Gateshead Home Support - Henshaws

01914611469 3 Red Admiral Court , Gateshead, NE11 9TW

This care provider has not been rated yet.


  • Katie’s happy in her own home, even if that does make me feel guilty! Katie lives in Henshaws Supported Living. Her mum Angela shares her story:
  • Our wonderful CQC rating
  • Hannah, who uses Henshaws Home Support & Domiciliary Care Service


Henshaws Housing logo

Enabling you to maintain and develop skills which build independence and personal choice.

Our experienced staff team specialise in supporting people with a range of disabilities, including sight loss. We provide personalised flexible support; our individually tailored service helps you live as independently as possible in your own home.

We can help with:

  • Personal care and administering medication
  • Household tasks
  • Access to leisure and social activities
  • Emotional support
  • Supporting you to use your mobility or low vision aids
  • Making your home and environment more accessible.

We support every individual who uses our service to achieve their goals and live the life they choose.

A flexible service

Our service can be booked from just half an hour to help with specific tasks such as shopping or meal preparation. We also offer a sleep in service.

We can work within a variety of funding models, and we’re always happy to discuss individual requirements.

For more information, please visit our website or contact Ali Thornton on 0191 4611469

Gateshead Home Support Service is part of Henshaws Housing and Support, run by Henshaws Society for Blind People. Registered charity no. 221888


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Contact details, map and directions

Gateshead Home Support - Henshaws

Tel: 01914611469

Address: 3 Red Admiral Court, Gateshead, NE11 9TW


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Latest news

Katie’s happy in her own home, even if that does make me feel guilty! Katie lives in Henshaws Supported Living. Her mum Angela shares her story:

My daughter Katie is 26, and is on the autistic spectrum. Katie has learning disabilities and cannot talk, but communicates with noises, such as squeaks when she’s happy.

Katie started at the Arts & Crafts Centre after being at home for a year following Residential College. Initially there was quite a lot of turmoil, as apart from the music workshop she mainly likes to be outdoors. It took her a while to settle in, but the guys at the Centre were fantastic. They helped her to get settled and used to staff.

It was then suggested that the Henshaws Supported Living houses might be a good fit for Katie. I said it couldn’t be a quiet house, as Katie’s not a quiet person!

We began by visiting for a cup of tea, and then upped this to 2 hour visits, working up to an overnight stay. Katie is not a clingy person and this didn’t seem to phase her too much, and the staff were fantastic with her. The visits went well, and the other lady in the house has similar care needs to Katie as well. There were just a few alterations needed to the house before Katie moved in, such as locks on some of the cupboards, and restricted access to the stairs as she loves to climb!

Since she’s moved in there’s been no issues. Her care is 24 hours, and staff support her so well. She was a bit hesitant of her housemate at first, but now they get on together. They like to sit together on the settee, share a blanket and watch a Disney film.

It was very important to us that her mobility car went with her too. With support staff insured to drive the car, she goes here, there and everywhere and is out most days. She goes swimming, or for an ice cream treat, and she’s on the waiting list for horseriding.

We can’t praise the staff enough at the house. They’re always attentive to her needs. Her toileting and medicinal needs care is spot on. Katie never looks stressed or upset, and she gets on with everyone. She comes to us for her holidays, and is happy and smiley, but is never in a rush to leave her home!

It’s hard to give your child to someone else – it’s a guilty feeling, but I have no worries and she’s happy in her own home. I don’t know what I would have done without Henshaws.

I’ve run the London Marathon for Henshaws. I wanted to give something back to Henshaws to say thank you for everything they’re done for Katie. It’s because of Henshaws I had the time to train for the Marathon too – if she wasn’t in her own home I’d be looking after her and not have the time. I followed a running schedule with my team, the Tadcaster Harriers. We made Henshaws our Charity of the Year. Several of us ran the London Marathon, we had member do the Dublin Marathon and even someone running in the Boston Marathon! All of our sponsorship money goes to Henshaws, along with a cake sale and other events.

The only thing about Henshaws is that it’s not very well known. I have to explain a lot what it is that Henshaws do: the history of supporting those with a visual impairment, and expanding to people with other disabilities, so people can understand what Henshaws does for Katie. My daughter has come along so much. I wasn’t expecting miracles: I know she’ll never talk for example, but she’s thriving and doing well. She’s doing everything she wants to do, and as a mum that is great to know.

Last updated on 15 May 2018.

Our wonderful CQC rating

We've just received the latest CQC inspection report, and it's great news!

  • Is the service safe?
  • Is the service effective?
  • Is the service caring?
  • Is the service responsive?
  • Is the service well-led?

YES!! We received a Good rating for everything.

Some of the stand out comments from the inspector were: 

"We found that people's care was delivered safely and in a manner of their choosing. People were supported in a way that reflected their wishes and assisted them to remain as independent as possible."

"Staff were well trained and encouraged to look for new ways to improve their work. Staff felt valued by the registered manager and this was reflected in the way they talked about the service and the registered manager. Staff received regular supervision and support."

"Staff worked to keep people involved in activities that mattered to them where possible. Relatives thought that staff were open with them about issues and sought their advice and support with the permission of the person."

"No one we spoke with had any issues or complaints about the service they received."

We're absolutely thrilled that an unbased report has confirmed what we knew - our staff are providing a wonderful, high-quality service that enables individulas to be as independent as possible. 

Last updated on 02 December 2016.

Hannah, who uses Henshaws Home Support & Domiciliary Care Service

Hannah and Laura hugging

"To begin with I needed more support and staff used to come round every morning to wake me and make sure I got out of bed! Now I have more independence so I can choose how I use the staff support which I receive per week. Jobs like cleaning the shower are difficult for me because of my disability but with this level of support I still feel like I can live in my own home.”

Last updated on 30 March 2016.

Henshaws is the one for me!

Bill and Andrew examining food stock

Listen to an interview with Andrew (a user of Henshaws Home Support Service) and Bill (his Personal Assistant), as they discuss why, sometimes, helping is not best!


Last updated on 11 February 2015.

Key facts about this care service

Care Quality Commission inspection ratings

Registered manager in post

Yes registered manager in post

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Type of care provided by this organisation


Supported living services

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Alternative care options

Information and advice about suitable care and support.

Last updated on 15 May 2018.

Information supplied by Henshaws Society for Blind People