Charing Cross Hospital

020 3311 1234 Fulham Palace Road , London, W6 8RF

3.5 out of 5 stars

Based on 161 ratings for this hospital

Urgent care centre

This Department is managed by Imperial College Healthcare NHS Trust

Urgent care centres (UCC) are an alternative to accident and emergency (A&E) and can treat a range of urgent medical problems and minor injuries. Patients who need to be seen quickly, but who do not have life-threatening illnesses or injuries, can walk into one of our three UCCs.

Violent and aggressive behaviour: Our staff should be able to carry out their work without fearing for their safety. We do not tolerate threatening or aggressive behaviour towards staff.

Conditions and treatments

UCCs treat a variety of conditions that are too urgent to wait for a GP appointment (usually 48 hours) but do not need emergency treatment at an A&E.

The UCC does not replace your GP. Your GP can provide most treatments and they hold medical records and have a broader overview of your health. Your GP can also refer patients to specialist services for less time-critical conditions. 

The UCC does not offer the following services:

  • repeat dressings
  • repeat prescriptions (unless in an emergency, when a short supply may be prescribed)
  • sexual health (please visit your local sexual health clinic)
  • dental pain or emergencies (please visit your local dentist or call 111 for emergency dental services)
  • non-urgent specialist referrals

The UCC offers appropriate treatment for the presented condition.

Opening times

Monday 00:00 - 23:59
Tuesday 00:00 - 23:59
Wednesday 00:00 - 23:59
Thursday 00:00 - 23:59
Friday 00:00 - 23:59
Saturday 00:00 - 23:59
Sunday 00:00 - 23:59

Last verified on 20/01/2019

Key facts about the Urgent care centre department at Charing Cross Hospital

Friends and Family Test score: service

98%Patients recommend this service. 634 responses

Latest reviews of this service

Visit to Urgent care centre

I was sent to the urgent care centre by my GP with possible dvt, although I waited over an hour to be seen I could see that everyone was ...

15 November 2018

experience of urgent care

Unfortunately the experience was poor the medical member of staff was unsympathetic and brusque to the verge of aggressive. Felt no advi...

16 July 2018

Urgent care centre very good

Very good experience at the urgent care centre today, everyone was friendly and helpful. The doctor was excellent and I did not have to w...

11 March 2018

Thankful for this service

Heavily used but still manage to meet patient needs within reasonable time.

2 March 2018

Nerve pain had kept me awake for most of the night

I thought I'd been bitten on my back by an unknown insect, but nothing was helping with the itch and the nerve pain which I'd suffered fo...

11 February 2018

Last updated on 20 January 2019.

Information supplied by Imperial College Healthcare NHS Trust