Heartlands Hospital

0121 424 2000 Bordesley Green East, Bordesley Green , Birmingham, West Midlands, B9 5SS
http://www.heartofengland.nhs.uk

3 out of 5 stars

Based on 161 ratings for this hospital

News:

  • Quality Accounts 2016/17

Overview

Contact details, map and directions

Heartlands Hospital

Tel: 0121 424 2000   Fax: 0121 424 2200

Address: Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS

Website: http://www.heartofengland.nhs.uk

Email: communications@heartofengland.nhs.uk

Get directions to Heartlands Hospital

Latest news

Quality Accounts 2016/17

Please see below for Heart of England's NHS Foundation Trust 2016/17 Quality Accounts.

Associated document

Quality Account 2017.pdf (.pdf, 2.69 MB)

Last updated on 26 June 2017.

Quality of service at Heartlands Hospital

Care Quality Commission inspection ratings

Requires Improvement
Visit CQC profile

% of registered nurse day hours filled as planned (Hospital)

96.87% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff day hours filled as planned (Hospital)

103.47% of planned level - This shows how well the ward's staffing requirements are being met

% of registered nurse night hours filled as planned (Hospital)

94.93% of planned level - This shows how well the ward's staffing requirements are being met

% of Unregistered care staff night hours filled as planned (Hospital)

112.49% of planned level - This shows how well the ward's staffing requirements are being met

Friends and Family Test: Inpatient

93%Patients recommend this hospital. 1424 responses

Friends and Family Test score: A&E

78%Patients recommend this hospital. 897 responses

Friends and Family Test score: Maternity

Friends and Family Test score: Staff - Care

72%staff recommend this hospital for care. 992 responses. 10332 staff work at this trust.

Friends and Family Test score: Staff - Work

56%staff recommend this hospital as a place to work. 992 responses. 10332 staff work at this trust.

Friends and Family Test Score: Community

97%Patients recommend this hospital. 145 responses.

Friends and Family test score: Outpatients

91%Patients recommend this hospital. 2779 responses.

Latest reviews of this hospital

Terrible, an insult to your intelligence

I attend the respiritory clinic with my partner who suffers from severe obstructive sleep apnea. He stops breathing 70 times an hour. Whe...

13 October 2017

Disgusted

This hospital deserves no stars.The worst maternity ward I've ever seen. Once a women has given birth , especially after a c- section the...

12 October 2017

Hysteroscopy

I attended Heartlands Hospital today for an outpatient hysteroscopy. I have to say that I was terrified after doing my own research. I...

5 October 2017

eye treatment.

had laser treatment at eye clinic, although it was a Sunday morning staff where pleasant polite & friendly waiting time was very acce...

2 October 2017

I can never thank them enough

My little girl was not well. She had tummy pains hight temp. I gave her calpol. She could not lie down she was in pain. By 7 am I was ...

30 September 2017

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Last updated on 26 June 2017.

Information supplied by Heart Of England NHS Foundation Trust