LloydsPharmacy Clinical Homecare - Ratings and reviews
Reviews
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Review titled Beyond awful
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2024
I cannot understand why the National Health Service uses this delivery company. They are absolutely incompetent. Having a chronic illness can be stressful but dealing with this company to arrange deliveries of essential medication every 4 weeks is incredibly stressful. Last month I had issues around my delivery which took many emails from me and also my rheumatology department's involvement to sort out. This month I received a text offering a delivery date and accepted it. Earlier this week I received another text telling me the delivery was being prepared and the delivery date could not be changed. I was expecting a text message yesterday evening advising me of the expected two hour delivery slot but did not receive one. This morning I have rung Lloyd's Clinical Pharmacy Homecare to find out when I can expect delivery only to be told it won't be today as they don't deliver in my area today! If this is the case why was I offered today for my delivery??? I tried to explain to the call handler that I had kept today free to receive my booked, and therefore expected delivery, when he tried to offer me other days next week. I work part-time, I cannot accept deliveries at work as I cannot store my medication properly at work or on the way home. I explained to him that as I was expecting delivery today I have appointments booked for the other day he offered me next week but can be home during the morning to accept a delivery. Yet again I am told deliveries are between 8am and 6pm and he cannot guarantee a morning delivery. I reinforced to him that I was expecting delivery today not next Thursday hence booking a medical appointment for next Thursday. I have had so many issues with Lloyd's Clinical Pharmacy Homecare and find the company very difficult to deal with. The way they operate is not acceptable, it is not a service, it is stress. Other companies can specify a morning, afternoon, evening or weekend delivery, why can Lloyds Clinical Pharmacy Homecare not do this? I know that I will receive the usual response, telling me that I have not received the service they expect & to email the patient feedback email address. As I told the call handler earlier I wanted to speak to a manager but guess what! As usual no manager was available, but someone can call me in 48 hours! How can a company providing a service delivering medication operate in this way? I am beyond frustrated this morning as yet again Lloyd's Clinical Pharmacy Homecare have let me down.
Visited April 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 19 April 2024
Hello We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Awful service
Rated 1 star out of 5
by Paul kent - Posted on 11 April 2024
Every single time I need my medication I have to chase these people for it. They have no clue what's going on, don't converse with the pharmacist and the staff on the end of the phone aren't very knowledgeable. Just an awful company to deal with
Visited April 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 12 April 2024
Dear Paul We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Completely Useless
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2024
Lloyds Pharmacy Clinical Homecare are completely useless, they have not followed up with hospital when my prescription expired, I chased them to do this, they didn't, I chased them again, and again. Eventually I managed to confirm they had a prescription, but they hadn't acted on getting it booked for delivery, now I am left without my medication! I basically have had to do all their work for them and they take the money for zero service. This has happened to me almost every time I have a prescription renewal.
Visited March 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 02 April 2024
Dear Patient We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your patient details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Diabolical service
Rated 2 stars out of 5
by Anonymous - Posted on 01 April 2024
I have been forced to use clinical home care for several years. My experience is consistently rubbish. The drivers and phone staff are nice enough though. The big issue is that my medication is often late. Some times by over a month. There have been a couple of times when the doctor has not done the prescription and lloyds can't send. But rather than telling me so I can chase the doctor they just leave me playing with my marbles in the dark. I have now had to wait over three months for medication. I want to change supplier but don't know who or how. But if you can get meds from elsewhere I strongly suggest you do so. Lloyds are pants
Visited March 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 02 April 2024
We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your patient details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Dreadful Start!
Rated 1 star out of 5
by Dawn - Posted on 19 February 2024
Never had my first delivery yet, and still awaiting that. Despite several conversations that they've had my prescription since 7th Feb, and a duplicate on 13th Feb, they now say they can't find it. Really seriously worried after reading these reviews. Had no medication for my pain for months, and still waiting! This contract needs a serious review.
Visited February 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 19 March 2024
Dear Dawn, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Not fit for purpose
Rated 1 star out of 5
by Jenny - Posted on 19 February 2024
19th February Lloyds have now had my urgent prescription since the 12th Feb. Last week was spent attempting to obtain my medication from them. Numerous phone calls and promises, which turned into blatant lies, and I still have no medication. 17.30 on Friday 16th Feb the advisor to me she was arranging to send my prescription out straight away but it would be the early hours of the morning when it arrives. I waited up until 4am! No call, no medication, no apologies and no explanation. They made no effort to call me today to update me on the situation, I had to call them. I've now been told that they have absolutely no idea where my prescription is! I should have taken my self administered injection for a longterm chronic illness, on the 12th Feb. It is now a week late, my prescription has been lost, and they have still yet to tell me when it will be sorted. I am now suffering with my illness so badly as a direct result of their incompetence. Bravo Lloyds, bravo!
Visited February 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 19 March 2024
Dear Jenny, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Delivery never came?
Rated 3 stars out of 5
by Sophie - Posted on 11 February 2024
Waited in all day for my first lot of medications to be delivered as due to start injections next week, to receive a text the night before with time slot and delivery driver name, to get another text in the morning that driver is delayed by 1 hour to not receive the delivery at all with no communication from anyone. For this being my first delivery It’s not looking promising for the rest of my deliveries, still hoping first batch comes Monday!
Visited February 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 19 March 2024
Dear Sophie, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. If you would like to share any further details with us, please email patientfeedback@lpclinicalhomecare.co.uk. Please accept our apologies for any inconvenience or upset this matter may have caused. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Not good
Rated 2 stars out of 5
by Cath - Posted on 18 March 2024
My experience with this company over the past 4 months has been not what I would expect from a company contracted by the nhs to ensure patients have their medication for whatever their condition is in a timely manner. I have continually had to contact the company to arrange my deliveries - if I didn’t, I would have run out of medication numerous times. My understanding is that I should receive a phone call in plenty of time before my supply runs out. I have not received phone calls (always me who phones them) and each time I tell them I don’t think this should be the case I’m told that they can see it on the system and aren’t sure why it’s not happening as it should. I have a feeling this is part of ‘the script’ when they have these complaints aired. I have also noted that the responses to some complaints are identical which again leads me to think these are scripted responses. I have made several complaints and nothing changes. …Maybe it’s time for the nhs to pass the contract on to a company that can offer the service as it is meant to be and not leave it to patients who have enough to deal with besides arranging delivery of their consultant only medication. I’m absolutely sick of it and will have to phone again as I only have a weeks supply left and they apparently need a week to arrange a delivery. lpch, step up please.
Visited February 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 19 March 2024
Dear Cath, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Absolute Discress
Rated 1 star out of 5
by Lesley Aird - Posted on 29 January 2024
Prescription not being forfilled. Automateded text service registering the wrong response on more than one occasion. Ment to be delivered 8 weeks at a time but only being sent 4 weeks. Apparently its due to a national shortage but I know of others who are on the same drug and not being told this. Today a delivery was due. I had confirmation text with times due and drivers name. Called as delivery was late. 1st I was told it had already been delivered then I was told the shipment had never been sent. Now I only have 2 weeks left and the next delivery will be in 2 weeks leaving me without my back up stock so if the same thing happens I will be stuck without any medication. Call handler was absolutely rude and not helpful at all. Waiting for a supervisor to call me back but I have contacted my own rhymatology department to see if the company can be changed. This is disgusting.
Visited January 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 19 March 2024
Dear Lesley, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Lost keys
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2024
They lost the keys to mine and other patient's homes and didn't tell anyone despite being audited and having it brought to their attention weeks ago. Only found out from driver who said that mine and other patient's keys haven't been seen for weeks. Lloyds clinical home care may have lost your or your loved ones' keys and someone might have them and the address they belong to, by not telling it's patients they are putting their lives in danger! Is this the sort of company that NHS contracts should go to? incompetence is putting it mildly.!
Visited December 2023
Review titled LloydsPharmacy Clinical Homecare
Replied on 04 January 2024
Hello We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team