Enki Medical Practice

01212501585 Orsborn House, 55 Terrace Road, Lozells , Birmingham, West Midlands, B19 1BP
https://www.modalitypartnership.nhs.uk/locations/enki-medical-practice

3.5 out of 5 stars

Based on 30 ratings for this GP surgery

News:

  • Christmas Holiday Opening
  • Electronic prescriptons
  • Prescripton ordering direct

Overview

IMPORTANT PATIENT MESSAGE

New clinical computer system at your GP Practice

Update 15 December 2018

Over the past month all of our local Practices have migrated to a new clinical computer system called SystmOne.

This has been a major change for your Practice team and we would ask for your help, support and understanding over the next few weeks.

We will all be moving at a slightly slower pace to ensure we continue to offer a safe service as we work with the new system and transfer all of the letters and important information we had to manually process during the migration period. 

At this time, we would ask that you work with our staff as they get used to a better clinical computer system with greater functionality.

Online Access

We are sorry if you have experienced any delays or problems accessing online services whilst we have been changing our system.

I always used to have online access to book appointments and request repeat prescriptions. What do I need to do to carry on doing this?

If you had access to the Patient Access system and you wish to continue using online services please call into the surgery in person for your log in details for ‘systmonline’. 

I have already requested log in details by email, when will I receive them?

We are working through all of the requests received by email as quickly as possible.  This involves us manually creating new log in details for patients who previously had a Patient Access account. 

If you need access to the new system urgently and have not yet received your log in details please ask at the reception desk for this to be done while you are there.

I would like online access but have not used it before. How do I register?

To register for online access for the first time, please visit your surgery and our Patient Services Assistants will be pleased to help you. Please bring photo ID (passport or driving license) and proof of your address.

Thank you once again for your patience.

Opening times

Reception times

Monday 08:00 - 18:30
Tuesday 08:00 - 18:30
Wednesday 08:00 - 18:30
Thursday 08:00 - 20:00
Friday 08:00 - 18:30
Saturday 09:00 - 13:00
Sunday 09:00 - 13:00

Out of hours

 If you do not have an appointment and require medical assistance please call 111.

If you have chest pain or are bleeding heavily please dial 999.

Thank you.

Last verified on 21/12/2018

Additional information

We are open Saturday and Sunday morning 9.30 - 12.30 for pre booked appointments only, if you wish to book a weekend appointments please speak to a member of the reception team who will be able to advise you what is available.

Doctors

  • Dr Abdul Khan
  • Dr Jasminder Matharu
  • Dr Ariane Oppel
  • Dr Kerry Bailey
  • Dr Gwyn Harris

To read more about us and to find other staff members please view our staff page.

GPs at this practice

3 male and 2 female GPs

Additional languages spoken

Punjabi, German

Other branches

This practice is part of a practice group.

If you are interested in registering with one of our other branches please find their contact information here.

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: NHS Digital

Latest news

Christmas Holiday Opening

On the following days we are offering pre-bookable GP appointments between 9:15am and 11:15am based at Enki Medical Practice, Terrace Road, Handsworth, B19 1BP.

Tuesday 25th December 2018

Wednesday 26th December 2018

Tuesday 1st January 2019

Please book at reception.

Last updated on 21 December 2018.

Electronic prescriptons

No need to come and collect your prescription from the practice once it has been ordered, we can now send your prescription electronically to a nominated chemist of your choice, even one in another town  if you are going on holiday.

 

Please speak to a member of the reception team if you would like this set up.

Last updated on 11 January 2018.

Prescripton ordering direct

Pharmacies are no longer allowed to request repeat medication for patients.

Enki Medical Practice are please to inform you that we now have a POD (prescription ordering direct) service available to all patients who currently order repeat medication.

 

The POD is open Monday - Friday 10.00 - 2.00, direct telephone number 0121 373 1893.  Specially trained staff will deal with all aspects of your repeat medication requests, or you can still come into the surgery to request your medication, but don't forget all requests need 48 hours notice to process.

 

Information leaflets about this service are available  in several languages, these  are availble from reception.

Last updated on 02 August 2017.

Key facts

Registered patients

10716patients

Weekday evening and weekend appointments offered here or nearby

YESContact practice for appointment availability

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
View a guide by the Royal College of GPs

Latest reviews of this gp practice

absolutely dismal

I have tried on numerous occasions to order a prescription with no joy, the phone just rings out for over an hour with no response. Abso...

18 December 2018

Improvement in service

Well done for returning phone calls back to reception and the staff who understand us - great move and the phones get answered so much qu...

1 November 2018

Great care

Cannot fault the treatment and explanation of treatment given by practice nurse - superb -thank you

4 June 2018

Best practice in the area

I have been registered with this practice for only 6 months but have always been treated with respect and kindness, sometimes difficult t...

15 May 2018

HCA

The HCA gives first class service.

15 May 2018

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

Find nearby Branches

Last updated on 21 December 2018.

Information supplied by NHS Sandwell And West Birmingham CCG