Whitestone Surgery

02476 641911 82 Bulkington Lane , Nuneaton, Warwickshire, CV11 4SB
http://whitestonesurgery.org

3.5 out of 5 stars

Based on 9 ratings for this GP surgery

FAQ

How can I get access to trusted health information before I visit the surgery

Common conditions

We have teamed up with NHS Choices to bring you the most up-to-date information of common medical conditions that you can learn to manage. We are also proud of our close links with the local pharmacists. They are committed to improving their service to Whitestone residents. Why not save these web-links:

 

  • Click here for advice on early management of those conditions
  • Click here and enter your postcode to find your local pharmacy

How to register

Silver Surfers

Whitestone Surgery welcomes new patients and we cover the area of Nuneaton and the villages of Attleborough and Bulkington.

You can register by completing a registration form which can be obtained from the practice or downloaded off our website: http://whitestonesurgery.org/new-patients. When you register, we will ask you to make an appointment to see the practice nurse for a new patient health check. This will make sure that our records are accurate and all routine checks to promote your health and wellbeing (such as blood pressure/smear tests/mammograms) are up-to-date.

How do I take part in the Friends and Family Test

Survey Graphic

At Whitestone Surgery we place a high value on patient feedback. This is the primary method we use  to improve our service. Leaving your identification details is optional.

Please take a moment to tell us your views and click here: http://whitestonesurgery.org/patient-survey

Our Surgery Website

Patient Online

On our surgery website you will find the most up to date information. Click here: http://whitestonesurgery.org/

Click here to see images of the Surgery's activities: http://whitestonesurgery.org/gallery 

You can also follow links to online services that allow you to book appointments, manage repeat prescriptions and access your medical records. Click here: http://whitestonesurgery.org/patients/do-it-online

Instructions on what to do with the registration form

Surgery

If you want to join the practice please complete a registration form which can be picked up from reception or downloaded off our website: http://whitestonesurgery.org/new-patients. Please bring the completed form along to reception with your medical card if you have it. The information on the medical card will speed up the process of getting your records from your previous practice. Once you have been accepted as a patient your medical records will be transferred to us and a new medical card will be sent to your home address. You do not need to inform your existing practice that you are moving, although it may be courteous to do so.

Patient's rights and responsibilities

Consulting room

 

What You Can Expect From Us

We will treat you with courtesy and respect your cultural, religious and moral beliefs.
 We will aim to see you within 10 minutes of your appointment time. When we are running late, there is usually a good explanation.

We will aim to offer an appointment with a doctor the same day, even for routine matters. It may take longer if you wish to see a doctor of your choice. A doctor will always be available to assess urgent problems by telephone. They will decide whether to give advice, suggest a surgery, attend a hospital or visit you at home.
We will provide information about your health. You can bring a friend or relative to the consultation if you wish. You may see your medical records, but this is at the discretion of the GP. It may be necessary to withhold information thought harmful to you. Should you require a copy of any information from your notes the practice is at liberty to charge the statutory fee.

 We will provide a chaperone  to be present during an examination with a GP or nurse if requested.

We will refer you to a consultant acceptable to you whenever it is necessary.

We will respect your confidentiality in matters relating to your health and will operate within the NHS confidentiality code of practice.

We will comply with required health and safety regulations to provide a safe surgery environment

We will deal with complaints promptly and objectively. Our aim would be to produce a positive outcome for all concerns.

What We Expect From You

Please be courteous and polite when dealing with members of the practice team.

Please inform us as soon as possible if you cannot attend an appointment. We need half an hours notice to fill your appointment slot. If you do not attend for 3 or more appointments within a 12 month period we reserve the right to remove you from our practice list.

Please arrive promptly for your appointment as late arrivals may have to reschedule or, at the doctor’s discretion, wait until there is a free slot. An appointment should be for one person only.

Please remember that an appointment should be for one person only. The doctors can usually help with one, or at the most two, problems in this time.  If you know you have many problems to discuss with the doctor, please book a double appointment. Otherwise the doctor may ask you to book another appointment.

Please don’t ask for other problems to be dealt with at the same time as a chronic disease management clinic. Make a separate appointment.

Please do not assume that a consultation will result in a prescription or referral unless the doctor considers it necessary.

Please request home visits by 10 am whenever possible. Home visits are for the truly homebound and for patients that the doctor feels are too ill to attend surgery or a hospital safely.

Please supervise your young children whilst in the waiting areas and consulting rooms. Please keep them with you and do not let them wander off.

 

What is the purpose of the Patient Participation Group

PPG Image

The purpose of the PPG is to be an independent patient-focused voice representing the views of the population and communities of Whitestone surgery. With specific reference to health and social matters that influence the strategic planning of the surgery while ensuring compliance to high quality standards. For further details of our Terms of Reference please click here.

Our approach to your healthcare

consultation

 

We will treat you with courtesy and respect your cultural, religious and moral beliefs.

We will aim to see you within 10 minutes of your appointment time. When we are running late, there is usually a good explanation.

We will aim to offer an appointment with a doctor the same day, even for routine matters. It may take longer if you wish to see a doctor of your choice. A doctor will always be available to assess urgent problems by telephone. They will decide whether to give advice, suggest a surgery, attend a hospital or visit you at home.

We will provide information about your health

 

What is Happy, Healthy & Involved

Volunteering

Whitestone Surgery, the charity Guideposts, and Warwickshire County Council are working on a project aimed at harnessing community participation in health and wellbeing. It also seeks to provide opportunities to celebrate the unique talents of every resident.The first step is to undertake a survey. This will help understand any concerns around health and wellbeing and improve access to services in this area. Please take part in this survey, so that you can influence the development of local services.

  • Click here to complete the survey (approx. 5 minutes)
  • Click here for more information on the project outcomes

Click here: to look at the Directory of Services to see which of these featured programmes may be of interest to you. 

Feel free to pass any of this information onto a local resident who you think may benefit from these initiatives. 

How can I join the Patient Participation Group

NAPP Badge

We are always encouraging new membership so if you have time and would like to join us please click here and drop us a line. Alternatively, please speak to one of the receptionists who will give you the contact details.

Last updated on 25 January 2018.

Information supplied by NHS Warwickshire North CCG