Queen Elizabeth Hospital Birmingham

0121 371 2000 Mindelsohn Way, Edgbaston , Birmingham, B15 2WB
http://www.uhb.nhs.uk

4 out of 5 stars

Based on 171 ratings for this hospital

Urology

4 Stars

4 out of 5 stars

NHS Choices users' overall rating
Based on 171 ratings for this hospital

Cleanliness

4.5 out of 5 stars

(174 ratings)

Staff co-operation

4 out of 5 stars

(176 ratings)

Dignity and respect

4 out of 5 stars

(173 ratings)

Involvement in decisions

4 out of 5 stars

(170 ratings)

Same-sex accommodation

4.5 out of 5 stars

(145 ratings)

Reviews

176 total

Prof RD Barnes gave Urology at Queen Elizabeth Hospital Birmingham a rating of 5 stars

Superb expertise

My first time in Urology Outpatient and I am filled with admiration with care and expertise experience received

Visited in October 2017. Posted on 03 October 2017

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Queen Elizabeth Hospital Birmingham replied on 05 October 2017

Dear Professor Barnes,

Thank you for taking the time to feed back about your experience in the Urology Outpatient Clinic at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your experience was so positive, your kind words have been forwarded to the senior staff responsible for this clinic so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

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Mahasiddhi gave Urology at Queen Elizabeth Hospital Birmingham a rating of 5 stars

Excellent professional, empathetic and thorough treatment

I went for a urology consultation today and was treated with dignity, respect and genuine care. The examinations and diagnosis were thorough and all my anxieties and questions were met with empathy, honesty and reassurance. The service clearly has a great team ethic as I met with three nurses, one admin staff and the consultant all seamlessly on the same wave length.

Visited in July 2017. Posted on 31 July 2017

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Queen Elizabeth Hospital Birmingham replied on 01 August 2017

Thank you for your 5 star rating of the Urology Department at the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care you received at your recent consultation. Your kind words have been shared with the senior staff responsible for the department so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

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Anonymous gave Urology at Queen Elizabeth Hospital Birmingham a rating of 5 stars

Excellent Clean Hospital

Been going to this hospital now for a good few years - even at the old hospital it was always clean. The new hospital is always spotless and cleaners take pride in their job. The toilets are always immaculate and there is no mess ever.
Wanted to say thank you for your clean hospital that make it a pleasure to attend!

Visited in April 2017. Posted on 23 May 2017

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Queen Elizabeth Hospital Birmingham replied on 30 May 2017

Thank you for taking the time to feedback about your experience of the Queen Elizabeth Hospital Birmingham. We are delighted to hear that it is a pleasure to attend the hospital. Your kind words have been forwarded to the senior staff so they can share with their team. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

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Anonymous gave Urology at Queen Elizabeth Hospital Birmingham a rating of 5 stars

inpatient for kidney stone removal

i was admitted following attendance to A+E, had removal of kidney stone. my treatment was excellent and i have no complaints. although my discharge was delayed slightly it was due to the workload of the staff, which i understand as i work in the NHs.
cannot praise everyone too highly.

Visited in January 2017. Posted on 21 March 2017

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Queen Elizabeth Hospital Birmingham replied on 29 March 2017

Thank you for taking the time to feed back about your experience at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your experience was so positive, your kind words have been forwarded to the senior staff responsible for A&E and Urology so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

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A Fereday gave Urology at Queen Elizabeth Hospital Birmingham a rating of 4 stars

very impressed

I bought my elderly dad to have a flow test yesterday. The CNS we saw was lovely and had lots of time for my dad and explained things to the both of us. i was very impressed with the Outpatients Department and think the self-check in is a good idea and very easy to use. It was also easy to see where you had to go based on the different seat colours for different areas. We had to return again today to the pre-assessment area and, again, the staff there were all very nice. I would not fail to recommend QEH to my family/friends. The only down side is the parking. Due to the time of my dad's appointments we were lucky to park but today when we were leaving there were loads of people driving around Car Park A looking for spaces. i just think for a hospital of your size there should be more spaces for visitors/patients. It seems that there are a lot of disabled spaces over 2 floors on this car park but not all that many "normal" spaces. Car Park D by the Cancer Centre is also a nightmare for parking.

Visited in December 2016. Posted on 13 December 2016

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Queen Elizabeth Hospital Birmingham replied on 29 December 2016

Thank you for taking the time to feed back about your experience when you accompanied your father on two occasions to our Outpatient Department at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your experience was so positive, your kind words have been forwarded to the senior staff responsible for the areas that you visited so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Thank you also for your comments regarding car parking, we appreciate the difficulty it causes patients and visitors when it is difficult to park on the hospital site. The senior manager responsible for car parking advises;

‘The Trust works closely with their car park provider Q-Park to ensure there are sufficient car parking spaces for visitors and patients. This includes monitoring patient activity to anticipate car parking demand and if necessary creating additional temporary visitor spaces, as well as making better use of available staff and visitor spaces throughout the day. The Trust complies with mandatory requirements regarding the number of disabled parking spaces it provides.’


Thank you again for your feedback.

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Anonymous gave Urology at Queen Elizabeth Hospital Birmingham a rating of 5 stars

Excellent care

We would likecto express our grateful thanks for the care given to our husband/ father during his stay 14/10/16 to 17/10/16 for surgery T.U.R.P. . From the surgeon and aesthetist to the student nurses ward staff and clinc staff you are all very caring and professional people . Thank you all

Visited in October 2016. Posted on 18 January 2017

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Queen Elizabeth Hospital Birmingham replied on 03 February 2017

Thank you for taking the time to feed back about your relative’s care and treatment at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that his experience was so positive, your kind words have been forwarded to the senior staff responsible for the Urology service so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

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Mrs K gave Urology at Queen Elizabeth Hospital Birmingham a rating of 5 stars

Fantastic treatment on Urology Ward 625

I would just like to thank all the staff at the QE Birmingham Hospital for their kind support and help looking after me so well after a recent visit! From the very efficient A & E department to the Urology 625 ward I received first class professional care. All the staff whether they were the cleaners or the consultants treated me with respect, kindness and dignity and I am extremely grateful. I would highly recommend this hospital. Thank you very much ??

Visited in August 2016. Posted on 05 September 2016

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Queen Elizabeth Hospital Birmingham replied on 06 September 2016

Dear Mrs K
Thank you for taking the time to feedback about your treatment when being cared for at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that the Emergency Department and Urology Ward staff provided you with first class professional care which led to you having such a positive experience.

We have shared your thanks and appreciation directly with the teams who have cared for you as it is very satisfying for staff to hear they have made such a difference to patients and their relatives. Feedback like this is greatly appreciated.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

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Manny gave Urology at Queen Elizabeth Hospital Birmingham a rating of 1 stars

unhelpful and rude staff in waiting list department

I have been on a waiting list for over 13 months for a procedure. After contacting waiting list on several occasions l was told different reason each time and not any member of staff telling me where l am on the waiting list and when l will be likely to get an appointment int the outpatients. I am so annoyed at the service l have received by the staff. I have been passed around to different departments to find that the secretary is also not willing to help. Today l left a message with the PALS to contact me. Another department where you have to leave a message as no one bothers to answer the telephone and will have to wait for a callback. If l knew l was going to wait over a year and now to be told that it is probably going to be almost 2 years for an appointment l wish l was told sooner so that l could get referred to another hospital where they do care about the patients and would have been seen sooner. To wait almost 2 years for an appointment is appalling. If l don't get a reply l will have to go the Quality Care Commissioner making an official complaint.

Visited in August 2016. Posted on 21 September 2017

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Queen Elizabeth Hospital Birmingham replied on 28 September 2017

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear about the concerns you have regarding your wait for treatment. The senior staff responsible for Urology are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. We understand from your comments that you may have already contacted the PALS team, we are very sorry to learn of your dissatisfaction with the PALS service. The PALS team provides an answerphone facility to enable messages to be left when colleagues are busy helping other enquirers. We aim to return answerphone messages by the end of the next working day at the latest. In order to ensure your concerns are appropriately and promptly investigated please contact Mr Will Forrest, Assistant Patient Relations Manager, via email at PALS@uhb.nhs.uk or by telephone on 0121 371 4452

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Anonymous gave Urology at Queen Elizabeth Hospital Birmingham a rating of 5 stars

Template biopsy

I attended the hospital on 18th March for a template biopsy. From the reception staff right through to the nurses and surgeon I was treated with respect. Each member of staff clearly explained what I should expect to happen and offered reassurance every step of the way so that I was not left wondering. The procedure went was completed on time and I was discharged without any complications.
I received appropriate information on the care I needed to take at home and the staff ensured I had means to return home.

I would like to thank all the staff involved and the management team on the excellent service I received. I could not have asked for more.

Visited in March 2016. Posted on 21 March 2016

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Queen Elizabeth Hospital Birmingham replied on 22 March 2016

Thank you for taking the time to feedback about your visit to the Urology department at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you had such a positive experience and that you were treated with respect throughout your journey. We are also pleased to hear that staff reassured you and gave you the information you needed to look after yourself at home.
Your kind words have been forwarded to relevant senior staff who will share them with their team members. Feedback like this is greatly appreciated.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

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Donato Esposito gave Urology at Queen Elizabeth Hospital Birmingham a rating of 5 stars

Surgical experience

I wanted to express how well I was treated for a recent operation for a hydrocele repair. The staff were wonderful and explained at every turn what was about to happen. They were very reassuring. I can not recommend the department and the hospital more highly.

Visited in February 2016. Posted on 24 March 2016

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Queen Elizabeth Hospital Birmingham replied on 30 March 2016

Thank you for taking the time to feedback about your experience under the Urology Team at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you had such a positive experience and that everything was explained to you along the way, we are also delighted to hear that the staff offered you reassurance during what must have been a very difficult time.
Your kind words have been forwarded to relevant senior staff who will share them with their team members. Feedback like this is greatly appreciated.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

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Last updated on 29 June 2010.

Information supplied by University Hospital Birmingham NHS Foundation Trust