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Wilberforce Surgery - Ratings and reviews

Reviews

Displaying 1 to 9 of 9

  1. Review titled Extremely poor

    Rated 2 stars out of 5

    by Sophie - Posted on 18 March 2024

    Called today at 7:59 ready for the lines to open at 8 got through at 8:29 to a rude, unemphatic, unhelpful receptionist to be told there were no appointments until next Monday, that is 7 days away. The receptionist offered no other suggestion until I probed on what I could do to be seen she eventually & reluctantly said you can call tomorrow at 8am. She didn't ask who the appointment was for or what it was for. No interest at all. I have read online that this surgery only has 2 part time gps so there's no wonder they can't cater for their 1000s of patients, which they get a bonus for ever new one. Do not register here, you will not see a doctor nor will they try and help you see a doctor or care at all. They just want you of the phone. When I have had appointments after calling continuously the surgery is like a ghost town, only you sat there.

    Visited March 2024

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    Wilberforce Surgery has not yet replied.


  2. Review titled Only 8am for appointments??

    Rated 3 stars out of 5

    by Anonymous - Posted on 01 February 2024

    I find it unusual that it has to be 8am to be able to book appointments. The point of calling the surgery via phone is to be able to book an appointment any time. I had attempted to see if i could get them to book an appointment regardless (it was 10am when i called) but they had refused. So if I'm having trouble with a symptom and I don't get an appointment in time, what then? Unbelievable. Whatever practices the Gov adminstered to the GPs needs to be changed.

    Visited February 2024

    Report as unsuitable

    Wilberforce Surgery has not yet replied.


  3. Review titled Excellent Practice

    Rated 5 stars out of 5

    by Ricky Kinsey - Posted on 07 November 2023

    The staff here are excellent they go out their way to help and the GP’s are outstanding they listen and treat you with dignity and respect always manage to he get an appointment and they also offer future pre bookable appointments and extended hours gp appointments

    Visited September 2023

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    Wilberforce Surgery has not yet replied.


  4. Review titled Poor Practice

    Rated 1 star out of 5

    by Anonymous - Posted on 13 April 2023

    Called to get a appointment with a GP. Had to call 60 times to get into a queue. Got into the Queue and was in 10th place to be told that all appointments was gone and would need to call back at 8am the next day. Asked if I could book a future appointment to be told this can only be done on a Monday and will likely get one for the following week. Today is Thursday. These appointments that have also all gone are telephone appointments, how is a GP suppose to diagnose you correctly when they cannot see you in person? Had I previously been seen in person I last time I would more then likely not need the appointment today.

    Visited April 2023

    Report as unsuitable

    Wilberforce Surgery has not yet replied.


  5. Review titled Awful service and attitude of reception

    Rated 1 star out of 5

    by Anonymous - Posted on 14 April 2023

    My doctor told me to make a face-to-face appointment. Every time I call I'm told there are no appointments. As I have a pay as you go phone it has cost me a fortune in 'holding' times. I had to visit the surgery to see the nurse for a blood test and other things and asked at reception about an appointment. They told me to call the following morning which I did only to be told there were no appointments and to call again the following week. Do I have to wait until I am dead to get to see the doctor? Totally useless system.

    Visited April 2023

    Report as unsuitable

    Wilberforce Surgery has not yet replied.


  6. Review titled First Class Practice

    Rated 5 stars out of 5

    by Stephen Whitfield - Posted on 28 February 2023

    Called at 8.30am with a medical complaint, and was sat with the GP at 1.30 pm I cannot Fault this Practice, the reception Staff, Nurses and GPs are Excellent,and always go that extra mile ,Thank You

    Visited February 2023

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    Wilberforce Surgery has not yet replied.


  7. Review titled Poor bedside manner

    Rated 1 star out of 5

    by Anonymous - Posted on 19 October 2022

    Saw nurse for jab. Nurse was short with me throughout the mercifully brief encounter, being abrupt and talking over me before I could get more than one or two words out. As my nanna used to say, good manners cost nothing. I was not rude or confrontational myself, I just went to receive a jab. There was absolutely no call whatsoever for the nurse's rudeness. I'm very disappointed. My previous experiences with the NHS in Hull have all been positive.

    Visited October 2022

    Report as unsuitable

    Wilberforce Surgery has not yet replied.


  8. Review titled Can’t get through

    Rated 2 stars out of 5

    by Julie - Posted on 13 June 2022

    I needed to cancel my appointment due to a sickness bug couldn’t get through always 21 in the queue impossible

    Visited May 2022

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    Wilberforce Surgery has not yet replied.


  9. Review titled Difficult to get access to GP

    Rated 1 star out of 5

    by Anonymous - Posted on 25 May 2022

    I called the receptionist to complain about acute pain in my toe (Paronychia) and I was told there was no appointment. Rather than trying to help me book an appointment for another day, the receptionist was so much in a hurry to disconnect me from the phone. It is very difficult to get access to GP at this centre.

    Visited May 2022

    Report as unsuitable

    Wilberforce Surgery has not yet replied.