Victoria Park Medical Centre

01278437100 Victoria Park Drive , Bridgwater, Somerset, TA6 7AS
http://www.vpmc.co.uk

2.5 out of 5 stars

Based on 19 ratings for this GP surgery

News:

  • TELEPHONE SYSTEM UPGRADE
  • Patient online access
  • Fair Processing Leaflet

Overview

Opening times

Reception times

Monday 08:00 - 18:30
Tuesday 08:00 - 18:30
Wednesday 08:00 - 18:30
Thursday 08:00 - 18:30
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed

Surgery times

Monday 08:30 - 12:0015:00 - 19:30
Tuesday 08:30 - 12:0015:00 - 18:30
Wednesday 08:30 - 12:0015:00 - 18:30
Thursday 08:30 - 12:0015:00 - 18:30
Friday 08:30 - 12:0015:00 - 18:30
Saturday Closed
Sunday Closed

Out of hours

0845 408 8000

Last verified on 18/05/2016

Doctors

  • Dr Robson Stephen
  • Dr Valerie Sprague
  • Dr Catherine Jayne Lewis

To read more about us and to find other staff members please view our staff page.

GPs at this practice

1 male and 2 female GPs

Online facilities

  • Online appointment booking: Data not available Online appointment booking
  • Order or view repeat prescriptions online: Data not available Order or view repeat prescriptions online

This GP does not currently offer online services. Find out more about accessing online services.

Data source: NHS Digital

Latest news

TELEPHONE SYSTEM UPGRADE

Dear Patient

We are upgrading our 'phone system on Thursday 22nd and Friday 23rd September. We hope that this will go as smoothly as possible however, there is a possibility that this may cause some disruption to the service so please bear with us on these two days.

Thank you for your understanding.

Last updated on 13 September 2016.

Patient online access

Dear Patients

You can now access more services online at the practice. This includes:-

  • making / cancelling appointments
  • ordering prescriptions
  • looking up blood test results
  • amending demographic data

Pplease refer to the attached leaflet for more information or contact us at the surgery on 01278 437100.

Associated document

Online Access Leaflet (.docx, 94.95 KB)

Last updated on 07 September 2016.

Fair Processing Leaflet

Please find attached leaflet explaining how patient information is processed and shared.

Associated document

Fair Processing leaflet (.docx, 18.34 KB)

Last updated on 07 July 2016.

Fair Processing Notice

Please find attached notice explaining how patient information is processed and shared.

Associated document

VPMC Fair Processing Notice (.docx, 17.49 KB)

Last updated on 07 July 2016.

Complaints Handling

We understand that there may be times when we do not meet your expectations as a patient. We are keen to listen to patient feedback so please do contact the Practice Manager at any time to discuss any concerns you may have.

If you do feel that you wish to make a complaint, please refer to the attached leaflet which will outline how to do this.

Last updated on 26 May 2016.

Accessible Information Standard

The Accessible Information Standard is a new ‘information standard’ for implementation by all organisations that provide NHS or adult social care.  The Standard aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter.   The Standard requires organisations that provide NHS or adult social care to:

 

  1. Ask people if they have any information or communication needs, and find out how to meet their needs.
  2. Record those needs clearly and in a set way.
  3. Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs.
  4. Share people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
  5. Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.

 

Although not exhaustive, the standard is likely to apply to people who are blind and/or deaf, those who have some hearing or visual loss, and people with learning disabilities.

 

Full compliance with the Standard is a legal duty and required by 31 July 2016.

 

Successful implementation of the Standard aims to lead to improved outcomes and experiences, and the provision of safer and more personalised care and services to those individuals who come within the Standard’s scope.

 

At practice level we will be making sure that we amend our commonly used forms to ask patients if they have any special communication needs. We will then record any on the patient’s medical record so that anyone seeing the patient is aware that the patient may need assistance with communication.  We will make sure that all our forms are available in larger print for patients.

IF YOU DO HAVE ANY SPECIAL COMMUNICATION NEEDS PLEASE MAKE SURE THAT YOU LET US KNOW SO THAT WE CAN HELP.

Last updated on 18 May 2016.

Key facts

Registered patients

4674patients

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
View a guide by the Royal College of GPs

Latest reviews of this gp practice

The medical equivalent of Fawlty Towers

I had an appointment to see the nurse at this surgery at 0850hrs which I had been told to do by my doctor. I dutifully attended on time ...

16 October 2017

Would not be here if it was not for the great professionals

I called the medical centre at the lowest part of my life, 5pm -5.30pm. From that phone call they have taken care of me throughout. They ...

3 August 2017

Awful doctors and staff

Beyond Awful. Time to find a new surgery I write this as I decide to look for a new surgery after 4 years registered here. Good - Physic...

15 June 2017

USELESS

Never shown respect and spoke to like you are stupid. Had issue after issue. They put address in wrong and had to bring them proof that t...

15 June 2017

Traveller unfriendly

I went to this surgery to see a doctor. Any doctor. The person on reception said I have to register first. I was not offered a visitor co...

10 May 2017

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

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Last updated on 13 September 2016.

Information supplied by NHS Somerset CCG