Patients Know Best

Category: NHS services

Free where available

Patients Know Best works with the NHS to give patients instant access to their medical records. You can access up-to-date information on treatments, medication, allergies and more from any device. This information can be shared with different medical teams and carers to speed up and improve your treatment.


Who is it suitable for?

Patients Know Best is for people who want more control over decisions about their healthcare.

How does it work?

Patients Know Best stores your medical notes from any healthcare provider connected to its service.

You have secure access to your notes on the go, which is handy if you’re abroad or seeing a clinician for the first time. 

You can send messages to your healthcare team, have online consultations, track symptoms and edit your care plans with your clinicians online.

The service can also store information from a range of devices and apps that track and monitor your health.

Report an issue

You can contact the developer directly to report any issue or if you have any questions about this product.

Please share the details through our contact form for our records.

How do I access it?

Check with your hospital, GP surgery or other NHS provider to see if they subscribe to the Patients Know Best service.

The service can be accessed on any device that connects to the internet, such as a computer, smartphone or tablet.

Page last reviewed: 04/04/2018
Next review due: 04/04/2021


The app developer is solely responsible for their app's advertisement, compliance and fitness for purpose. Unless stated otherwise, apps are not supplied by the NHS, and the NHS is not liable for their use.

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NHS here stands for NHS Digital, NHS England, Department of Health and Social Care, Public Health England, NICE, MHRA, CQC, GPs and any other health professionals undertaking NHS-funded care. See full disclaimer