Yeading Court Surgery

02088451515 1-2 Yeading Court, Masefield Lane , Hayes, Middlesex, UB4 9AJ
Website address not added

4.5 out of 5 stars

Based on 6 ratings for this GP surgery

FAQ

How to get a repeat prescription

 

We have a computerised repeat prescription service. Repeat prescriptions are normally for patients with long-term conditions who receive regular treatment. Your doctor will decide who can have a repeat presecription. From time to time we will ask you to see your doctor (to review your medication. We do this to monitor your illness and medication.

You can ask for a repeat prescription by either putting it in writing and dropping it in the collection  box in the surgery or by post;  Wherever possible please give the exact drug names  and your name, date of birth, adress and contact telephone number when ordering. Please allow at least 48 hours before collection. 

Touchwood Pharmacy will deliver medication to your home if you are housebound. Boots Pharmacy (opposite the surgery) collects presriptions every day from the surgery. Medication is then ready for collection at Boots for the patients that request this service. 

We cannot take telephone requests for repeat prescriptions because of the possibility of error.

 

How to register

 

We can only accept new patients who live in our practice area. This is the area bounded by From Kingshill Avenue to the Willow Tree roundabout up to the Uxbridge Road, along to Lansbury Drive , down to Kingshill Avenue again. You can obtain registration forms from the receptionist. We will ask for 2 proofs of residence,( utility bills,bank statements,tenancy agreement or mortgage agreement) and one proof of ID.

 When you register, we will ask you to make an appointment to see either the practice nurse for a new patient health check. This will make sure that our records are accurate and all routine checks to promote your health and wellbeing (such as blood pressure/smear tests/mammograms) are up-to-date. .

 

When should I see a nurse?

Nurse based at our practice treat patients for a wide range of common conditions (e.g. minor injuries/illnesses, removing stitches, travel vaccinations, immunisations and so on). You can expect to see a nurse within one working day .Our practice nurse is also specially trained to run routine clinics for certain conditions, such as diabetes and heart disease. Our reception staff will be able to advise whether a nurse appointment is appropriate.

Nursing care at home

We work closely with other healthcare professionals who are part of our Primary Health Care Team working in the community, such as the district nursing team, midwives and health visitors. These services are provided by the [Hillingdon Primary Care Trust (PCT) and are based at another location). You can contact them either through reception  If you have an illness or incapacity that means that you need nursing care in your own home, the district nurse, will visit you. Patients who are likely to benefit from this service include the housebound, the elderly, people with a terminal illness, and those who have recently been discharged from hospital. District nurses provide wound care, palliative care, continence advice, health promotion advice and advice on co-ordinating care packages. If you move permanently into a care home locally, the district nurse may be able to continue your care. Your GP may also be willing to continue to care for you, or a number of GPs may provide services for the residents of local care homes.

How can patients have their say

If you have a suggestion that you think will improve our service to you please contact Lynne Casey with your name and address and telephone number and she is happy to discuss any changes with you if they are practical.

Who has access to patient information

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can provide the best possible care. We have a fully computerised medical record system which means information about your healthcare is held on a secure server. You have the right to know what information we hold about you. Please ask the receptionist if you wish to see or obtain a copy of your record. If you are referred to a hospital specialist you are also welcome to request a copy of the referral letter. NHS Connecting for Health is currently developing the National Care Records Service, which will create a Summary Care Record (SCR) for each individual patient (by 2010), to be held centrally. At this pilot stage the record is limited to current medication, known allergies and adverse reactions. Eventually the aim is to enable healthcare staff jointly involved in your care, such as your GP and your hospital consultant, to easily access and share information through this national record. You have the right to withdraw your consent to information being shared. In future you will be able to access your own record online at www.healthspace.nhs.uk.

Policy on violent or abusive patients

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Change of patient's personal details

If you change your name, address or contact details (such as your telephone number or email address), please let us know as soon as possible so that we can update our records. If you are receiving treatment at a hospital it might also be a good idea to inform them of any changes so that both our records are consistent when we communicate with them.

Patient's rights and responsibilities

As a patient you have the right to:

    a) be registered with a named doctor

    b) change doctor if desired (but please remember that you may have to see any of the doctors if your need is urgent)

    c) receive emergency care

    d) receive appropriate drugs and medicines

    e) be referred for specialist or second opinion

    f) If GP agree for you to see your medical records or a copy, subject to certain laws

    g) know that by law, everyone working for the NHS must keep the contents of your medical records private.

With this rights come responsibilities for the public. That means being:

     a) courteous to staff at all times

      b) as prompt as possible for all appointments

      c) responsible for cancelling appointments in adequate time.

What if I can't get an appointment

The surgery is particularly busy on Mondays and Fridays especially during the winter months. If your appointment is not urgent, try to book on a less busy day after 10.30am. Last month 52  patients failed to turn up for their appointment. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient. If we can’t offer you an immediate appointment, we may phone back to offer you a cancellation slot. You can book to have a telephone consultation with a doctor if you wish. He or she will ring you at an agreed time on the telephone number you have given. If you are only available on a mobile phone, you will be expected to ring the practice at the agreed time.

Routine appointments

If you need to book a routine follow-up appointment with a particular GP you can make an appointment up to three weeks in advance. Please phone after 10.30am to avoid busy times. Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. We will let you know when your next appointment is due with the practice nurse or doctor either by post or telephone call. If this time is not convenient, please telephone reception to re-arrange it. It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor. We hold regular clinics for diabetes, chronic heart disease and strokeand hypertension. Please see the ‘services and clinics’ section for the full list.

Same day appointments

We are a busy practice, and providing some same day appointments makes it easier for you to see a doctor quickly if you have an urgent problem. You can phone 08:30 for same day  morning appointments only, and 14:00 for same day afternoon appointments

Why might it be difficult to get an appointment

The surgery is particularly busy on Mondays and Fridays  especially during the winter months. If your appointment is not urgent, try to book on a less busy day after 10.30am. Last month 52 patients failed to turn up for their appointment. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient. If we can’t offer you an immediate appointment, we may phone back to offer you a cancellation slot. You can book to have a telephone consultation with a doctor if you wish. He or she will ring you at an agreed time on the telephone number you have given. If you are only available on a mobile phone, you will be expected to ring the practice at the agreed time.

How to get travel vaccinations

 We offer a range of vaccinations for foreign travel. For all advice and information regarding foreign travel please make an appointment with the practice nurse 4-6 weeks before departure so that immunisation can be completed. Please note that not all travel vaccinations are free of charge.

How to get a health checkup

Newly registered patients, those aged 75 or over who have not had a consultation in the past year and adult patients under 75 who have not had a consultation in the past three years all have the right to request a health check consultation with either a doctor or nurse at the practice. Please call reception to arrange an appointment.

How to make an appointment

Please call our main switchboard number on 0208 845 1515 to book an appointment at our practice  Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don’t need an appointment within two working days, you also have the option to book up to 3 weeks in advance if this is more convenient for you. The Nurse based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day  You can book up to 3 weeks ahead for clinics – please see the ‘services and clinics’ section.

Role of reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy  in a separate room if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.

How do I arrange a home visit

Our doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend our premises. Please ring the main switchboard before 10 am to arrange a visit. Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first. The doctor (or triage nurse) may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately. Home visits are normally made between12 mid-day and 2pm.

What do I do in an emergency

If you need urgent medical advice during surgery hours, please phone the surgery on 0208 845 1515 Please be prepared to give some information to the receptionist. If you need to see a doctor urgently when the surgery is closed please phone the surgery on                      0208 845 1515  and follow the instructions. You will be put through to Harmoni who provides the ‘out-of-hours’ service They will pass a message to the doctor on duty who may phone you to assess your problem. You might be asked to attend the out-of-hours clinic, or receive a home visit. Alternatively you can phone NHS Direct on 0845 46 47 or visit their website at www.nhsdirect.co.uk. NHS Direct offers free expert health information and advice 24 hours a day. It can advise you whether you need to go to the nearest A&E (accident and emergency) or if there is an alternative such as visiting an NHS walk-in centre. For deaf people and those hard of hearing, a telephone services is available on 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation service.The nearest NHS walk-in centre is located at Hillingdon Hospital. NHS walk-in centres provide advice and treatment for a range of minor illnesses and injuries. Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

Instructions on what to do with the registration form

If you want to join the practice please complete a registration form which can be picked up from reception. Please bring the completed form along to reception with your medical card if you have it and 2 proofs of residence. The information on the medical card will speed up the process of getting your records from your previous practice. Once you have been accepted as a patient your medical records will be transferred to us and a new medical card will be sent to your home address. You do not need to inform your existing practice that you are moving, although it may be courteous to do so.

How to get your test results

On average please allow 5 working days for your test results to come back from the hospital unless your doctor has advised otherwise. Please note that X-ray results take a little longer, usually 10 days. For your test results please telephone the surgery on 0208 845 1515 after 11am. Sometimes, we cannot always give full results over the phone. If the result is complicated, or if the doctor wants to see you about the result, we will offer you an appointment. We will only give results to the person who has had the test.

How to get a prescription

If you think you may need a prescription medicine, please make an appointment with the doctor.  Your local pharmacist should be able to give you advice for non-prescription medication.  You must take your prescriptions to one of the community pharmacies.

Last updated on 01 March 2017.

Information supplied by NHS Hillingdon CCG