The Moorings Medical Practice

02034177565 2A Valley Road , Kenley, Surrey, CR8 5DG

3.5 out of 5 stars

Based on 4 ratings for this GP surgery


  • Christmas and New Year opening times
  • CQC
  • Traffic


Welcome to the practice. We are a small friendly practice, with 3 doctors and 2 nurses, serving more than 6000 patients. Please visit our website for more information about us

Opening times

Reception times

Monday 08:00 - 18:30
Tuesday 08:00 - 18:30
Wednesday 08:00 - 18:30
Thursday 08:00 - 18:30
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed


Monday 08:30 - 13:0014:00 - 18:30
Tuesday 08:30 - 13:0013:30 - 18:30
Wednesday 08:30 - 13:0014:00 - 19:30
Thursday 08:30 - 13:0014:00 - 19:30
Friday 08:30 - 13:0014:00 - 18:30
Saturday Closed
Sunday Closed

Last verified on 06/12/2013


  • Dr Fiona M Collins
  • Dr Alanna R Keating
  • Dr Farhhan Sami

To read more about us and to find other staff members please view our staff page.

GPs at this practice

1 male and 2 female GPs

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: NHS Digital

Latest news

Christmas and New Year opening times

Surgery opening times will be as normal in the week leading up to Christmas.

Sat 24th December CLOSED

Sunday 25th December   CLOSED

Monday 26th December CLOSED

Tuesday 27th December CLOSED

Wednesday 28th December  8.00 - 18.30

(extended hours 'til 19.30)

Thursday 29th December 8.00 - 18.30

(extended hours 'til 19.30)

Friday 30th December 8.00 - 18.30

Saturday 31st December CLOSED

Sunday 1st January  CLOSED

Monday 2nd January CLOSED

Normal hours thereafter


If you need urgent medical care or advice, please ring 111 when the surgery is closed. 

You can also find health advice on this web site, NHS Choices or by downloading the Health Help Now app to your smartphone.

Please check that you have sufficient medication to cover the holiday period.

We wish you all a Happy (and healthy!) Christmas and New Year 

Last updated on 19 December 2016.


The practice will be inspected by the Care Quality Commission on Tuesday 20th December 2016.

If you wish to comment on the practice, comment cards are available in the surgery. These are confidential and will only be seen by the inspection team. Alternatively, please come to the surgery on the day to meet the inspectors, as they would be delighted to see you in person.

You can find out more details about CQC at

Last updated on 06 December 2016.


As some of you will already have discovered, there are road works in Hayes Lane. This means that there is no vehicle access from Godstone Road over the railway bridge. Coming the other way, there are temporary traffic lights. Please factor this in when planning your visit to the surgery, as it is causing some delay.

It is apparently going on for the next 6 weeks, so it should be finished by early September.

Last updated on 26 July 2016.


After a bit of a gap, we're pleased to publish our latest newsletter.

Thank you for taking the trouble to read it. Please let Dr Collins know if you have any comments or questions.

Associated document

The Moorings Newsletter June 2016 - final draft.doc (.doc, 54.5 KB)

Last updated on 29 June 2016.

Christmas and New Year Opening Times

Our opening times over Christmas are as follows:

Christmas Eve (Thursday 24th December)

8.00 am to 6.30 pm

Christmas Day


Saturday 26th and Sunday 27th December


Monday 28th December 



New Years Eve (Thursday 31st December)

8.00 am to 6.30 pm

New Years Day


All other opening times are as usual. 

When the surgery is closed and you need medical attention, please call 111 


May we remind you to check that you have enough of your regular medication to take you through the holiday period. We can do your prescription a little earlier than normal if neccessary. 

It is not too late to get your flu jab if you are eligible. Please contact the surgery to make an appointment. 

Finally, we wish you a very Merry Christmas and a Happy (and healthy) New Year!

Last updated on 05 December 2015.

Repeat Prescriptions

We are having to change the system for ordering repeat prescriptions on line.

Previously, patients were able to click on a link on our web site, which took them through to an on line order form. Unfortunately this does not meet data protection requirements, so this service has to be discontinued. 

In future, the only way to order on line will be using the Vision On Line system, for which patients have to register with the surgery. This also allows on line booking of some appointments and will soon allow patients to view some information from their medical records.

We understand this this service can be less easy to use than the old one, particularly if your permitted repeats have all been supplied, or if you haven't had an item for some time, or if your medicines have not yet been added to your repeat list. 

There is a text box in which you can write anything that isn't on your regular list, but in some circumstances this option is not available, resulting in the patient not being able to use the system.

The service is provided by our computer system suppliers (Vision) and we cannot change the way it works, although we have fed back some of the irritations that are apparent for users of the service, and we hope this result in changes. We apologise if this causes inconvenience for some patients, as this was certainly not our wish, and we will let you know when things improve. 

Last updated on 21 June 2015.

Care Quality Commission

Our inspection on 7th October has been postponed by the inspection team. We don't yet have another date, but we will let you know when we do.

Thank you to everyone who has taken the trouble to complete a comment card. I will be sealing the box next Tuesday (the original date of our inspection) and will let the inspectors have the cards when they visit.

Last updated on 02 October 2014.

Flu immunisations

I know that we have been enjoying some lovely warm autumn weather, but the flu jabs have arrived, so we know that winter is coming!

We start our clinics on 1st October, so if you are over 65 please make an appointment. Flu jabs are also given to patients with long term conditions such as heart disease, kidney disease, lung disease or diabetes. If you're not sure if you are eligible, please speak to one of our nurses or GPs.

We are also giving a pneumonia immunisation to anyone over 65 who has not yet had it. This is usually only needed once, rather than every year. Some patients are also eligible for a shingles immunisation. These are patients aged 70, 78 and 79 years. Unfortunately we cannot given it to anyone not in these specific age groups.

Children aged 2,3 and 4 will also be offered flu immunisation using a vaccine that is given nasally rather than by injection. We haven't yet received supplies of this vaccine, so we haven't yet organised the clinics. Children aged 2 - 17 years old with chronic illnesses who need a flu immunisation will also be offered the nasal vaccine. Children under 2 will be given the vaccine as an injection.

If you are housebound, we can arrange to give your flu jab at home.


Last updated on 27 September 2014.

Care Quality Commission

The Care Quality Commission (CQC) inspects all practices to ensure they meet a number of essential standards.

We are being inspected on Tuesday 7th October 2014

The inspectors would like to hear what our patients think about our services. There are comment cards in reception so please come in and complete one. All comments are confidential, to be seen by the inspection team, not the practice.

You can find out more about the CQC at

Last updated on 27 September 2014.

Patient Participation Group

The next meeting of the Patient Participation Group (PPG) is on Tuesday 7th October at 7pm, at the surgery.

All patients are very welcome to attend - we would love to see more of you getting involved, so please come and join us.

The PPG is independent of the practice and was established to provide an overview of the services and facilities at the practice. You can contact the PPG at

Please note that this e-mail address is only for PPG matters, and not for anything clinical.

Last updated on 26 September 2014.


We have recently written a newsletter for our patients. You can obtain a copy at the surgery, or download it here.

Please let Dr Collins know if you have any comments or questions, or if there is anything you would like to see included in future editions of the newsletter.

Associated document

The Moorings Newsletter June 2014.doc (.doc, 272 KB)

Last updated on 24 July 2014.

Online services

Patients have been able to order prescriptions on line for some time but we are delighted to report that you can now also book some doctor appointments on line.

In order to take advantage of this, you must first register with the practice. You need to complete a registration form, which can be downloaded here, and return it to the practice in person, with photo ID. You will then be given a unique log in code to complete the registration process. Having registered, our eventual aim is to allow you to view your own medical records, although this facility is not yet available. For this reason, every patient must be individually registered, as each patient will have a unique log in to ensure that the log in is associated with the correct patient's records.

At the moment, we are offering only a limited number of slots online. This is because most patients are not yet registered so we feel that it would be unfair to those patients to offer large numbers of appointments online, as this would restrict the choice of patients booking in the normal way. We will review this as more patients register.

We have not yet put nurse appointments online. This is because the nurses offer a wide range of procedures, some of which need only a 5 minute slot and others need 20 minutes. We rely on our reception team to know how much time to book, and it is difficult to know how to achieve this when patients book their own appointments directly. Again, we will keep this under review.

We welcome any feedback on how the system is working.

Associated document

(application/msword, 801 KB)

Last updated on 18 May 2014.

The Moorings PPG

The Patient Participation Group (PPG) recently held their annual general meeting. Attached is a copy of their report.

We would love to hear from any patients who would like to be involved in the PPG. We are keen to look at new ways of involving patients in the practice, and we need your ideas.

There is a meeting on Tuesday 1st April at 7pm at the surgery.

You can contact the PPG directly via e-mail. The address is

This is only to be used for contacting the PPG, and not for anything to do with your medical care.

Associated document

PPG report.doc (.doc, 109.5 KB)

Last updated on 13 February 2014.

Flooding in Kenley

At present, the surgery remains open as normal. The closure of the Godstone Road has caused problems for everyone in Kenley, including us, but we are enormously grateful to the council and the emergency services for all their hard work and efforts to contain the situation.

If you are unable to get to the surgery, we are always happy to speak to patients on the telephone to offer advice. If you are on regular medication, please ensure that you have adequate supplies. We can fax prescriptions to local chemists, or send them electronically, if you are unable to collect in person.

Those of you with long memories will remember that we have been flooded before. In the event that we are flooded again, we are putting plans in place to see patients at other surgeries in the area.

Last updated on 12 February 2014.

Electronic Prescribing

This week we have started using the electronic prescribing system. This enables us to send prescriptions electronically directly to the pharmacy of your choice. Most pharmacies are now able to offer this service.

Patients who want to use this process need to register at their usual pharmacy. This could be a local chemist, but you could also register with a chemist near to your work, if this is more convenient for your regular prescriptions.

Please note that we can still print out your prescription if you prefer.

Please speak to any of the staff if you have any questions about this.

Last updated on 06 December 2013.

Come and meet the Patient Participation Group

On Wednesday 4th December, from 2 to 4 pm, the Patient Participation Group (PPG) are holding an event at the surgery. Please come along to meet members of the PPG committee and find out how you can be involved. Everyone is welcome and refreshments will be provided.

Last updated on 12 November 2013.

Understanding Diabetes

We had a great turnout for the PPG's September meeting about diabetes. Thank you to the PPG for organising it and to Dr Haq, who gave an interesting talk on diabetes. Thankfully, he was able to give the talk despite a failure of the IT! I'm sure it was helpful to everyone who attended and we look forward to welcoming even more patients at the next meeting in December.

Last updated on 02 October 2013.

The World's Biggest Coffee Morning

Thank you to everyone who helped make our coffee morning a success. We have been able to send the amazing sum of £179 to Macmillan Cancer Support.

Last updated on 02 October 2013.

The World's Biggest Coffee Morning

On Friday 27th September, we are holding a coffee morning in the waiting room in aid of Macmillan Cancer Support. Please come along and join us for coffee and cake, to help us to raise money for this good cause.

Last updated on 20 September 2013.

Prescription requests

The link for requesting prescriptions has changed slightly and is now

At the moment, the old link is still working but this will not continue indefinitely, so please try to use the new address.

Please do not send requests to The Moorings PPG e-mail address,  This should only be used for communication with the patient participation group. It is not monitored by the practice and does not have the required level of security for the exchange of clinical information. We are very grateful to the secretary of the PPG for letting us know that this was happening.

Last updated on 20 September 2013.

Understanding Diabetes

The Moorings Patient Participation Group has arranged a meeting regarding diabetes. It is to be held on Wednesday 25th September at 7 pm in the Frank Tusker room at Kenley Memorial Hall. It will include information about risk factors, prevention and treatment. Everyone is welcome, so please come along and support the group, and learn about this increasingly common condition.


Last updated on 20 September 2013.

Flu immunisation

The flu jabs have arrived, so winter is on the way! We are now booking our flu clinics, starting in early October. Flu jabs are available to anyone over 65, as well as patients with a range of chronic diseases, such as asthma and heart disease. Please speak to one of the staff if you are unsure whether you are eligible. Don't forget that pregnant women should also have a flu jab, as well as a whooping cough immunisation.

We are also offering shingles immunisation to some patients. However, it can only be given to patients who are either 70 or 79 years old on 1st September, with no exceptions.

Last updated on 20 September 2013.

Opening hours

From 2nd April we will be opening for longer, from 8.00 am to 6.30 pm.

You will be able to make appointments, order or collect prescriptions and pick up letters or results throughout the day.

As before, the GPs will take calls between 12 noon and 1 pm. The phones will not now divert to the emergency number at 1 pm, but we will apply the 1 pm cut off fairly strictly. This is to ensure that we are able to complete other work before we do any home visits.

If you have an appointment on a Wednesday or Thursday during our extended hours, you will need to ring the buzzer to obtain entry. The full range of counter services is not available at this time.

Last updated on 19 September 2013.

Patient Participation Group

The annual general meeting of the Patient Participation Group will be held at the practice on Wednesday 7th February 2013 at 7 pm. Everyone is welcome to attend.

The agenda will include a report on the achievements of the PPG as well as a report from Dr Collins on changes in the NHS and developments in the practice.

Last updated on 19 September 2013.

Patient Participation Group

We have recently established a Patient Participation Group (PPG).

As a patient of the practice, you are automatically a member of the PPG. The PPG aims to

  • Establish a two way communication between the doctors, practice staff and patients
  • Be fully briefed about NHS and practice policies, and the delivery of services
  • Publish a newsletter
  • Make comments and suggestions about the service provided by the practice.

If you would like to know more, there is a notice board in the surgery. If you would like to be e-mailed with details of any PPG activities, please let the practice manager, Sue Simpson, have your e-mail address

Last updated on 19 September 2013.

Practice Newsletter November 2012

This is our latest newsletter, which we hope you will find interesting. Feedback is always welcome

Associated document

Newsletter Nov 2012.doc (.doc, 46 KB)

Last updated on 19 September 2013.

Patient Participation Group

Apologies for the date error in the previous entry. The PPG AGM is on Wednesday 6th February at 7pm, at the surgery. Hope to see you there.

Last updated on 19 September 2013.

PPG meeting

Thank you to everyone who attended the Patient Participation Group meeting on Wednesday evening. It was lovely to see it so well attended and we are very grateful to the PPG for organising it.

We heard from Vijay Ghedia about the role of the community pharmacist, and from Vicki Williams, a pharmacist  from Croydon CCG, about how to use medicines effectively.

It was amazing to hear how much is spent on medicines every year in Croydon and shocking to find out how much is wasted. We are happy therefore to support the upcoming campaign to reduce medicines waste.

Please only order the medicines that you need. Also let us or the pharmacist know if you are having any problems with your medicines so we can help you to get the best from them.

Last updated on 19 September 2013.

Ordering prescriptions on line

We've been having a few technical issues with our on-line ordering but we think these have now been resolved, and you can again order prescriptions via this address:

We are sorry for any inconvenience caused over the past few days, when requests have not been getting through.

Last updated on 19 September 2013.

Phone numbers

We now have a geographical telephone number for patients to use, 020 3417 7565.

The old number will remain in use as an alternative for the time being.

The phones get very busy between 12 noon and 1 pm and we would therefore suggest that if you are below 3rd or 4th place in the queue, you hang up and call again, to avoid a long wait. We are always happy to talk to patients on the phone, but if you feel that a detailed discussion is needed, it might be better to make a surgery appointment. This helps other patients, as it means that we can speak to more people in the time that is available.

Last updated on 12 September 2013.

Surgery improvements

To go with our new phone number, we have a brand new phone system. Please bear with us while we learn how to use it!

You may have noticed that we have been making some improvements to the surgery. We have upgraded the consulting rooms with new cupboards, couches and desks, and made some changes in the reception area, using the space generated by archiving the records.  We will also shortly have a check in touch screen to relieve the queue at the front desk.

Dr Keating has been doing an extra surgery on Tuesday afternoon and this has improved the availability of appointments. We plan to increase the extra surgeries to at least two per week after April.

Last updated on 12 September 2013.

Practice Newsletter June 2013

This is our latest practice newsletter.

Any comments are welcome. Please let Dr Collins know if there is anything you would like to see included in the next newsletter.

Associated document

Newsletter June 2013.doc (.doc, 110.5 KB)

Last updated on 12 September 2013.

Patient Participation Group

There is a meeting of the Patient Participation Group on Wednesday 19th June at 7pm, at Kenley Memorial Hall, at which we will hear all about what is happening at Purley Hospital. I'm sure it will be an interesting meeting so please come along.

Last updated on 12 September 2013.

Whooping cough

There has been an increase in the incidence of whooping cough in very young babies, before they have had their first immunisations. At this age, it can be a very serious illness so we are currently advising a whooping cough jab for women who are over 28 weeks pregnant, and post-natal women up to 8 weeks after delivery, to help protect babies. Please make an appointment with the nurse.

Last updated on 06 November 2012.

Flu jabs

Please make an appointment for a flu jab if you are over 65 years old or you have a chronic illness such as diabetes, heart disease, asthma or COPD, or kidney disease. We also recommend a flu jab for pregnant women

Last updated on 06 November 2012.

Key facts

Registered patients


Weekday evening and weekend appointments offered here or nearby

YESContact practice for appointment availability

Friends and Family Test score: General Practice

90%Patients recommend this practice. 49 responses.

More on how we perform

We are currently accepting new patients

Please register during reception hours

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Latest reviews of this gp practice

An excellent surgery

The staff are extremely helpful, polite and friendly. I can't believe one reviewer said they were rude and condescending! The reverse is...

20 April 2018

Wonderful GP surgery

The reception staff are kind and helpful, aways ready to advice. I can always get an appointment. They treat me with respect and kindness...

5 February 2018

Dr. is great - reception staff are terrible

The GP has been my Dr for over 20 years, and cannot fault her treatment. However, the Receptionists are terrible. They are rude, unhel...

30 January 2018

Request for a phone consultation, a follow up.

Called on a Tuesday, around 1.30 pm. It was a request to have a phone consultation,as a follow up, my husband food poisoning and the slow...

21 November 2017

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

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Last updated on 19 December 2016.

Information supplied by NHS Croydon CCG