Shanklin House Surgery

01212501590 190 Aston Lane, Handsworth , Birmingham, West Midlands, B20 3HE
Website address not added

2 out of 5 stars

Based on 28 ratings for this GP surgery

News:

  • Christmas Holiday Opening
  • CQC inspection

Overview

Welcome to Shanklin House Surgery (Branch Surgery of Laurie Pike Health Centre since November 2017)

New computer system-update 15 December 2018

Over the past month all of our local Practices have migrated to a new clinical computer system called SystmOne.

This has been a major change for your Practice team and we would ask for your help, support and understanding over the next few weeks.

We will all be moving at a slightly slower pace to ensure we continue to offer a safe service as we work with the new system and transfer all of the letters and important information we had to manually process during the migration period. 

At this time, we would ask that you work with our staff as they get used to a better clinical computer system with greater functionality.

Online Access

We are sorry if you have experienced any delays or problems accessing online services whilst we have been changing our system.

I always used to have online access to book appointments and request repeat prescriptions. What do I need to do to carry on doing this?

If you had access to the Patient Access system and you wish to continue using online services please call into the surgery in person for your log in details for ‘systmonline’. 

I have already requested log in details by email, when will I receive them?

We are working through all of the requests received by email as quickly as possible.  This involves us manually creating new log in details for patients who previously had a Patient Access account. 

If you need access to the new system urgently and have not yet received your log in details please ask at the reception desk for this to be done while you are there.

I would like online access but have not used it before. How do I register?

To register for online access for the first time, please visit your surgery and our Patient Services Assistants will be pleased to help you. Please bring photo ID (passport or driving license) and proof of your address.

Thank you once again for your patience.

 

Opening times

Reception times

Monday 08:00 - 19:30
Tuesday 08:00 - 12:30
Wednesday 08:00 - 18:30
Thursday 08:00 - 12:30
Friday 08:00 - 12:30
Saturday Closed
Sunday Closed

Appointments

Monday 08:00 - 19:30
Tuesday 08:00 - 12:30
Wednesday 08:00 - 18:30
Thursday 08:00 - 12:30
Friday 08:00 - 12:30
Saturday Closed
Sunday Closed

Evenings/weekends

You can now see a GP or other healthcare professional during:

Appointments may be available before 6.30pm in some areas.

To book an appointment, talk to your GP practice or visit their website. You may be able to get an appointment on the same day if required.

Depending on your area, you may be offered an appointment at one of these locations:

Christmas and New Year Opening

On the following days we are offering pre-bookable GP appointments between 9:15am and 11:15am based at Enki Medical Practice, Terrace Road, Handsworth, B19 1BP.

  • Tuesday 25th December 2018
  • Wednesday 26th December 2018
  • Tuesday 1st January 2019

Please book at reception.

Out of hours

Outside normal surgery hours you can still phone the surgery, but you will be directed to our main surgery Laurie Pike Health Centre or an out-of-hours service. The out-of-hours period is from 6.30pm to 8.00am on weekdays and all day at weekends and on bank holidays.

If it is not an immediate emergency then call NHS Direct on 111.

NHS England has responsibility for out-of-hours services

Last verified on 21/12/2018

Doctors

  • Dr Katie Newbold
  • Dr Henry Wootton

To read more about us and to find other staff members please view our staff page.

GPs at this practice

1 male and 1 female GPs

Other branches

This practice is part of a practice group.

If you are interested in registering with one of our other branches please find their contact information here.

Online facilities

  • Online appointment booking: Data not available Online appointment booking
  • Order or view repeat prescriptions online: Data not available Order or view repeat prescriptions online

This GP does not currently offer online services. Find out more about accessing online services.

Data source: NHS Digital

FAQ

Quality and Outcomes Framework (QOF) maximum or near maximum score for last 9 years.

Latest news

Christmas Holiday Opening

On the following days we are offering pre-bookable GP appointments between 9:15am and 11:15am based at Enki Medical Practice, Terrace Road, Handsworth, B19 1BP.

  • Tuesday 25th December 2018
  • Wednesday 26th December 2018
  • Tuesday 1st January 2019

Please book at reception.

 

Last updated on 21 December 2018.

CQC inspection

CQC inspection report can be found at

www.cqc.org.uk/directory/1-542434546

 

Last updated on 01 October 2014.

Key facts

Weekday evening and weekend appointments offered here or nearby

YESContact practice for appointment availability

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
View a guide by the Royal College of GPs

Latest reviews of this gp practice

I can see why

I now know why this GP practice have such poor reviews. It is absolutely horrible. I simply need to get some questions answered before I ...

3 January 2019

Attempting to obtain a repeat prescription

Realising the time of year (23.12.18) to order a repeat prescription, I was aware that it may not happen too quickly. However, after Chri...

2 January 2019

NOT OPPOSED TO CHANGE, BUT....

On Nov 28 a note from my oncologist was hand delivered by me to the doc surgery. The note contained prescription instructions which the G...

3 December 2018

Hit rockbottom

This surgery has hit an all time low. After being taken over by Modality I thought it may improve but it has gone backwards. Repeat pre...

3 December 2018

Appalling

Called for an appointment and the phone rang out for over an hour!!? What is the pint of having a doctor surgery that you cannot make an ...

27 November 2018

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

Find nearby Branches

Last updated on 21 December 2018.

Information supplied by NHS Sandwell And West Birmingham CCG