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The Croft Medical Centre - Ratings and reviews

Reviews

Displaying 1 to 10 of 16

  1. Review titled Good service from this Practice

    Rated 4 stars out of 5

    by Sue Wilkinson - Posted on 01 February 2024

    Although I had to wait for a GP consultation I opted for a phone consultation. All my queries met and with very helpful advice.

    Visited February 2024

    Report as unsuitable

    Review titled The Croft Medical Centre

    Replied on 26 March 2024

    Dear Sue, Thank you for your kind feedback, we are glad to hear all your queries were met during your consultation. This will be shared with the team during our next practice meeting. Kind Regards, The Croft Medical Centre

    Report as unsuitable


  2. Review titled No access to a doctor

    Rated 2 stars out of 5

    by Anonymous - Posted on 25 March 2024

    I've been waiting for an appointment for a month, and every two weeks, despite the appointment, no one calls.

    Visited February 2024

    Report as unsuitable

    Review titled The Croft Medical Centre

    Replied on 26 March 2024

    Dear Patient, Thank you for taking the time to leave us your feedback, we are very sorry to hear of your recent experience with The Croft Medical Centre. We would be grateful if you could send us an email to croft.mc@nhs.net with your contact details so that we can investigate this further for you. Kind Regards, The Croft Medical Centre

    Report as unsuitable


  3. Review titled Disappointed

    Rated 1 star out of 5

    by Anonymous - Posted on 16 February 2024

    I have had a terrible experience with a receptionist. She told me "see Dr *** again to get ur referral made urgent" so I said he doesn't work at croft he's an urgent care Dr they can't make or change referrals. Then she said OK who is ur GP and I told her and also said "I am happy to see anyone who can do it for me if I need to make an appointment like u say" and she said "well no because ur refusing to see Dr ***" and I reminded her that he does not work at croft! And he can't do anything abO out referrals bc he was a Dr I saw at Urgent care! In the end she was no help. I will call again and try to speak to someone different.

    Visited February 2024

    Report as unsuitable

    Review titled The Croft Medical Centre

    Replied on 26 March 2024

    Dear Patient, Thank you for taking the time to leave us your feedback, we are very sorry to hear of your recent experience with The Croft Medical Centre. We would be grateful if you could send us an email to croft.mc@nhs.net with your contact details so that we can investigate this further for you. Kind Regards, The Croft Medical Centre

    Report as unsuitable


  4. Review titled Face to face appointment

    Rated 4 stars out of 5

    by Anonymous - Posted on 18 January 2024

    The Doctor was spot on, punctual, listened to me, checked my notes and worked with me to formulate a plan. Prescription issued and collected within an hour. Very nice to have face to face consultation with a well informed empathetic doctor. Most importantly I did not feel rushed. Reassuring, efficient, and faultless service. And cheerful!! But getting this appointment was a struggle, partly because I did not know about new procedures (ie how you can book in advance), and because I had to be firm that I wanted a face to face appt when I did get through to reception. Similarly booking a follow up was not easy and I had to accept a telephone appointment. I’m not sure that the theory of getting appointments works in practice! Hiwever, I do appreciate the constraints the NHS is working under Thankyou - today was just right. .

    Visited January 2024

    Report as unsuitable

    The Croft Medical Centre has not yet replied.


  5. Review titled Great doctors, poor management

    Rated 1 star out of 5

    by Anonymous - Posted on 19 September 2023

    Impossible to get an appointment either on phone or by logging in. Even to get a telephone consultation you have to go in physically to the practise at 8 am. I suspect this is deliberate by the frontline staff to keep patient numbers low because eventually they will give up trying to access their doctors. It's been like this since pandemic. Wasn't great before that either. Frontline staff can be quite rude at times. Shame because if you can get to see a doctor, they are great.

    Visited September 2023

    Report as unsuitable

    The Croft Medical Centre has not yet replied.


  6. Review titled The worst customer service I have ever experienced

    Rated 1 star out of 5

    by Anonymous - Posted on 28 July 2023

    The worst customer service experience of my life and I am over 65 years old. The person behind the desk refused to deal with my query in the most rude manner possible. This was in addition to them being rude to four other people in front of everyone who was in reception. That person is in the wrong job and the person managing this function should know this and should have done something about this. I am shocked that people like this are allowed to talk to customers.

    Visited July 2023

    Report as unsuitable

    The Croft Medical Centre has not yet replied.


  7. Review titled Appalling practice

    Rated 1 star out of 5

    by Anonymous - Posted on 27 July 2023

    Absolute garbage appointment system!! You don't even get the appointment. Very old and frustrating appointment system.

    Visited July 2023

    Report as unsuitable

    The Croft Medical Centre has not yet replied.


  8. Review titled Great pharmacist service

    Rated 5 stars out of 5

    by Sarah Ridley - Posted on 23 June 2023

    For the first time I had a medication review with one of the pharmacists. It was really good having 20 minutes to talk through my recent blood results, the medication I am on and my general health.

    Visited June 2023

    Report as unsuitable

    The Croft Medical Centre has not yet replied.


  9. Review titled Getting the correct answer from your surgery

    Rated 1 star out of 5

    by Anonymous - Posted on 26 June 2023

    I requested for some repeat medication from Croft medical about 2 weeks ago, not knowing that the pharmacy recommended by Croft was closing down( Lloyds pharmacy sainsburys) I had no idea seriously as I don’t shop in sainsburys and only use the pharmacy… My prescription was not processed by sainsburys.. On Wednesday 21st June I went to collect my meds and found out that Lloyds had closed, I rang my doctors to find out where and what was happening with my prescription and medication, which I was told come and collect your prescription and go get your medication! I questioned why I haven’t been advised! To which the receptionist starts to cover up the fact that someone had been sitting on my prescription without informing me… I went into Croft to be greeted by an individual who was will to understand the important of my medication, instead we got into an argument with a doctor who came in to try and help but didn’t… I had to walk out the surgery without my meds, sugars low as I was upset and worried… we had to travel 4 different pharmacies as my meds are not always in stock… No apology apart from it’s the patients fault and Croft medical don’t have any connections with the pharmacies they promote…

    Visited June 2023

    Report as unsuitable

    The Croft Medical Centre has not yet replied.


  10. Review titled Excellent service

    Rated 5 stars out of 5

    by Michele Cohen - Posted on 08 April 2023

    I had a really good experience ,as I received a worrying letter from the NHS, the Practice Manager did an excellent job of sorting out the next appointment for a blood test and a word with my GP in no time at all ,very efficient.

    Visited April 2023

    Report as unsuitable

    The Croft Medical Centre has not yet replied.