Victoria Park Medical Centre

01278437100 Victoria Park Drive , Bridgwater, Somerset, TA6 7AS
http://www.vpmc.co.uk

2 out of 5 stars

Based on 16 ratings for this GP surgery

News:

  • GDPR
  • GDPR
  • GDPR

Overview

Opening times

Reception times

Monday 08:00 - 18:30
Tuesday 08:00 - 18:30
Wednesday 08:00 - 18:30
Thursday 08:00 - 18:30
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed

Surgery times

Monday 08:30 - 12:0015:00 - 19:30
Tuesday 08:30 - 12:0015:00 - 18:30
Wednesday 08:30 - 12:0015:00 - 18:30
Thursday 08:30 - 12:0015:00 - 18:30
Friday 08:30 - 12:0015:00 - 18:30
Saturday Closed
Sunday Closed

Out of hours

0845 408 8000

Last verified on 18/05/2016

Doctors

  • Dr Robson Stephen
  • Dr Valerie Sprague
  • Dr Catherine Jayne Lewis

To read more about us and to find other staff members please view our staff page.

GPs at this practice

1 male and 2 female GPs

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: NHS Digital

Latest news

GDPR

Please see attached privacy notice

Last updated on 02 May 2018.

GDPR

GDPR Privacy poster for patients

Associated document

Practice-poster-GDPR.docx (.docx, 22.23 KB)

Last updated on 23 May 2018.

GDPR

Privacy Notice 4 National Screening

Associated document

Privacy-notice-4 National Screening (BMA).docx (.docx, 33.24 KB)

Last updated on 23 May 2018.

GDPR

Privacy Notice 3 Legal requirements

Associated document

Privacy-notice-3 Legal requirements to share data (BMA).docx (.docx, 29.96 KB)

Last updated on 23 May 2018.

GDPR

Privacy Notice 2 Medical research

Associated document

Privacy-notice-2 Medical Research (BMA).docx (.docx, 29.16 KB)

Last updated on 23 May 2018.

GDPR

Privacy Notice 1 Provision of Direct Patient Care

Associated document

Privacy-notice-1 Provision of direct patient care (BMA).docx (.docx, 31.84 KB)

Last updated on 23 May 2018.

Improved Access

Improved Access is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Mon-Fri and on Saturday mornings) at other practices across the local area.Practices working together to deliver extended access to appointments are listed on the attached poster.

Appointment types will vary, some being face to face and some on the 'phone and there will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor, but could also be with another healthcare professional such as a primary care practitioner or a nurse. We are keen to balance the imprtance of continuity of care with convenient access for patients whilst ensuring that the service is safe.

To book an evening or weekend appointment please contact the practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us, we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and over all the relevant information (and consent) that we need to before we book an appointment for you. Further information is included on the attached poster.

Associated document

Improved Access Poster (.pptx, 1.68 MB)

Last updated on 20 December 2017.

Patient online access

Dear Patients

You can now access more services online at the practice. This includes:-

  • making / cancelling appointments
  • ordering prescriptions
  • looking up blood test results
  • amending demographic data

Pplease refer to the attached leaflet for more information or contact us at the surgery on 01278 437100.

Associated document

Online Access Leaflet (.docx, 94.95 KB)

Last updated on 07 September 2016.

Fair Processing Leaflet

Please find attached leaflet explaining how patient information is processed and shared.

Associated document

Fair Processing leaflet (.docx, 18.34 KB)

Last updated on 07 July 2016.

Complaints Handling

We understand that there may be times when we do not meet your expectations as a patient. We are keen to listen to patient feedback so please do contact the Practice Manager at any time to discuss any concerns you may have.

If you do feel that you wish to make a complaint, please refer to the attached leaflet which will outline how to do this.

Last updated on 26 May 2016.

Accessible Information Standard

The Accessible Information Standard is a new ‘information standard’ for implementation by all organisations that provide NHS or adult social care.  The Standard aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter.   The Standard requires organisations that provide NHS or adult social care to:

 

  1. Ask people if they have any information or communication needs, and find out how to meet their needs.
  2. Record those needs clearly and in a set way.
  3. Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs.
  4. Share people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
  5. Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.

 

Although not exhaustive, the standard is likely to apply to people who are blind and/or deaf, those who have some hearing or visual loss, and people with learning disabilities.

 

Full compliance with the Standard is a legal duty and required by 31 July 2016.

 

Successful implementation of the Standard aims to lead to improved outcomes and experiences, and the provision of safer and more personalised care and services to those individuals who come within the Standard’s scope.

 

At practice level we will be making sure that we amend our commonly used forms to ask patients if they have any special communication needs. We will then record any on the patient’s medical record so that anyone seeing the patient is aware that the patient may need assistance with communication.  We will make sure that all our forms are available in larger print for patients.

IF YOU DO HAVE ANY SPECIAL COMMUNICATION NEEDS PLEASE MAKE SURE THAT YOU LET US KNOW SO THAT WE CAN HELP.

Last updated on 18 May 2016.

Key facts

Registered patients

4763patients

Weekday evening and weekend appointments offered here or nearby

YESContact practice for appointment availability

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
View a guide by the Royal College of GPs

Latest reviews of this gp practice

Poor admin team and Drs

The surgery is ran very badly, poor systems and very below average staff in terms of their abilities to perform tasks.

7 September 2018

New to area and wouldn't see me

We have recently moved from Portsmouth, to Bridgwater and haven't had a chance to register with a doctor. I am a care assistant at a loc...

5 September 2018

Appointment Information

Trying to get an appointment is difficult enough without having different information given to you by staff. Told at the end of August t...

4 September 2018

awful awful awful

The place is a shambles, I have been a patient for 2 years and have never seen the same Doctor twice as they do not have a permanent ...

16 July 2018

local NHS health check

I had my health check this morning and was astounded to find that smoking an electronic cigarette{containing nicotine} is considered to b...

3 May 2018

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

Find nearby Branches

Last updated on 23 May 2018.

Information supplied by NHS Somerset CCG