SAMs news update
In response to patient feedback, SAMs has had a new telephone system installed and we have a minimum of 2 persons answering telephone calls in the rear reception. This is speeding up call answering and allowing for sensitive enquiries to be dealt with in private. The staff on the front desk now deal wih all face-to-face encounters with our patients.
SAMs is also now operating the iPlato text service to remind patients about their appointments and asking for feedback on the Friends & Family Test. This has seen the number of patients who Did Not Attend drop significantly thereby ensuring no wasting of clinicians time plus those patients requiring a face-to-face apppintment get one as opposed to them being wasted.
Please do keep providing feedback as SAMs is striving to improve our patient satisfaction ratings!
SAMs has recently invested in an electronic patient booking in system to reduce the need to wait to book in for appointments at the staffed reception desk. A personalised message or survey around the individual patient's clinical needs can be displayed.
SAMs has replaced its old dot-matrix patient notification boards with 2 new HD flat screen TV's to announce to patients the location of their appointment plus to display health information films and data.
In response to our Patient Participation Group, SAMs is looking into a better childrens play area.
If you have any compliments, complaints or suggestions, please contact Carol Duggan the Acting Practice Manager on email@example.com
Last updated on 06 July 2018.
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