Basildon University Hospital

01268 524900 Nethermayne , Basildon, Essex, SS16 5NL
http://www.basildonandthurrock.nhs.uk/

4 out of 5 stars

Based on 428 ratings for this hospital

4 Stars

4 out of 5 stars

NHS Choices users' overall rating
Based on 428 ratings for this hospital

Cleanliness

4.5 out of 5 stars

(419 ratings)

Staff co-operation

4 out of 5 stars

(426 ratings)

Dignity and respect

4 out of 5 stars

(426 ratings)

Involvement in decisions

4 out of 5 stars

(418 ratings)

Same-sex accommodation

4 out of 5 stars

(339 ratings)

Reviews

463 total | 1 found Show all reviews

  • Page 1 of 1

Anonymous gave Dermatology at Basildon University Hospital a rating of 1 stars

Horirible

I cannot believe the treatment my 5 year old received yesterday in the Dermatology Dept. We waited for 30 mins in a crowed room. The 'expert' Dr was could not care about my daughter, barely looked at her skin. My daughter was scared & the doctor made it so much worse. There was no communication - all the doctor did was leave the room & then return to make notes. My daughter cried & screamed as she did not want an internal swab & the Doctor did nothing. I cannot believe the so called treatment my daughter received. The Dr should be ashamed & reconsider their profession - as clearly they have no empathy, caring or desire to treat patients. Prescribing medication is all the doctor cared about, Both me & my daughter left the department in tears. A shambles & utter disgrace. Basildon Hospital - please improve. For a mother & daughter to leave the hospital in tears is incomprehensible We went to improve my daughters health - not to make the child terrified !

Visited in October 2016. Posted on 11 October 2016

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Basildon University Hospital replied on 07 November 2016

Thank you for your comments regarding your daughter's experience in the Dermatology Department at Basildon Hospital. We are sorry that this was not a positive experience for either of you. The behaviour you describe of the medical staff is unacceptable. In order to investigate your concerns further, please contact our Patient Advice & Liaison Service (PALS) on 01268 524900 xt 4440 or email: pals@btuh.nhs.uk and they will look into this for you.
Thank you.

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