Staffordshire and Stoke On Trent Partnership NHS Trust

0300 123 1161 2nd Floor, Morston House , Newcastle-under-Lyme, Staffordshire, ST5 1QG

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Our contact details

Staffordshire and Stoke On Trent Partnership NHS Trust

Tel: 0300 123 1161

Address: 2nd Floor, Morston House, Newcastle-under-Lyme, Staffordshire, ST5 1QG

PALS (Patient advice and liaison service)

You can talk to PALS who provide confidential advice and support to patients, families and their carers, and can provide information on the NHS and health related matters.

The Patient Advice and Liaison Service (PALS) works in partnership with patients and staff to help improve services for our patients.

PALS is part of our commitment to give high standards of care and support to everyone who uses our services.

As a patient, relative or carer, sometimes you may need to turn to someone for on-the-spot help, advice and support. The service aims to:

•advise and support patients, their families and carers
•provide information about NHS services and the options available to you
•listen to your comments, compliments, concerns, suggestions or queries
•help you resolve any problems or concerns you may have, as quickly as possible
PALS acts independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations to negotiate immediate or prompt solutions.

PALS South
Telephone: 01889 571 523


0800 783 2865

Last updated on 09 June 2017.

Information supplied by Staffordshire and Stoke On Trent Partnership NHS Trust