South Ashford Medics

01233622474 St Stephens Health Centre, St Stephens Walk , Ashford, Kent, TN23 5AQ
http://www.southashfordmedics.co.uk

2.5 out of 5 stars

Based on 39 ratings for this GP surgery

News:

  • SAMs news update

Overview

St Stephens Front

South Ashford Medics is a 3 GP partnership and we are situated within St Stephens Health Centre.

We have modern facilities which are very accessible and the practice was rated Good by the CQC.

All of SAMs clinicians and staff are committed to further improving the clinical service provision, patient clinical outcomes & experience and satisfaction of our patients.

We aim to do this by ensuring we provide a safe, effective, caring, responsive and well led quality service to our patients.

Please visit our website www.southashfordmedics.co.uk

Opening times

Reception times

Monday 08:00 - 18:30
Tuesday 08:00 - 20:30
Wednesday 08:00 - 18:30
Thursday 08:00 - 20:30
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed

Surgery times

Monday 08:00 - 18:30
Tuesday 08:00 - 20:30
Wednesday 08:00 - 18:30
Thursday 08:00 - 20:30
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed

Out of hours

The practice is open for GP pre-bookable appointments for extended hours on Tuesday and Thursday evenings.  Please check with reception for these appointment only times.

Out of hours emergency service:  Please call the NHS 111 Service on 111 or for EMERGENCIES only call 999.

Last verified on 07/11/2017

Additional information

The practice is normally closed on the second Wednesday afternoon of each month from 1300 hours, opening at 0800 hours the next day. This is for GP and staff training.

Doctors

  • Dr Obiora Okoye
  • Dr Borhan Borhanzahi
  • Dr Malar Gunaganti
  • Dr Anthony Addindu Onuchukwu
  • Dr Banin Gul-Ahmed

To read more about us and to find other staff members please view our staff page.

GPs at this practice

3 male and 2 female GPs

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: NHS Digital

Latest news

SAMs reception area

SAMs news update

In response to patient feedback, SAMs has had a new telephone system installed and we have a minimum of 2 persons answering telephone calls in the rear reception. This is speeding up call answering and allowing for sensitive enquiries to be dealt with in private. The staff on the front desk now deal wih all face-to-face encounters with our patients.

SAMs is also now operating the iPlato text service to remind patients about their appointments and asking for feedback on the Friends & Family Test. This has seen the number of patients who Did Not Attend drop significantly thereby ensuring no wasting of clinicians time plus those patients requiring a face-to-face apppintment get one as opposed to them being wasted.

Please do keep providing feedback as SAMs is striving to improve our patient satisfaction ratings!

SAMs has recently invested in an electronic patient booking in system to reduce the need to wait to book in for appointments at the staffed reception desk. A personalised message or survey around the individual patient's clinical needs can be displayed.

SAMs has replaced its old dot-matrix patient notification boards with 2 new HD flat screen TV's to announce to patients the location of their appointment plus to display health information films and data. 

In response to our Patient Participation Group, SAMs is looking into a better childrens play area.

If you have any compliments, complaints or suggestions, please contact Mark Arnold the Practice Manager on markarnold1@nhs.net.

Last updated on 25 May 2017.

Key facts

Registered patients

8863patients

Weekday evening and weekend appointments offered here or nearby

YESContact practice for appointment availability

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
View a guide by the Royal College of GPs

Latest reviews of this gp practice

Absolutely awful

Since joining this practice I've only seen a Dr once in nearly 4 years yet I'm disabled and house bound,I've incorrectly been told I was ...

13 April 2018

All round bad service

Rude doctors with no bedside manner,admin staff useless, practice manager does not reply to emails.

23 March 2018

Something to think about!

My GP IS FANTASTIC caring, understanding, thoughtful and nothing is too much trouble, he explains everything in detail and helps put my m...

16 March 2018

Last Appointment

On my last appointment I was given an immediate appointment when I arrived late on a Friday afternoon. I saw the doctor in minutes of arr...

10 March 2018

Inaccurate information given on the phone, unapologetic rece

Asked on the phone if I could register and get an appointment today- told I could register, and they would see if I could get a phone app...

23 February 2018

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

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Last updated on 07 November 2017.

Information supplied by NHS Ashford CCG