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Terms and conditions for the Get your NHS COVID Pass letter service

By using this Service, you agree to these Terms.

1 Introduction

1.1

Welcome to the terms of use ("Terms") for the Get your NHS COVID Pass letter service ("Service"), which is available through the following website: http://www.nhs.uk/covid-status-letter/ as well as the 119 telephone line. If you are in the Isle of Man call 0808 162 4119 free from any Isle of Man landline or mobile phone. Dial the full 11-digit number.

1.2

The Department of Health and Social Care ("DHSC", "we", "our") has overall responsibility for the Service, which has been developed by, and will be operated by, NHSX (a joint working arrangement between DHSC and NHS England).

1.3

These Terms apply to the Service only. There are separate Terms of Use for the digital NHS COVID Pass service available through the NHS App.

2 Purpose of the Service

2.1

The purpose of the Service is to allow you to request a paper copy of your COVID-19 vaccination record, in the form of a letter addressed to you at your home address. The letter can then be used to demonstrate your COVID-19 vaccination history for the purposes of international travel, as some countries may require you to provide them with evidence that you have been vaccinated before you are allowed to enter their country, and potentially for some domestic purposes, which the Government may approve from time to time.

2.2

The Service is not intended to be used by employers for the purpose of testing the COVID-19 vaccination status of their employees, or for any other purpose not approved in Government guidance.

2.3

The Service is provided by DHSC free of charge, and it is expressly prohibited to attempt to sell or license use of the Service to any person, or to include the Service as part of a paid-for service or product.

3 How to use the Service

3.1

To use the Service, you can either i) visit the following website: http://www.nhs.uk/covid-status-letter/ or ii) if you do not have access to a computer, smartphone or tablet, you can call 119. If you are in the Isle of Man call 0808 162 4119 free from any Isle of Man landline or mobile phone. Dial the full 11-digit number.

3.2

In order to verify your identity, the Service will ask for basic information such as your name, address, date of birth and NHS number. If you are unable to prove your identity by providing this information, or if the information you provided does not match what we have on record, you will be unable to use the Service. You can use this service on behalf of someone else, for example a friend or relative who may not be able to access the service, although you must have their permission.

3.3

We strongly recommend that you use the Service to request your letter well in advance of any planned travel, or any other permitted use of the letter to demonstrate your vaccination status. You can use this service 2 weeks after you've had your 2nd dose of the vaccine. It can take up to 5 working days for the letter to arrive from the date on which it is requested. This timescale is provided as an estimate only, and we can offer no guarantees regarding timescales for delivery of your letter.

4 How the Service works

4.1

The Service works by establishing whether you have received a full dose of the COVID-19 vaccine.

4.2

The Service does this by using information you provide to verify your identity, and to retrieve your COVID-19 vaccination data (if applicable) from the vaccination database operated by NHS England (or in the Isle of Man from the vaccination database operated by Manx Care). This contains vaccination information supplied from the COVID-19 vaccine point of care systems approved by NHS England, who is the controller for and operates the COVID-19 Vaccination Programme in England (or in the Isle of Man by Manx Care, who is the controller for the vaccination programme in the Isle of Man). It is important to note that the Service is dependent on external data sources, and on data sharing permissions, including those given to your GP. If in doubt, please telephone 119.

4.3

If your vaccination record is incomplete, you will receive a letter, SMS, or email informing you that there is a data quality issue and recommending that you contact your GP.

5 Accessibility

5.1

You can request the letter in a range of accessible formats, including braille, large print and audio CD. You will still receive the official version in English. We also offer a translation guide in 17 different languages, which is sent with the official English letter. These Terms apply in the same way regardless of the format in which you choose to receive the letter.

6 Privacy

6.1

Please refer to the Privacy Notice for further information about how the Service processes personal data and respects your rights of privacy and confidentiality under data protection laws or contact: dataprotection@dhsc.gov.uk.

7 Your right to use the Service

7.1

The Service and its content belong to DHSC, NHS England or their respective licensors as appropriate, and are protected by intellectual property laws. As long as you comply with these Terms, you have a personal, perpetual, non-exclusive, non-transferable, revocable, limited licence to use the Service for your own personal use. We reserve all other licence rights not expressly permitted under these Terms.

7.2

For the avoidance of doubt, any reproduction, representation, distribution, modification, adaptation or translation of the Service and its content, in whole or in part, is prohibited, except within the limit of these Terms or with the express authorisation of DHSC.

8 Our liability to you

8.1

We will use reasonable efforts to keep the Service up to date and functioning as intended.

8.2

However, the Service is provided on an "as is" basis and, to the extent permitted by law, we make no other representations, warranties or guarantees, whether expressed or implied that the Service will be accurate at all times. We also cannot guarantee that either the telephone or website components of the Service will be uninterrupted or secure, or that the website component will be error or virus free, or that defects will be corrected.

8.3

We will not be liable to you for:

8.3.1

any use of the Service that does not comply with these Terms

8.3.2

any business loss (including but not limited to loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure)

8.3.3

any loss or damage arising from an inability to access and/or use the Service

8.3.4

any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the Service

8.3.5

any loss or damage caused by a virus or other technologically harmful material that may infect your device or data due to your use of the website component of the Service

8.4

This clause 8 does not affect any legal rights you may have as a consumer in relation to defective services. Advice about your legal rights is available from your local Citizens Advice or Trading Standards Office.

8.5

Nothing in this clause 8 excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

9 Continuity of the Service

9.1

We reserve the right to suspend, terminate or otherwise alter access to some or all of the Service at any time and without notice.

10 Security

10.1

If you discover a potential security vulnerability or suspect a security incident related to the website component of this Service, please follow the vulnerability disclosure programme for the NHS COVID Pass Service and infrastructure. Read our Vulnerability Disclosure Policy.

10.2

You can report a vulnerability in the website by emailing: covid-status.security@nhs.net.

11 Complaints

11.1

If you have complaints or concerns about the Service, please contact: covid-status.complaints@nhs.net.

12 Miscellaneous

12.1

We may revise these Terms at any time and your continued use of the Service will be deemed acceptance of such revised Terms of Use. Any such revisions take effect when this page is published.

12.2

These Terms are governed by the laws of England and Wales.

12.3

These Terms do not provide rights to, and may not be enforced by, any third party.

12.4

Each of the clauses in these Terms operates separately. If any part of these Terms is determined to be invalid or unenforceable then the remainder of these Terms will remain in full force and effect.

Page last reviewed: 9 June 2021
Next review due: 9 June 2024