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Third party services

Organisations outside the NHS provide health services on behalf of your GP surgery, hospital and NHS England. These include services you can access using the NHS App or the NHS website. We call these third party (connected) services.

The local and national services available to you depend upon:

  • the organisations chosen by your GP surgery
  • the integrated care board (ICB) your surgery belongs to
  • those provided or chosen by NHS England

For those chosen by your GP surgery (local services), we show the names of organisations in your NHS App or the NHS website before you use their service. If you're still unsure who they are, ask your GP surgery.

Check your COVID-19 vaccine record

The Check your COVID-19 vaccine record service lets you view your vaccination details, like the name and batch number, and report any side effects you have experienced.

This is a national service provided by NHS England.

We only support queries about how to access this service in your NHS App, not queries about the service itself.

For more information, visit our Check your COVID-19 vaccine record help page.

Personal health records

A personal health record stores information about your health and care online. It's managed by yourself, and health professionals can add information to it.

We can only support queries about Patients Know Best Ltd and Substrakt Health relating to their services in your NHS account.

For more information, visit our personal health records help page.

Contact your GP surgery

You can contact your GP surgery using the NHS App or by logging into the NHS website. If it's available you may be able to:

  • contact your GP surgery about a health problem
  • contact your GP surgery for a document or update

For more information, visit our Contact your GP surgery help page.

Page last reviewed: 20 March 2024
Next review due: 16 November 2025