Ravensworth Surgery

01914552093 Horsely Hill Road , South Shields, NE33 3ET
http://www.ravensworthsurgery.co.uk

News:

  • Important Information regarding prescriptions
  • Record Sharing
  • Patient Participation Group

Overview

square pic - ravensworth.gif

Opening times

Reception times

Monday 08:30 - 18:00
Tuesday 08:30 - 18:00
Wednesday 08:30 - 18:00
Thursday 08:30 - 12:00
Friday 08:30 - 18:00
Saturday Closed
Sunday Closed

Appointments

Monday 08:30 - 18:00
Tuesday 08:30 - 18:00
Wednesday 08:30 - 18:00
Thursday 08:30 - 12:00
Friday 08:30 - 18:00
Saturday Closed
Sunday Closed

Last verified on 05/01/2017

Doctors

  • Dr Sreeni Vis-Nathan
  • Dr Parvathy Bowes

To read more about us and to find other staff members please view our staff page.

GPs at this practice

1 male and 1 female GPs

Other branches

This practice is part of a practice group.

If you are interested in registering with one of our other branches please find their contact information here.

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: NHS Digital

Services

Please note we are now a SCR Practice. Summary Care Record" [SCR] is an electronic summary of a patient's key clinical information which is hosted on the spine. It is accessible by healthcare staff that are providing emergency or urgent care.

Electronic Prescription Service logo

Latest news

Important Information regarding prescriptions

Please view attached regarding electronic repeat dispensing.

Associated document

Rpt Prescribing (.docx, 16.08 KB)

Last updated on 07 October 2019.

Record Sharing

Please see important information in the poster

Associated document

Record sharing (.docx, 40.94 KB)

Last updated on 04 October 2019.

Patient Participation Group

Please see our poster attached.

Associated document

PPG (.docx, 35.38 KB)

Last updated on 04 October 2019.

Family & Friends Survey September 2019

Please find the results of the September survey, with thanks to those who participated.

Associated document

F&F Sept 2019 (.docx, 136.58 KB)

Last updated on 04 October 2019.

Friends & Family May Survey

May report published. Thank you

Associated document

F&F May 2019 (.docx, 136.12 KB)

Last updated on 11 June 2019.

April 2019 friends & Family Survey

Although April only saw 2 responses, we remain grateful for the time those participants took to complete the short survey.

Please find attached the survey results and our responses.

Associated document

Friends & Family April Survey (.docx, 136.07 KB)

Last updated on 10 May 2019.

Friends & Family February 2019

Please find attached survey from February.

Thank you to participants and we actively encourage more patients' to kindly take part-your views are important to us.

Associated document

Friends & Family Survey Feb 2019.docx (.docx, 135.75 KB)

Last updated on 13 March 2019.

Appointment Call-in

We are pleased to advise the introduction of a new automated call-in system, which should be live from around mid-day on Friday 15th March. Patients will no longer need to wait until a receptionist is free to respond to a clinician's buzzer as the system will automatically alert, speak the patient name and advise which room to enter, at the same time displaying the information on a large screen.This system should also help any patient's with hearing or sight impairments to recognise when it is their turn. Many thanks.

Associated document

PATIENT Call- IN poster.docx (.docx, 119.12 KB)

Last updated on 13 March 2019.

Streamline Check-in System

We are pleased to introduce an automated, streamlined, check-in facility to enable patients to check-in for their appointments without the need to speak with a receptionist.

The screens are self evident in both surgeries and very easy to use.

Many thanks.

Associated document

Check In Poster (.docx, 31.97 KB)

Last updated on 08 March 2019.

Friends & Family Survey January 2019

Please find January survey attached, with continued thanks for participation.

Associated document

F & F January 2019 (.docx, 135.86 KB)

Last updated on 08 February 2019.

Friends & Family December 2018

Please find the results of our December 2018 Friends & Family Surveys.

Thank you to all participants.

Associated document

F&F Dec 2018 (.docx, 135.91 KB)

Last updated on 16 January 2019.

Friends & Family November 2018 Survey

Please find the results of the November survey. We thank you for taking the time to complete these.

Associated document

November 2018 F&F Survey (.docx, 136.3 KB)

Last updated on 12 December 2018.

Extended Access in Primary Care

Please view poaster attached regarding this valuable extension to access for patients

Associated document

Extended Access Poster (.pdf, 2.39 MB)

Last updated on 19 October 2018.

Friends & family September 2018

We are pleased to publish the report for surveys completed during September 2018.

Thank you to all who participated.

Associated document

F&F Sept 2018 (.docx, 136.14 KB)

Last updated on 19 October 2018.

Surgery Privacy Policy

In regard to GDPR [Data Protection Regulations], we are pleased to attach herewith a copy of the surgery Privacy Policy.

Associated document

Practice Privacy Policy (.docx, 34.13 KB)

Last updated on 19 October 2018.

Friends & Family Survey March 2018

We are again pleased to publish our survey results, this time from March 2018.

Thank you to all participants.

Associated document

F & F March 2018 (.docx, 136.1 KB)

Last updated on 19 October 2018.

Friends & family Survey August 2018

Please find attached the results of August survey.

Thank you to all who participated.

Associated document

August 2018 F&F (.docx, 136 KB)

Last updated on 05 September 2018.

Friends & Family Survey July 2018

Please find the summary of July 2018 Friends & Family survey.

Many thanks to those who completed.

Associated document

July 2018 F&F (.docx, 136.07 KB)

Last updated on 14 August 2018.

Friends & Family Survey-June 2018

Please find survey round up for the month of June.

Thank you again to everyone who participated.

Associated document

June 2018 F&F (.docx, 135.8 KB)

Last updated on 14 August 2018.

February 2018 Friends & Family

Please find February's survey results reported. A big thank you to all who submitted feedback to us. It remains very important to us.

Associated document

Friends & Family Feb 2018 (.docx, 198.45 KB)

Last updated on 13 March 2018.

Friends & Family January 2018

Once again we are pleased to publish the results of the monthly Friends & Family Survey.

Please find January 2018 report attached.

Thank you to all participants.

Associated document

January 2018 F&F (.docx, 225.26 KB)

Last updated on 07 February 2018.

Friends & Family December 2017

Please find published survey information from those received during course of December. Thank you to patient's who participated.

Associated document

F&F December 2017 (.docx, 135.9 KB)

Last updated on 05 January 2018.

Text Message Service

Please see poster re the new text messaging service being introduced to this surgery with effect from Monday 8th january 2018. Thank you.

Associated document

Mjog text service (.docx, 619.08 KB)

Last updated on 05 January 2018.

Friends and Family November 2017-second

Please find copy of F&F survey received for month of November [The Medical Centre]. Thanks again for all receipts.

Associated document

F&F November survey The Med Ce (.docx, 135.77 KB)

Last updated on 05 January 2018.

November Friends & Family

Please find copies of the surveys received for month of November. Once again our thanks to all those who have participated.

Associated document

November F&F Ravensworth (.docx, 136.07 KB)

Last updated on 05 January 2018.

Friends & Family Survey October

Please find usual survey published for responses received during course of  month of October. Thank you to all.

Associated document

October F&F (.docx, 136.04 KB)

Last updated on 05 January 2018.

GP & Pharmacy Opening over Christmas & New Year

What's open this festive season?

Ravensworth & The Medical Centre, Jarrow are closed Christmas Day, Boxing Day and New Years Day but are open as usual on all other weekdays.

To find out which other local GP practices and pharmacies are OPEN over these days please go to:

http://www.urgentoremergency.co.uk/gp-opening-times

Thank you

Last updated on 20 December 2017.

Evening and Weekend Appointments now available at GP surgeries in South Tyneside

Please remember that evening, early morning and weekend appointments with GP's and Nurses are now available through the STEPS service.

Please read our article from 8th September for more information or ask one of our receptionists.

Last updated on 20 December 2017.

Friends & Family Survey September 2017

Although we only received 8 responses during this month, all have been read and comments shared amongst the team. Attached is the report and we thank those who participated.

Last updated on 10 October 2017.

New GP Extended Hours across South Tyneside

Please find information about the extended access service [STEPS] now provided by South Tyneside Health Collaboration. During normal surgery hours, call us and if we cannot accomodate the time and day you wish to be seen, we can access STEPS and search for something suitable with another GP surgery. We will still remain your usual GP practice but you will need to give consent for the extended service clinician to view your computer record. Our staff will explain everything to you at the time of booking. The attached notice gives further advance information to help you.

Associated document

Seven day GP services across South Tyneside - practice web site info.docx (.docx, 33.61 KB)

Last updated on 08 September 2017.

Influenza Campaign 2017

Please find poster detailing our up and coming open access flu clinics.

Associated document

Flu Clinics (.docx, 69.87 KB)

Last updated on 08 September 2017.

Friends & Family Survey August 2017

Please find report from August Friends & Family Survey.

Associated document

August F&F Survey (.docx, 135.86 KB)

Last updated on 08 September 2017.

Friends & Family Survey June & July 2017

Please find June & July patient survey results attached.

we are grateful to all patients whom returned them.

Associated document

F&F June & July 2017 (.docx, 137.93 KB)

Last updated on 02 August 2017.

Friends and Family May 2017

Please find latest survey report attached.

Thank you to all participants.

Associated document

May 2017 Friends & Family (.docx, 136.21 KB)

Last updated on 02 June 2017.

CQC Visit

The surgery welcomed the Care Quality Commission inspection on 28th March 2017. Their report has just been published and we are pleased to confirm we received a "Good" in all services and activities.

The full report can be viewed on the CQC website but will be shortly available through our own surgery website:

www.ravensworthsurgery.co.uk

Last updated on 12 May 2017.

Chronic Disease Annual Reviews

Please find a poster detailing the changes to the way we are now calling in patient's for their annual chronic health reviews with nursing staff.

This change should make remembering to call the surgery for annual review easier and with the aim to capture all reviews in one session [where possible], less inconvenient for patient's.

Associated document

Annual Chronic Disease reviews (.docx, 38 KB)

Last updated on 12 May 2017.

Friends & Family

Please find our latest survey report

Associated document

Friends & Family April 2017 (.docx, 136.53 KB)

Last updated on 12 May 2017.

Friends & family Audit Report March 2017

Please find our latest survey results.

Thank you to everyone that participated.

 

Associated document

March 2017 F & F.docx (.docx, 136.76 KB)

Last updated on 13 April 2017.

Friends & Family Survey February 2017

We are pleased to publish our most recent Friends & Family Survey results.

Thank you once again for your comments and suggestions.

Associated document

(application/vnd.openxmlformats-officedocument.wordprocessingml.document, 136.17 KB)

Last updated on 15 March 2017.

Ravensworth Surgery Closure Time Change

Please be aware that with effect from [and including]Thursday 11th January 2017, Ravensworth surgery will close EVERY Thursday at 12noon.

The first and third Thursday of every month, Jarrow surgery will also close at 12noon but will re-open at 3pm, due to essential staff training and practice meetings.

We apologise in advance, should this cause any inconvenience to patients.

Last updated on 15 March 2017.

Last Chance for Influenza Vaccination

Supplies are almost exhausted but there is still opportunity to take advantage of this beneficial free vaccination. We are holding final Open Access Clinics, as follows:

Ravensworth: Tues 14th Feb 10-12noon

                       Wed 15th Feb 4-5pm

                       Fri 17th Feb 10-12noon

The Medical Centre, Jarrow: Tues 14th Feb 10-12noon

                                              Wed 15th Feb 10-12noon

                                              Thurs 16th Feb 10-12noon

                                              Fri 17th Feb 10-12noon

No appointment necessary just turn up between the times stated and give name at reception.

As stock will be used on a "first come, first served" basis, we recommend coming along early.

Thank you

 

 

Last updated on 09 February 2017.

Family & Friends Survey December 2016

The December 2016 survey results are now published-please see the attached document.

Thank you to everyone who contributed.

Associated document

Family & Friends December 2016 (.docx, 136.31 KB)

Last updated on 05 January 2017.

Surgery Closure Times for Meetings

In order to ensure all staff can attend important practice meetings the Jarrow surgery will also close at 12pm but will re-open at 3pm on the first Thursday of every month.

During this time frame, for any life threatening medical emergency patients/carers should ring 999 or for other medical emergencies/problems that cannot wait until 3pm when Jarrow re-opens, patients will need to ring the "out of hours service" on 111.

We apologise for any inconvenience caused.

Thank you.

 

Last updated on 05 January 2017.

Family & Friends Survey August 2016

Please find August survey information attached.

Last updated on 20 September 2016.

Opening Times

Please note that with effect from 1st September, the surgery will not open until 8.30am-that means neither the doors nor telephones will be open until that time.

This applies to every day, Monday to Friday, for the foreseeable future.

Thank you

Last updated on 19 August 2016.

On Line Access Services

With effect from 31.3.2016, this surgery, in accordance with NHS England guidelines and adhering to data protection and patient confidentiality, has activated on line access in respect of medical records [Data Care Record]. Patients will need to complete an on line access registration request form, detailing whether they wish to have just core information like medication and allergies or if they wish to view coded information from their actual care record. The latter will be at the GP discretion. 2 items of ID will be needed-including a photo ID [ie: passport, photo drivers licence] as well something additional with name and address on.

Parents can request access to their children's records provided that child is under 11 years of age.

Third Parties can request access with a patient's permission or with relevant other consent if a patient does not have capacity. Please call into reception to ask for further information and to complete the appropriate request form.

Last updated on 01 April 2016.

Family and Friends Audit November 2015

Once again we have been happy to receive responses and comments from patients of the practice, during the month of November.

Attached is a summary of those items received.

Associated document

Family & Friends Audit Nov 15 (.xlsx, 12.2 KB)

Last updated on 02 December 2015.

Prescription Orders from 1.1.2016

With effect from 1st January 2016, we will no longer be accepting telephone prescription orders.

Please see the attached poster, giving further information. Thank you

Associated document

Prescription Orders 1.1.16 on (.docx, 26.92 KB)

Last updated on 04 November 2015.

Family & Friends Audit October 2015

October F & F Audit results-click attchment.

Associated document

October F & F (.xlsx, 10.43 KB)

Last updated on 04 November 2015.

Family & Friends Audit September 2015

Results of audit-click attachment.

Associated document

F & F Spetember 2015 (.xlsx, 10.6 KB)

Last updated on 04 November 2015.

Family & Friends Audit August 2015

August Audit to view results-click attachment.

Associated document

F&F August.xlsx (.xlsx, 11.46 KB)

Last updated on 04 November 2015.

Family & Friends Audit July 2015

Please find latest available Family & Friends audit information.

Associated document

Family & Friends Audit-July 2015.pdf (.pdf, 177.54 KB)

Last updated on 21 August 2015.

Electronic Prescribing

With effect from 18th August 2015, this practice will be offering the electronic prescribing service. If you are prescribed repeat medication this service may be beneficial for you. After ordering your medication in the normal fashion, your repeat prescription can be sent electronically to a nominated chemist of your own choice, meaning you no longer need to call in to the surgery to pick up that paper prescription and then have to take it to the chemist to receive your medication. Once ordered it would automatically go to the chemist of your choice and they can have it prepared for you to collect direct from them..or deliver to you, if that arrangement has already been made between yourselves. There are many other benefits of this system, which include "one off" dispensing from chemists in other areas in England, which may be very helpful if you are perhaps on holiday and had forgotten to pick up your prescription before you left home. Please either approach the chemist of your choice and speak to them about this, completing a nomination form with them, or call into the surgery to discuss this service further. A patient leaflet is attached which may answer any questions you have about Electronic Prescribing.

Associated document

Electronic Prescribing Leaflet (.docx, 56.97 KB)

Last updated on 13 August 2015.

Friends and Family-May 2015

Please see the report for the May 2015 audit.

Associated document

Friends and Family May 2015.docx (.docx, 31.92 KB)

Last updated on 26 June 2015.

Family and Friends March and April 2015

As with February, patients were given opportunity to express any comments regarding our service via short, anonymous survey. The collated responses are as follows:

March

I am able to get an urgent appointment when I need to.

Very friendly staff.

Very satisfied with the practice.

Good service, sensible system and appointments usually quick.

Negatives

Always see different doctors.

Too long to wait for an appointment.

April

Good service.

Kind staff, always thinking of you.

Very friendly and willing to help with anything.

Negatives

Never see the same doctor.

I would be happier to recommend the surgery to friends if there was more consistency with the doctors.

 

 

Last updated on 12 May 2015.

Friends and Family Feedback-February 2015

Patients have had the opportunity to provide both positive and negative feedback to the surgery by means of the Friends and Family tool. Questionnaires were provided in surgery and also on the surgery website. The results of those done in February are posted in the attached document.

Associated document

Family and Friends Feb 2015 (.docx, 17.77 KB)

Last updated on 19 March 2015.

Appointment On LIne Booking

We are pleased to advise that we have recently extended our on-line service to include appointment booking.

This is in addition to the on going repeat prescription on line ordering.

If you are not registered for the on line services, please visit reception, taking 2 items of identity ie: picture drivers licence/passport etc.

Thank you.

Last updated on 23 April 2014.

Key facts

Registered patients

5754patients

Weekday evening and weekend appointments offered here or nearby

YESContact practice for appointment availability

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
View a guide by the Royal College of GPs

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

Find nearby Branches

Last updated on 07 October 2019.

Information supplied by NHS South Tyneside CCG