Heartlands Hospital

0121 424 2000 Bordesley Green East, Bordesley Green , Birmingham, West Midlands, B9 5SS
http://www.heartofengland.nhs.uk

3.5 out of 5 stars

Based on 179 ratings for this hospital

News:

  • Quality Accounts 2016/17

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

Get directions to Heartlands Hospital

Latest news

Quality Accounts 2016/17

Please see below for Heart of England's NHS Foundation Trust 2016/17 Quality Accounts.

Associated document

Quality Account 2017.pdf (.pdf, 2.69 MB)

Last updated on 26 June 2017.

Quality of service at Heartlands Hospital

% of registered nurse day hours filled as planned (Hospital)

91% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

101% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

97% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

117% of planned level - This shows how well the ward's staffing requirements are being met

Friends and Family Test score: Staff - Work

57staff recommend this hospital as a place to work. 1126 responses. 10670 staff work at this trust.

Friends and Family Test Score: Community

98%Patients recommend this hospital. 100 responses.

Friends and Family test score: Outpatients

92%Patients recommend this hospital. 2967 responses.

Friends and Family Test score: Inpatient

91%Patients recommend this hospital. 1189 responses

Friends and Family Test score: A&E

81%Patients recommend this hospital. 923 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

70staff recommend this hospital for care. 1126 responses. 10670 staff work at this trust.

Latest reviews of this hospital

Rubbish

A&E nurses are ridiculus have no manners how to speak to patients. No one likes to come to a&e for the fun of it it would be nice...

15 July 2018

Complaint

I felt like the staff was very rude. I understand it's busy I had been waiting over an hour and half. The patients that was waiting aro...

12 July 2018

A&E visit

I recently had a very frightening experience at home whereby I was not able to move due to a spinal problem. I was brought to Heartlands...

12 July 2018

Emergency Aortic repair

I would like to thank the whole team and nursing staff that took such good care of me . I arrived at the hospital close to death . I was...

5 July 2018

Professional, respectful and reassuring.

A difficult day made easy by a warm, caring team. A huge thank you to everyone who worked on me but with an extra thank you to the 2 nurs...

4 July 2018

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Last updated on 26 June 2017.

Information supplied by Heart Of England NHS Foundation Trust