Echo Pharmacy

Category: NHS services


Echo is the free online repeat prescription service by Lloyds Pharmacy. Echo works with GP surgeries in England to take care of prescriptions. You can request your medicines and Echo will confirm and dispense them to a delivery address of your choice.

Postage is free on all prescriptions and Echo accepts all NHS exemptions and prepayment certificates. 

If you pay for your NHS prescriptions, you'll have to pay the standard NHS charge. 


Who is it suitable for?

Echo works with GP surgeries in England where you can get electronic prescriptions.

Echo is suitable for people who get a repeat prescription and are looking for the convenience of free delivery. Echo can deliver medicines that need to be kept chilled (cold chain) and some controlled medicines.

Search for the GP surgery you use to check if you can use Echo.

How does it work?

To start using Echo, you need to sign up on the website or using the app on your mobile device. 

Once you are signed up: 

  • select the GP in England you're registered with
  • request your medicine prescription, which Echo will confirm with the GP

Echo's team of pharmacists will dispense and deliver your medicine securely to any UK address, keeping you updated every step of the way. 

Most medicine deliveries should fit into a standard-sized letterbox. 

Some bulkier medicines will not be able to fit. Echo can deliver these to any address in the UK (your home, work, or to a carer or a neighbour) or to one of 11,200 local collection points across the UK. 

All packaging is tamper-proof and unmarked, making sure your medicine stays out of harm's way.

Echo works in the same way as other pharmacies dispensing NHS prescriptions and they cover all postage charges, meaning there's no extra charge to you or the NHS. 

Report an issue

You can contact the developer directly to report any issue or if you have any questions about this product.

Please share the details through our contact form for our records.

How do I access it?

You can download the app for free from the App Store and Google Play.

Page last reviewed: 02/12/2019
Next review due: 02/12/2022


The app developer is solely responsible for their app's advertisement, compliance and fitness for purpose. Unless stated otherwise, apps are not supplied by the NHS, and the NHS is not liable for their use.

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NHS here stands for NHS Digital, NHS England, Department of Health and Social Care, Public Health England, NICE, MHRA, CQC, GPs and any other health professionals undertaking NHS-funded care. See full disclaimer