surgery - they quite rightly prompting me to go for my annual blood test. This has been my wife and my surgery since moving to Sheffield in 1986 and the service is simply outstanding. And in a period when supposedly getting an appointment is difficult I have always been successful given a prompt call and a lot of hanging on, and why not. Comparing my experience with others. in Sheffield I know I am lucky.
Visited October 2023
Review titled Nethergreen Surgery
Replied on 16 October 2023
Thank you for the feedback and kind words. I'm delighted that you've been happy with our service for for so long and hope that we can continue to care for you and your wife. Kind regards Daniel Sayliss, Practice Manager
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Review titled Excellent access and response by all the team.
Rated 5 stars out of 5
by Geoff - Posted on 05 April 2023
My wife recently had to contact the surgery about a new problem. The first receptionist we spoke to listened carefully to the issue and arranged for us to speak to a doctor who then saw us in the surgery (where we were greeted by another lovely receptionist). The doctor we saw was very friendly and efficient and made excellent use of technology to get photographs and to seek advice from the hospital. I have also recently needed to consult about asthma medication and this has been handled very efficiently by the asthma nurse using online tools meaning I haven't had to go in to the surgery. Altogether a very good service delivered by a friendly team. Thank you :)
Visited April 2023
Review titled Nethergreen Surgery
Replied on 14 April 2023
Dear Geoff, Thank you for your feedback and I’m pleased to hear that you’d had such an exemplary experience of our Surgery. I’ll be sure to pass along your comments to the team. Warm Regards Daniel Sayliss, Practice Manager
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Review titled Wonderful care and service
Rated 5 stars out of 5
by Anne-Marie Wright - Posted on 08 March 2023
I have had to contact Nethergreen surgery several times over the last 3 months. The staff have consistently treated me with fantastic care & efficiency. The reception staff have listened & helped me as I needed. The GP's I have had contact with have been so kind & compassionate & thorough. Two of my contacts were as emergencies and their triage system worked effectively & I am very grateful. I have also used the online booking system & it works very well. Many thanks for all the hard work of all the staff at Nethergreen.
Visited March 2023
Review titled Nethergreen Surgery
Replied on 13 March 2023
Dear Anne-Marie Thank you for taking the time to share your positive experience with Nethergreen surgery. I'm delighted to hear that our staff provided you with such care and efficiency during your recent visits. It's heartening to hear that everyone you interacted with was compassionate, and thorough. I’m pleased that our triage and online booking systems met your needs and worked well for you. Thank you for recognising the hard work of all our staff at Nethergreen. We strive to provide the best possible care to all our patients and appreciate your kind words. Kind regards Daniel Sayliss Practice Manager
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Review titled This is a wonderful practice
Rated 5 stars out of 5
by Peter Willett - Posted on 09 February 2023
My family registered with this practice over four decades ago and have received excellent service for all of that time, even with all the horrendous problems that the NHS has faced over the last few years. Yes, you may have to wait for quite some time on the telephone (23 minutes yesterday morning to arrange an appointment) but the system provides regular updates as to where you are in the queue, and when you do get through the receptionists are both friendly and extremely helpful, as are the medical staff in both telephone and face-to-face consultations. Keep up the good work!
Visited February 2023
Review titled Nethergreen Surgery
Replied on 13 February 2023
Dear Mr Willett, Thank you for your supportive and empathetic comments. I’m pleased to hear that we have cared for your and your family for so long and that you find the team friendly and helpful. I’ll pass along your kind words, which I’m sure will be appreciated by everyone at the surgery. Kind regards Daniel Sayliss, Practice Manager
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Review titled Excellent experience
Rated 5 stars out of 5
by Kim P - Posted on 17 January 2023
I called at 8am - understandably long phonrequeue but really helpful to know where you are in the queue & to be updated as you progress up it. Receptionist was efficient & quickly offered a callback from the nurse practitioner. This came through within the hour & my problem was treated with appropriate medication straight to my local pharmacy In these incredibly busy winter months Nethergreen surgery are providing an excellent service, thank you so much
Visited January 2023
Review titled Nethergreen Surgery
Replied on 17 January 2023
Dear Kim, Thank you for your feedback. I’m pleased to hear that some of the improvements we have made regarding the phone system are proving worthwhile and I’m delighted the team was able to help in such an efficient manner. I’ll pass your kind and empathetic feedback along to the team. Warm regards Daniel Sayliss, Practice Manager