Skip to main content

St Albans Medical Centre - Ratings and reviews

Reviews

Displaying 1 to 10 of 18

  1. Review titled Mr Mystified aged 70 had open heart surgery triple bypass new valve

    Rated 3 stars out of 5

    by Anonymous - Posted on 12 March 2024

    Would it be possible for someone to explain why every time I try to make an appointment I'm told 3, weeks even when it has been requested by my doctor via text which I would assume would be quite urgent, after trying to make contact with my surgery and being left waiting on the phone for someone to answer for 40 minuets I decided to call in at the surgery, there was a young lady in front of me who was given a application form to join the surgery my question is why are you taking on new patients when you can't offer a reasonable service to your existing ones, please note I am more than happy with my doctor it's getting to see him that's the problem. If the above was a one off I would not be writing this review over the years it's got worse I would like to suggest either set on more staff or stop taking on new patients if you can't cope someone needs to get a grip of the situation before some poor soul dies yes it could happen and your supposed to be the first port of call.

    Visited March 2024

    Report as unsuitable

    St Albans Medical Centre has not yet replied.


  2. Review titled Appalling service

    Rated 1 star out of 5

    by Anonymous - Posted on 25 January 2024

    I registered with this surgery when I moved into the area. Can’t comment too much on Dr’s as didn’t have too much contact with them. However, obtaining results proved to be a mission impossible. You get through and are literally hanged up on. You call again and they just let the phone endlessly ring. No answer. And no not one off. Same thing keeps repeating. Appalling service. Will be changing asap.

    Visited January 2024

    Report as unsuitable

    St Albans Medical Centre has not yet replied.


  3. Review titled Waiting

    Rated 1 star out of 5

    by Paul - Posted on 21 December 2023

    After being on hold for 45 minutes then to be cut off, so I called again and drove there still on hold to find the receptionists sat talking amongst themselves.

    Visited December 2023

    Report as unsuitable

    St Albans Medical Centre has not yet replied.


  4. Review titled Very poor service

    Rated 1 star out of 5

    by Paul Byrne - Posted on 22 December 2023

    I've been with this practise for sometime now & after a number of disappointing experiences it's time to make it public. Made an appointment for the asthma nurse with a 3 wait for it to be cancelled on the, made a second appointment that too was cancelled when I attended the practice. Point number left waiting to see the doctor kept waiting for 30 minutes, when I did see the doctor was told I'd got 15 minutes. Told to go home and Google it. Point number 3 put on hold for 45 minutes to he cut off, then rang back to be left on hold again so I drove to the center to find 3 receptionists just sat around doing nothing and still on hold . Very poor quality of service and attitude

    Visited December 2023

    Report as unsuitable

    St Albans Medical Centre has not yet replied.


  5. Review titled Avoid at all cost!

    Rated 1 star out of 5

    by Anonymous - Posted on 20 March 2024

    This practice is absolutely the worst I have ever been to. You ring at 8am for an appointment by 8:15 they are apparently all gone and they tell you to go a&e for something a gp should sort. They receptionist are so rude and unprofessional, and when you complain about not getting an appointment even after ringing for 2 months at 8am they tell you to be outside in a que for 8am so they can get you one. I’m sorry I’m disabled and can’t get there. I explained this and they said there is nothing they can do. And not to mention when having bloods done they text you to say something has come back but can’t tell you what it is untill your appointment in a months time. Such a bad doctors they don’t care honestly go somewhere else

    Visited December 2023

    Report as unsuitable

    St Albans Medical Centre has not yet replied.


  6. Review titled Responsive - no, caring - no , safe - no

    Rated 1 star out of 5

    by Anonymous - Posted on 20 September 2023

    The surgery has been up and down with both professionalism, safety and caring for patients in a person centered way in recent months. This week seems to have been the worst they have been. Request for prescription still waiting after multiple days (unsure if dr iq works). Call for an appointment as a recurrent chest infection get told to call 8… when you have called at 8 and been on hold for 1 hour 40 minutes. It seems the drs don’t believe patients in regards to symptoms nor issues when you do get an appointment. All in all thought it was improving but major issues exist with the basic functions of a community drs. Drs when you do see them (rare) can be rude and dismissive of feelings and symptoms , prescription requests are always really slow to be actioned. Came here after being transferred when my dr retired wish I had the chance to choose a new drs. As other reviews state similar to what I have experienced. Just wish the surgery was better at being person centered and looking after those that they care for. They should listen not judge and be adequate in terms of speed in regards to prescriptions and appointments. I am hoping for an Inspection in the coming months as I do not believe they are meeting standard.

    Visited September 2023

    Report as unsuitable

    Review titled St Albans Medical Centre

    Replied on 03 October 2023

    Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at nnicb-nn.c84004@nhs.net Thank you, Luke Practice Manager

    Report as unsuitable


  7. Review titled Worst practice ever

    Rated 1 star out of 5

    by Anonymous - Posted on 20 March 2023

    Couldn’t get doctors appointment so used the app which should have replied next working day. 10 days later I get a reply which tells me to make a doctors appointment. After 40 mins in telephone queue, I’m told there are no appointments and have to ring at 8 o’clock. I start work at 8 and it’s impossible to ring . I am changing my doctor, this is the worst doctors I’ve ever been with. I’m only with them because my doctor retired and sent me here.I would be okay if I didn’t work and had all day to phone up or sit in the doctors waiting for an appointment.

    Visited March 2023

    Report as unsuitable

    Review titled St Albans Medical Centre

    Replied on 14 July 2023

    Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at nnicb-nn.c84004@nhs.net Thank you, Luke Practice Manager

    Report as unsuitable


  8. Review titled Awful practise

    Rated 1 star out of 5

    by Anonymous - Posted on 22 February 2023

    Ring at 8 on the dot for the past 3 days to be on hold for over an hour and then told no appointments available. Ring 111 to be told contact your GP to get an appointment but when contacting GP again still told no can do. Receptionists are extremely rude and unhelpful. We’re told not to waste walk in and A&E time but what are we to do when the GP never has appointments available especially for young children

    Visited February 2023

    Report as unsuitable

    Review titled St Albans Medical Centre

    Replied on 07 March 2023

    Dear Patient, Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at [insert surgery email address]. Thank you, Luke Practice Manager

    Report as unsuitable


  9. Review titled Satisfied patient

    Rated 3 stars out of 5

    by Anonymous - Posted on 13 February 2023

    I visited the surgery today and was greeted by a polite and helpful receptionist. The doctor listened to my symptoms and was very thorough. Thank you.

    Visited February 2023

    Report as unsuitable

    Review titled St Albans Medical Centre

    Replied on 07 March 2023

    Dear Patient, Thank you for your feedback. We are happy to hear that we met your standards and expectation on this occasion. Thank you, Luke Practice Manager

    Report as unsuitable


  10. Review titled extremely poor service

    Rated 1 star out of 5

    by Anonymous - Posted on 07 February 2023

    I had an appointment booked for a medication review and a smear test which was cancelled by the practice due to unforeseen circumstances. My medication has nearly run out now, they will not represcribe due to me needing a review. I was told when i enquired inside the practice (as there is always a 30 minute wait on the phone) a months worth would be issued to me as a urgent matter, due to not being able to be seen until march. I telephoned today and was told it hadn't been actioned. The receptionist said there was nothing else that could be done for me and i would need to call back. I was moved over to this practice when my practice closed but i wish i had been given the choice as i wouldn't recommend this one to anyone. They are accepting new patients but haven't got the staff or the capacity to provide access for the patients they already have. My smear hasn't been rebooked as the diary isnt available to do so for another week. Even then the practice nurse offers such limited appointment options. Unhelpful staff and poor patient care.

    Visited February 2023

    Report as unsuitable

    Review titled St Albans Medical Centre

    Replied on 07 March 2023

    Dear Patient, Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at [insert surgery email address]. Thank you, Luke Practice Manager

    Report as unsuitable