Malling Health Shrewsbury

Royal Shrewsbury Hospital, Mytton Oak Road , Shrewsbury, Shropshire, SY3 8XQ
Website address not added

4.5 out of 5 stars

Based on 89 ratings for this hospital

Respiratory Medicine

4.5 Stars

4.5 out of 5 stars

NHS Choices users' overall rating
Based on 89 ratings for this hospital

Cleanliness

4.5 out of 5 stars

(87 ratings)

Staff co-operation

4.5 out of 5 stars

(91 ratings)

Dignity and respect

4.5 out of 5 stars

(91 ratings)

Involvement in decisions

4 out of 5 stars

(89 ratings)

Same-sex accommodation

4.5 out of 5 stars

(69 ratings)

Reviews

101 total

  • Page 1 of 1

Peter Poppet gave Respiratory Medicine at Royal Shrewsbury Hospital a rating of 1 stars

My experience

Having recently spent time on ward 27 respiratory , I found the majority of the staff to be very hard working although I could sense the tension between the Hospital Nurses and the Agency Nurses, obviously because of the massive difference in pay. The Doctor that I saw on this ward obviously had some sort of problem with some patients , myself included. The doctor was arrogant and obnoxious towards me for reasons unknown although it may have been because of a remark I made to a Trainee Doctor = ( A Doctor came to my bed and without telling me who they were , asked me if I was still in Pain, I asked the said Doctor if they had left school yet and if they were on a work Experience programme as they did not know how to conduct themselves properly towards patients. ) I noticed that there were Trainee doctors who just did not know what to do with them selves , another doctor was following the doctor everywhere as if they were glued to them, it was quite amusing to watch.
There were two other doctors that came onto the ward and gave each other a big hug and kissed each other on their cheeks, not good for professional doctors in their work environment with patients, visitors and staff about.

When the wife came to visit me , she noticed a patient who had been wheeled outside in her bed so that she could have a cigarette , this was unbelievable.

Visited in September 2017. Posted on 27 September 2017

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Royal Shrewsbury Hospital replied on 28 September 2017

Thank you for taking the time to share your experience with us here at the Royal Shrewsbury Hospital.

I am disappointed to read that you felt a doctor was arrogant and obnoxious towards you and you felt that individual doctors behaviors were not professional. In order to use your valuable feedback to improve the care we provide and to pass the feedback on to the relevant teams I would like to offer you the opportunity to provide more detail to our Patient Advice and Liaison Service on 01743 261691 or by email pals@sath.nhs.uk so we can follow up your concerns.

The hospital site currently allows smoking in identified areas.

Thank you again for leaving your comments on NHS Choices

Kind regards,
Patient Experience Team

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Anonymous gave Respiratory Medicine at Royal Shrewsbury Hospital a rating of 1 stars

Awful lack of communication

Extremely poor service,terminal relative with no communication from any member of staff..Waited 3 hours to see anyone that could give me info and no one came..was given false information as I learned from a doctor from a different hospital within the boundaries where my relative was transferred as a day case before returning to RSH,second time had to chase a jumior doctor to get any info..i realise they are overworked however everyones family member is important to the family and they have a right to any info from tests etc..Strongly would not recommend this hospital based on poor communication and fitting patients with equipment they do not know how to work.....poor...why pay nat ins all your life for this??...

Visited in August 2017. Posted on 30 August 2017

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Royal Shrewsbury Hospital replied on 26 September 2017

Thank you for taking the time to share your experience with us here at the Royal Shrewsbury Hospital.

I am however disappointed to read your comments regarding your relatives care. Waiting for information is frustrating, it can be due to many reasons – waiting for test results or a specialist consultant for example. In order to use your valuable feedback to improve the care we provide and to pass the feedback on to the relevant teams I would appreciate it if you could provide more detail to our Patient Advice and Liaison Service on 01743 261691 or by email pals@sath.nhs.uk so we can follow up your concerns.

Thank you again for leaving your comments on NHS Choices

Kind Regards,
Patient Experience Team

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Anonymous gave Respiratory Medicine at Royal Shrewsbury Hospital a rating of 5 stars

Emergency treatment for collapsed lung.

Acute Medical provided excellent care and diagnosis. Prompt and efficient chest xray.
Ward 27 for treatment was excellent in all aspects. All Drs and staff very kind and caring. Staff very busy but they were consistently polite and re-assuring.Food excellent.
I would thoroughly recommend the hospital.Drs came to check I was ok before they were going home.
Everything was clearly explained.

Visited in February 2017. Posted on 22 February 2017

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Royal Shrewsbury Hospital replied on 28 September 2017

Thank you for taking the time to share your experience with us here at the Shrewsbury and Telford Hospital Trust.

We really appreciate the feedback we receive as a Trust, and positive comments enable us to thank the individuals and teams for their hard work. All patient comments are welcome and where our care has not met your expectations we do review your experience (if possible from the information you have provided) and where we can, we will act and amend what we do for the benefit of our future patients. Our PALS team can be contacted by phone on 01743 261691 or by email at pals@sath.nhs.uk

Thank you and kind regards,
Patient Experience Team

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Shelley gave Respiratory Medicine at Royal Shrewsbury Hospital a rating of 5 stars

Excellent staff! Ward 27 (R)

Went to visit my very poorly Mum who was admitted after feeling unwell. Found the staff (especially the day sister) to be so caring and compassionate, I felt reassured that my Mum and the other patients were being looked after by an A* service. Everybody was so lovely and ensured my brothers and I were given the time and space to spend with my Mum. I was especially touched by the Nurse attending to the old lady in the next bed, she said she was looking forward to milk and biscuits, the Nurse asked her which biscuits she would like, and went to fetch those and milk. I know it's not a huge thing, but I should think that meant the world to that lady being away from home can be scary, and uncertain but that Nurse went out if their way. This is just one example of proper care witnessed, along with treating people with dignity and recognising that they are individuals. Thank you Shrewsbury!!

Visited in November 2016. Posted on 26 November 2016

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Royal Shrewsbury Hospital replied on 23 January 2017

Thank you for taking the time to share your feedback with us, I am delighted to note that your Mother's care on Ward 27R was as you would have expected. I have passed your comments on to the Matron and Operational Management for the ward as well as our Ward Manager. I have also passed this to the Chief Executive's office.
I hope that your Mother is now home and is fully recovered following her inpatient stay. Again, thank you for your comments.
Regards,
Patient Experience Team

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Carol reviewed Respiratory Medicine at Royal Shrewsbury Hospital

Ward 27 and sau

The care I received on ward 27 was excellent. Lovely staff who all went above and beyond for everyone on the ward. I cannot thank them enough.. I think i was in bay 1 next to nurses station

.Unfortunately I was moved to sau afterwards where the same cannot be said.mainly due to lack of staff possibly but heard patients being snapped at by staff. Being diabetic and being told to drink orange juice with added extra sugar (2 little pots) and eat several biscuits is over treating a hypo. Some staff could do with some more guidance training.
A&E looked after me very well too (from what I can remember!)

Visited in March 2016. Posted on 23 March 2016

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Royal Shrewsbury Hospital replied on 01 April 2016

Good Afternoon,
Thank you for your message. I am sorry that your experience on our SAU ward was not to your satisfaction. I am pleased to note, however, that your care on 27R and the A&E department was as you would expect.

If you would like us to look into your care on SAU further, please contact the PALS office on 01743 261691 and the team will gladly look into this for you.

I have passed your comments onto the Ward Managers for both 27 and SAU. In the meantime, I do hope you are recovering well.

Kind Regards,
Patient Experience Team

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Anonymous gave Respiratory Medicine at Royal Shrewsbury Hospital a rating of 4 stars

Good care

My father spent 3 and a half weeks on Ward 27R at RSH from mid December 2015 sadly passing away on the 10th January 2016. Throughout this time he was cared for on Ward 27R with care also from the Palliative Care Nurse and the Macmillan Therapy team. What was a very difficult time for us as a family this was made easier by the excellent care he received from everyone he/we met during his hospital stay.
A big thank you to you all. You should all be very proud of your hard work and of the care that you give.

Visited in December 2015. Posted on 08 February 2016

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Royal Shrewsbury Hospital replied on 23 February 2016

Good afternoon,

Firstly, please accept my sincere condolences for your loss. I am very sorry to learn of your father's passing.

Thank you for the kind comments you have shared, your feedback is greatly appreciated. I will ensure this is shared with the Ward Manager for Ward 27R so she is aware and she will then share this with her staff.

Thank you once again for getting in touch with us during a very difficult time.

Kind regards
Patient Experience Team

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Last updated on 18 June 2010.

Information supplied by Shrewsbury and Telford Hospital NHS Trust