Holyhead Surgery

02476224687 1 Chester Street , Coventry, West Midlands, CV1 4DH
Website address not added

3.5 out of 5 stars

Based on 11 ratings for this GP surgery

FAQ

How to get a prescription

If you think you may need a prescription medicine, please make an appointment with the doctor. Our practice nurse can also issue prescriptions for common ailments. If you have previously been given a prescription for a straightforward condition, such as hay fever, we may be able to issue a prescription after a telephone consultation. Please ask the receptionist. Your local pharmacist should be able to give you advice for non-prescription medication.

How to get a repeat prescription

If you are on a repeat prescription you will need regular review by a GP or nurse. Your prescription will advise you of your next review date. Beyond this date no further prescription can be issued without review by the GP or Nurse.  The practice will inform you how best to obtain your repeat prescription.   Please give the practice at least 48 hours notice.

Our approach to your healthcare

Our mission is to provide a professional and personal service to all our patients. We are 2 doctor practice (female and male) and our advantage over bigger practices is Continuity of Care.

Our nurses are all experienced and reception staff are friendly.

Patient's rights and responsibilities

As a patient you have the right to: a) be registered with a named doctor b) change doctor if desired (but please remember that you may have to see any of the doctors if your need is urgent) c) receive emergency care d) receive appropriate drugs and medicines e) be referred for specialist or second opinion if they and GP agrees f) see your medical records or a copy, subject to certain laws g) know that by law, everyone working for the NHS must keep the contents of your medical records private. With this rights come responsibilities for the public. That means being: a) courteous to staff at all times b) as prompt as possible for all appointments c) responsible for cancelling appointments in adequate time.

Who has access to patient information

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can provide the best possible care. We have a fully computerised medical record system which means information about your healthcare is held on a secure server. You have the right to know what information we hold about you. Please ask the receptionist if you wish to see or obtain a copy of your record. If you are referred to a hospital specialist you are also welcome to request a copy of the referral letter. NHS Connecting for Health is currently developing the National Care Records Service, which will create a Summary Care Record (SCR) for each individual patient (by 2010), to be held centrally. At this pilot stage the record is limited to current medication, known allergies and adverse reactions. Eventually the aim is to enable healthcare staff jointly involved in your care, such as your GP and your hospital consultant, to easily access and share information through this national record. You have the right to withdraw your consent to information being shared. In future you will be able to access your own record online at www.healthspace.nhs.uk.

How to feedback/compliment/complain

If you have any complaints please contact Mrs Livsey the administrator so that they can be dealt with under the in-house complaints procedure. If you have any comments or suggestions please contact the practice manager - Mrs Mary Telford. Please let us know about the service you recieve. This will help us to improve our service to you.

Last updated on 03 June 2016.

Information supplied by NHS Coventry And Rugby CCG