The Medical Centre

01914280606 Wear Street , Jarrow, NE32 3JN
http://www.ravensworthsurgery.co.uk

News:

  • October Friends and Family Survey
  • Important prescription information
  • Record Sharing

Overview

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Opening times

Reception times

Monday 08:30 - 18:00
Tuesday 08:30 - 20:00
Wednesday 08:30 - 18:00
Thursday 08:30 - 18:00
Friday 08:30 - 18:00
Saturday Closed
Sunday Closed

Appointments

Monday 08:30 - 18:00
Tuesday 08:30 - 18:0018:00 - 20:00
Wednesday 08:30 - 18:00
Thursday 08:30 - 18:00
Friday 08:30 - 18:00
Saturday Closed
Sunday Closed

Last verified on 31/08/2016

Doctors

  • Dr Sreeni Vis-Nathan
  • Dr Parvathy Bowes
  • Dr Baiju Ramachandran

To read more about us and to find other staff members please view our staff page.

GPs at this practice

2 male and 1 female GPs

Other branches

This practice is part of a practice group.

If you are interested in registering with one of our other branches please find their contact information here.

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: NHS Digital

Services

We are now an SCR practice. "Summary Care record" [SCR] is an electronic summary of a patient's key clinical information which is hosted on the spine. It is accessible by healthcare staff that are providing emergency or urgent care.

Electronic Prescription Service logo

Latest news

October Friends and Family Survey

Please see Octobers submission. Thank you to participants.

Associated document

October F&F (.docx, 136.36 KB)

Last updated on 04 December 2019.

Important prescription information

Please view the attached regarding repeat dispensing prescriptions.

Associated document

Rpt dispensing prescriptions (.docx, 16.08 KB)

Last updated on 07 October 2019.

Record Sharing

Please see important information contained wihtin attached poster

Associated document

Record sharing (.docx, 40.94 KB)

Last updated on 04 October 2019.

Patient Participation Group

Please see attached poster

Associated document

PPG (.docx, 35.38 KB)

Last updated on 04 October 2019.

Family & Friends Survey September 2019

Please find the September Family & Friends survey, with thanks to those who participated.

Associated document

F&F Sept 2019 (.docx, 136.58 KB)

Last updated on 04 October 2019.

Friends & Family Survey May 2019

May report published. Thank you

Associated document

F&F May 2019 (.docx, 136.12 KB)

Last updated on 11 June 2019.

April 2019 Friends & Family Survey

Although only 2 surveys were received this month, we remain grateful for the time those patients took to participate.

The survey and our responses are attached.

Associated document

April 2019 Friends & Family (.docx, 136.07 KB)

Last updated on 10 May 2019.

friends & Family Survey February 2019

Please find attached survey from February. Thank you to the patients' who participated.

We actively encourage more patients' to participate-your thoughts are important to us.

Associated document

Friends & Family Survey Feb 2019.docx (.docx, 135.75 KB)

Last updated on 13 March 2019.

Patient Appointment call In

We are pleased to advise the introduction of a new automated call in system, which should be live from around mid-day on Friday 15th March. Patients' will no longer need to wait until a receptionist is free to respond to a clinicians' buzzer as the system will automatically alert, speak the patient name and advise which room to enter, at the same time displaying the information on a large screen. This system should also help any patients' with hearing or sight impairment, to recognise when it is their turn. Many thanks.

 

Associated document

PATIENT Call- IN poster.docx (.docx, 119.12 KB)

Last updated on 13 March 2019.

Streamlined Check in system

We are pleased to introduce an automated, streamlined, check in facility to enable patients to check in for appointments without the need to speak with a recpetionist.

The screens are self evident in both surgeries and very easy to use.

Thank you

Associated document

Patient check in (.docx, 31.97 KB)

Last updated on 08 March 2019.

Friends and Family January 2019 Survey

Please find January 2019 survey with continued thanks for participation.

Associated document

F & F Survey Jan 2019 (.docx, 135.86 KB)

Last updated on 08 February 2019.

Friends & Family December 2018

Please find the results of our December 2018 Friends & Family surveys.

Thank you to all who participated.

Associated document

F&F Dec 2018 (.docx, 135.91 KB)

Last updated on 16 January 2019.

Friends & Family Survey November 2018

Please find the results of the November 2018 survey.

Thank you to those concerned for taking the time to complete these.

Associated document

F&F Survey November 2018 (.docx, 136.3 KB)

Last updated on 12 December 2018.

Extended Access in Primary Care

Please see poster advertising this valuable extention to access for patients.

Associated document

Extended Access Poster (.pdf, 2.39 MB)

Last updated on 19 October 2018.

Friends & Family September 2018

We are pleased to publish the report for surveys completed during September 2018.

Thank you to all who participated.

Associated document

F&F Sept 2018 (.docx, 136.14 KB)

Last updated on 19 October 2018.

Practice Privacy Policy

In regard to  GDPR [Data Protection regulations], we are pleased to provide a copy of the surgery Privacy Policy.

Associated document

Practice Privacy Policy (.docx, 34.13 KB)

Last updated on 19 October 2018.

Friends & Family Survey August 2018

Please find attached the patient survey results for August 2018.

Thank you to all who participated.

Associated document

August 2018 F&F (.docx, 136 KB)

Last updated on 05 September 2018.

Friends & Family July 2018

Please find summary of surveys completed for July 2018.

Thank you again to everyone who participated.

Associated document

F&F July 2018 (.docx, 136.07 KB)

Last updated on 14 August 2018.

Friends & Family Survey June 2018

Please find survey report for those done June 2018

Thank you to all who participated.

Associated document

June 2018 F&F (.docx, 135.8 KB)

Last updated on 14 August 2018.

Friends & Family Survey March 2018

We are once again pleased to publish the results of the Friends and Family Survey, this time for March 2018.

Thank you to all participants.

Associated document

F & F March 2018 (.docx, 136.1 KB)

Last updated on 30 May 2018.

Friends & Family Survey Report

Please find report attached for Friends & Family February feedback. Once again thank you to all who submitted feedback to us. It remains very important to us.

Associated document

Friends & Family Feb 2018 (.docx, 198.45 KB)

Last updated on 13 March 2018.

Friends & Family January 2018

Once again we are pleased to publish the results of the Friends & Family survey taken every month.

Please find January 2018 report attached.

Thank you to all participants.

Associated document

January 2018 F&F (.docx, 225.26 KB)

Last updated on 07 February 2018.

Friends & Family December 2017

Please find published survey results from those received during December. Thank you to patient's who participated.

Associated document

F&F December 2017 (.docx, 135.9 KB)

Last updated on 05 January 2018.

Text Messaging Service

Please see poster detailing the new text messaging service being introduced at this surgery from Monday 8th January 2018.

Thank you

Associated document

Mjog messaging service (.docx, 619.08 KB)

Last updated on 05 January 2018.

F&F November 2017-second

Please find further survey results for those received during November 2017. Thank you to all who participated.

Associated document

F&F Nov 2017 second (.docx, 136.07 KB)

Last updated on 05 January 2018.

Friends and Family November

Please find survey for responses received during the course of November. Thank you to those who completed surveys.

Associated document

F&F Nov 2017 The medical Centr (.docx, 135.77 KB)

Last updated on 05 January 2018.

October Friends and Family Survey

Please find the survey in respect of responses received during the month of October. Thank you to all who participated.

Associated document

F&F October 2017 (.docx, 136.04 KB)

Last updated on 05 January 2018.

GP & Pharmacy Opening over Christmas & New Year

What's open this festive season?

Ravensworth & The Medical Centre, Jarrow are closed Christmas Day, Boxing Day and New Years Day but are open as usual on all other weekdays.

To find out which other local GP Practices and Pharmacies are OPEN over these days please go to:

http://www.urgentoremergency.co.uk/gp-opening-times

Thank you

Last updated on 20 December 2017.

Evening & Weekend appointments now available

Please remember that evening, early morning and weekend appointments with GP's and nurses are now available through the STEPS service.

Please read our article from 8th September for more information or ask one of our receptionists.

Last updated on 20 December 2017.

Friends & family Survey September 2017

Although we only received 8 responses this month, they have been read and all comments shared with the team. The report is attached and we thank all those who participated.

Last updated on 10 October 2017.

New Extended Access GP Service for Patients

Please find information about the extended access service {STEPS] now provided by South Tyneside Health Collaboration. During normal surgery hours, call us and if we can't accomodate the time and day you wish to be seen, we can access STEPS and search for something suitable with another GP surgery. We will remain your usual GP practice but you will need to give consent for the extended service clinicians to view your computer record. Our staff will explain everything to you at the time of booking. The attached notice gives further advance information to help you.

Associated document

Extended Access GP Service-STE (.docx, 33.61 KB)

Last updated on 08 September 2017.

Flu Campaign Clinic Dates

Please find poster advertising forthcoming open access flu clinics. Thank you

Associated document

Flu Clinics (.docx, 69.87 KB)

Last updated on 08 September 2017.

Friends & Family Survey-August 2017

Please find a summary of the Friends & Family Survey for August 2017.

Associated document

August 2017 F&F Survey (.docx, 135.86 KB)

Last updated on 08 September 2017.

Friends & Family Survey-June & July 2017

Please find copy of the June & July survey results.

We are grateful to all whom returned them.

Associated document

F&F June & July 2017 (.docx, 137.93 KB)

Last updated on 02 August 2017.

Friends & Family May 2017 Survey

Please find our latest survey report.

Thank you to all participants.

Associated document

May 2017 Friends & Family Surv (.docx, 136.21 KB)

Last updated on 02 June 2017.

CQC Inspection

The surgery welcomed the Care Quality Commission inspection on 28th March 2017. Their report has just been published and we are pleased to confirm that we received a "Good" in all services and activities.

The full report can be viewed on the CQC website but will be shortly available through our own surgery website on:

www.ravensworthsurgery.co.uk

Last updated on 12 May 2017.

Chronic Disease Reviews

Please find a poster detailing the changes to the way we are inviting patient's for their annual chronic disease reviews with the nursing team.

The changes should make remembering to ring the surgery to make those annual review appointments easier and with the aim to perform all reviews due at the one session [where possible], less inconvenient to patient's.

Associated document

Chronic Disease Annual reviews (.docx, 38 KB)

Last updated on 12 May 2017.

Friends & Family Survey April 2017

Please find our latest survey report

Associated document

Friends & Family April 2017 (.docx, 136.7 KB)

Last updated on 12 May 2017.

Friends & Family Audit report

Please find our latest Friends & family Survey report.

Thank you to everyone who participated.

Associated document

March 2017 F & F.docx (.docx, 136.76 KB)

Last updated on 13 April 2017.

Friends and Family Survey Results-February 2017

We are pleased to publish our latest Friends & Family Survey results.

Once again we thank everyone for their comments and suggestions.

Associated document

Friends & Family Survey Results- Feb 2017.docx (.docx, 136.17 KB)

Last updated on 15 March 2017.

Ravensworth and The Medical Centre Closure Time Change

Please be aware that with effect from [and including] Thursday 11th January 2017, Ravensworth Surgery will close at 12noon EVERY Thursday.

The Medical Centre, Jarrow will remain open until 6pm, however, on the first and third Thursday of every will also close at 12noon, until 3pm due to essential staff training and practice meetings.

We apologise in advance for any inconvenience this change may cause.

Last updated on 15 March 2017.

Final Chance for Influenza Vaccination

Stock is almost exhausted but there is still opportunity to take advantage of this valuable free vaccination.

We are holding final Open Access Clinics as follows:

Ravensworth: Tues 14th Feb 10-12noon

                       Wed 15th Feb 4-5pm

                       Fri 17th Feb 10-12noon

The Medical Centre, Jarrow: Tues 14th Feb 10-12noon

                                               Wed 15th Feb 10-12noon

                                              Thurs 16th Feb 10-12noon

                                               Fri 17th Feb 10-12noon

No appointment necessary, just turn up between the times stated and give name to reception.

As stock will be allocated on a "first come, first served" basis, we recommend coming along early.

Thank you

 

Last updated on 09 February 2017.

Family & Friends Survey December 2016

December 2016 survey is now published. Please see the attached document.

Thank you to all who participated.

Associated document

Friends & Family December 2016.docx (.docx, 136.31 KB)

Last updated on 05 January 2017.

Surgery Closures for Meetings

To ensure all staff can attend important practice meetings, The Medical Centre Jarrow will also close at 12noon on the first Thursday of every month, but will re-open at 3pm.

During this time frame, for any life threatening medical emergency, patients should ring 999. For all other medical emergencies/problems that cannot wait until Jarrow re-opens at 3pm, patients will need to telephone the "out of hours service" on 111.

We apologise for any inconvenience caused.

Thank you.

Last updated on 05 January 2017.

Family & Friends Survey August 2016

Please see attached document which details Augusts responses.

Last updated on 20 September 2016.

Opening Times

Please be aware that from 1st September 2016, the surgery will not open until 8.30am. That means neither the doors nor telephones will open until then.

This will apply every day, Monday to Friday, for the foreseeable future.

Thank you.

Last updated on 19 August 2016.

On Line Access Services

?With effect from 31.3.16, this surgery, inaccordance with NHS England guidelines and adhering to data protection and patient confidentiality, has activated on line access in respect of medical records [Data Care Record]. Patients will need to complete an On Line Access Registration Request form detailing whether they wish to have just core information like medication and allergies or if they wish to view coded information from their actual care record. The latter will be at the GP discretion. 2 items of ID will be needed-including a photo ID [IE: passport or photo drivers licence] as well as an addtional item with name and address on.

Parents can request access to their children's records provided that child is under 11 years of age.

Third parties can request access with the patient's permission or with relevant other consent if that patient does not have capacity. Please call into reception to ask for further information and to complete the appropriate request form.

Last updated on 01 April 2016.

family & Friends Audit November 2015

We were happy to receive comments and suggestions from our patients, once again, during November.

A summary of the feedback is available in the attached document.

Associated document

Family & Friends Audit Nov 15 (.xlsx, 12.2 KB)

Last updated on 02 December 2015.

Prescription Orders from 1.1.2016

With effect from 1st January 2016, we will no longer be accepting telephone prescription orders.

For more information regarding this change, please see attached poster.

Thank you.

Associated document

Prescription Orders 1.1.16 on (.docx, 26.92 KB)

Last updated on 04 November 2015.

Family & Friends Audit October 2015

October results-click attachment to view.

Associated document

October 2015 F & F results (.xlsx, 10.43 KB)

Last updated on 04 November 2015.

Family & Friends September 2015

Audit results-see attachment.

Associated document

September 2015 F & F Results (.xlsx, 10.6 KB)

Last updated on 04 November 2015.

Family & Friends August 2015

Audit results attached.

Associated document

August F & F Results (.xlsx, 11.46 KB)

Last updated on 04 November 2015.

Family & Friends Audit July 2015

Please find latest aailable Family & Friends Audit

Associated document

Family & Friends Audit-July 2015.pdf (.pdf, 177.54 KB)

Last updated on 21 August 2015.

Electronic Prescribing Service

With effect from 18th August 2015, this practice will be offering electronic prescribing. If you receive repeat medication, this service may be beneficial for you. After ordering your medication in the usual fashion, the prescription can be sent electronically to a chemist of your own choice. This means you no longer need to come into the surgery to collect the paper prescription and then have to go to the chemist to have it dispensed, they will automatically receive it and be able to prepare your medication for you to collect direct from them or have them deliver it to you, if that arrangement has already been agreed between yourselves. There are many other benefits of this service, including the one-off opportunity to have the prescription dispensed at a chemist anywhere else in England-which is useful if perhaps you have gone on holiday and forgotten to pick up your medication before you left home. Please either call into the chemist of your choice to talk about this and complete a nomination form, or pop into the surgery to discuss this further. A leaflet is attached which may answer any questions you have about the electronic service.

Associated document

Electronic Prescribing Leaflet (.docx, 56.97 KB)

Last updated on 13 August 2015.

Friends and Family-May 2015

Please see May 2015 audit.

Associated document

Friends and Family May 2015.docx (.docx, 31.92 KB)

Last updated on 26 June 2015.

Family and Friends March and April 2015

As in February, patients were given opportunity to express any comments regarding our service via anonymous survey. The collated responses were as follows:

March

I am able to get an urgent appointment when I need to.

Very friendly staff.

Very satisfied with the practice.

Good service, sensible system and appointments, usually quick.

Negatives

Always see different doctors.

Too long to wait for an appointment.

April

Good service.

Kind staff, always thinking of you.

Very friendly and willing to help with anything.

Negatives

Never see the same doctor.

I would be happier to recommend the surgery to friends if there was more consistancy with the doctors.

 

Last updated on 12 May 2015.

Ffiends and Family February 2015

Patients have been given the opportunity to express both negative and positive feedback via the Friends and Family Tool. Questionnaires were available in surgery and on the surgery website. The results of those handed in are shown in the attached document.

Last updated on 19 March 2015.

Appointment Booking

Please note that we have recently extended our on-line service to include appointment booking.

This is in addition to the on-going repeat prescription on line ordering service.

If you are not already registered for this service, please visit reception, taking 2 items of identity with you ie: picture drivers licence/passport etc..

Thank you

Last updated on 23 April 2014.

Key facts

Registered patients

5754patients

Weekday evening and weekend appointments offered here or nearby

YESContact practice for appointment availability

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
View a guide by the Royal College of GPs

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

Find nearby Branches

Last updated on 04 December 2019.

Information supplied by NHS South Tyneside CCG