Heartlands Hospital

0121 424 2000 Bordesley Green East, Bordesley Green , Birmingham, West Midlands, B9 5SS
http://www.heartofengland.nhs.uk

3.5 out of 5 stars

Based on 166 ratings for this hospital

News:

  • Quality Accounts 2016/17

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

Get directions to Heartlands Hospital

Latest news

Quality Accounts 2016/17

Please see below for Heart of England's NHS Foundation Trust 2016/17 Quality Accounts.

Associated document

Quality Account 2017.pdf (.pdf, 2.69 MB)

Last updated on 26 June 2017.

Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

Requires Improvement
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

89% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

100% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

93% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

116% of planned level - This shows how well the ward's staffing requirements are being met

Friends and Family Test: Inpatient

93%Patients recommend this hospital. 1136 responses

Friends and Family Test score: A&E

76%Patients recommend this hospital. 804 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

72%staff recommend this hospital for care. 1024 responses. 10301 staff work at this trust.

Friends and Family Test score: Staff - Work

56%staff recommend this hospital as a place to work. 1024 responses. 10301 staff work at this trust.

Friends and Family Test Score: Community

100%Patients recommend this hospital. 77 responses.

Friends and Family test score: Outpatients

91%Patients recommend this hospital. 2584 responses.

Latest reviews of this hospital

Vile waste of time hospital.

I had taken my child here thinking that they would be able to have a look over her and see what was wrong, yet all they did was say oh ye...

24 February 2018

I can not fault the care I have received

Over the last two months I have had a range of tests in the cardiac department at heartlands hospital. I am so impressed with the excelle...

19 February 2018

My father’s care

Terrified leaving my dad at Heartlands. It’s no good having high tech diagnostics when the basic nursing care is so awful. I really do fe...

16 February 2018

Every member of staff greeted us with a smile

Can't praise the department enough....the pressure they are under but every member of staff greeted us with a smile. We were well looked ...

15 February 2018

Communication Please

My mom was admitted in January with vomiting with blood loss. Admittance in A and E was very good and she was kept well informed, sent t...

15 February 2018

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Last updated on 26 June 2017.

Information supplied by Heart Of England NHS Foundation Trust