Healthaction Robson Street

01512959630 Mere Lane Neighbourhood Health Centre, 49-51 Mere Lane, Everton , Liverpool, Merseyside, L5 0QW
http://www.healthaction.org.uk

1.5 out of 5 stars

Based on 9 ratings for this GP surgery

News:

  • Summary Care Record

Overview

Healthaction logo

Welcome to Healthaction Robson Street.

Healthaction Robson Street General Practice is a not for profit primary care service provided by Addaction, a registered charity. We deliver primary care, general practice and community services in the UK.

Our team is dedicated to your continued good health; we approach your care with professionalism, discretion and friendliness. We hope that you can count on a warm welcome from everyone involved here at the practice.

At Healthaction, we are fully committed to continued improvement. We consistently offer the best to our patients, staff and stakeholders. We achieve this by using a framework of quality assurance. In addition we work in conjunction with local services and commissioners to allow local priorities and needs to be met.

Our parent company, Addaction is a registered charity in accordance with the Charities Act 1993. Our registered charity number is 1001957 in England and SCO40009 in Scotland. Our registered office is at 67-69 Cowcross Street, London, EC1M 6PU. 

 

 

Opening times

Reception times

Monday 08:00 - 18:30
Tuesday 08:00 - 18:30
Wednesday 08:00 - 18:30
Thursday 08:00 - 18:30
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed

Surgery times

Monday 09:00 - 11:3014:30 - 17:30
Tuesday 09:00 - 11:3014:30 - 17:30
Wednesday 09:00 - 11:3014:30 - 17:30
Thursday 09:00 - 11:3014:30 - 17:30
Friday 09:00 - 11:3014:30 - 17:30
Saturday Closed
Sunday Closed

Public holidays

2018
May 07Closed
May 28Closed

Out of hours

Out of hours

The out of hours team are available when the surgery is closed. Please ring 0151 295 9630 anytime Monday to Sunday - Calls made before 8am or after 6:30pm any day will be re-directed to the out of hours team. 

Please ensure you order your repeat/acute medication in advance of Bank Holiday closures.

Normal GP Surgery opening times is 8am - 6:30pm Mon - Fri

Please note, we are not open at Weekends or National Bank Holidays .

The surgery will be closed for staff training and meetings on the last Wednesday of every month from 13:00pm.

 

 

Last verified on 06/04/2018

Doctors

  • Dr Sally Morrison
  • Dr Radwan Albarbandi

To read more about us and to find other staff members please view our staff page.

GPs at this practice

1 male and 1 female GPs

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: NHS Digital

Services

Did you know that you can now book appointments directly online? Please ask at reception for your unique password!

Electronic Prescription Service logo

Latest news

Summary Care Record

Our practice is now switched on for Summary Care Record  –  So what does this mean for you!

A Summary Care Record will be created for each patient. 

This means if you visit an emergency service anywhere in England, the person responsible for treating you, will be able to, with your permission view which medication you are taking and any allergies you may have – this means the person who is treating you will be able to offer you the best care possible, at the point of care.

Free advice and information service based in local Health Centres.

This service is based in health centres across Liverpool and gives all GPs and their practice teams access to a dedicated CAB adviser who will focus on their patients’ practical needs.

The service is a support option for General Practitioners (GPs) to help their vulnerable patients who are in the need of advice and support in relation to non-medical problems, i.e. issues that are impacting on their health but are difficult to address.

Any patient who is ill and / or vulnerable to mental distress can be referred for help with non-medical matters such as:

  • Welfare benefits
  • Debt management 
  • Housing matters
  • Employments issues
  • Utility issues
  • Debt problems
  • Completion of application forms

Please see reception, Gp and nurse for futher details.

Patient Online Access - Patients can now register for Patient Online Access for :- Booking their own Appointments, Requesting their repeat Medications and accessing a summary of their own medical records. All details are available at reception on request. You will need 2 forms of identification to apply.

Last updated on 31 October 2016.

Key facts

Registered patients

2262patients

Weekday evening and weekend appointments offered here or nearby

NOEvening and weekend appointments coming soon

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
View a guide by the Royal College of GPs

Latest reviews of this gp practice

I unexpectedly received the best care and quickly

Prior to moving to Spain almost 6 years ago, I always had the best care from my latest practice and was fortunate enough not to experienc...

19 February 2018

Telephone Access

I can never seem to get through to the surgery and find it odd that there is no queuing facility on the telephone system.

11 December 2017

Doctor cancelled appointment, receptionist gave wrong info

I booked an appointment at 4:40pm on Friday, but in the afternoon I was told that the appointment was cancelled by the doctor due to the ...

22 September 2017

Reception staff really nice

Reception staff really nice although sometimes take long to answer the phone but that could be due to the staff being on calls to other p...

27 June 2017

Awful

Terrible service at this place. Cant get through on the phones to make an appointment. When you eventually get through their are never ...

27 June 2017

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

Find nearby Branches

Last updated on 06 April 2018.

Information supplied by NHS Liverpool CCG