South Ashford Medics

01233622474 St Stephens Health Centre, St Stephens Walk , Ashford, Kent, TN23 5AQ
http://www.southashfordmedics.co.uk

2.5 out of 5 stars

Based on 46 ratings for this GP surgery

News:

  • SAMs news update

Overview

St Stephens Front

South Ashford Medics is a 3 GP partnership and we are situated within St Stephens Health Centre.

We have modern facilities which are very accessible.

All of SAMs clinicians and staff are committed to further improving the clinical service provision, patient clinical outcomes & experience and satisfaction of our patients.

We aim to do this by ensuring we provide a safe, effective, caring, responsive and well led quality service to our patients.

Please visit our website www.southashfordmedics.co.uk

Opening times

Reception times

Monday 08:00 - 18:30
Tuesday 08:00 - 18:30
Wednesday 08:00 - 20:30
Thursday 08:00 - 20:30
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed

Surgery times

Monday 08:00 - 18:30
Tuesday 08:00 - 18:30
Wednesday 08:00 - 20:30
Thursday 08:00 - 20:30
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed

Out of hours

The practice is open for GP pre-bookable appointments for extended hours on Wednesday and Thursday evenings.  Please check with reception for these appointment only times.

Out of hours emergency service:  Please call the NHS 111 Service on 111 or for EMERGENCIES only call 999.

Last verified on 06/07/2018

Additional information

The practice is normally closed on the second Wednesday afternoon of each month from 1300 hours, opening at 0800 hours the next day. This is for GP and staff training.

Doctors

  • Dr K Borhanzahi
  • Dr Malar Gunaganti
  • Dr Srihari Gunaganti
  • Dr Banin Gul-Ahmed

To read more about us and to find other staff members please view our staff page.

GPs at this practice

2 male and 2 female GPs

Additional languages spoken

Afghan, Farsi, Tamil, Hindi, Telegu, Urdu

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: NHS Digital

Latest news

SAMs news update

SAMs reception area

In response to patient feedback, SAMs has had a new telephone system installed and we have a minimum of 2 persons answering telephone calls in the rear reception. This is speeding up call answering and allowing for sensitive enquiries to be dealt with in private. The staff on the front desk now deal wih all face-to-face encounters with our patients.

SAMs is also now operating the iPlato text service to remind patients about their appointments and asking for feedback on the Friends & Family Test. This has seen the number of patients who Did Not Attend drop significantly thereby ensuring no wasting of clinicians time plus those patients requiring a face-to-face apppintment get one as opposed to them being wasted.

Please do keep providing feedback as SAMs is striving to improve our patient satisfaction ratings!

SAMs has recently invested in an electronic patient booking in system to reduce the need to wait to book in for appointments at the staffed reception desk. A personalised message or survey around the individual patient's clinical needs can be displayed.

SAMs has replaced its old dot-matrix patient notification boards with 2 new HD flat screen TV's to announce to patients the location of their appointment plus to display health information films and data. 

In response to our Patient Participation Group, SAMs is looking into a better childrens play area.

If you have any compliments, complaints or suggestions, please contact Carol Duggan the Acting Practice Manager on carol.duggan3@nhs.net

Last updated on 06 July 2018.

Key facts

Registered patients

8949patients

Weekday evening and weekend appointments offered here or nearby

YESContact practice for appointment availability

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
View a guide by the Royal College of GPs

Latest reviews of this gp practice

Very thorough doctors

I had an appointment last week and just felt my doctor was very thorough and caring.

9 August 2018

My experience

What a wonderful GP! I had a couple of concerns and he managed to deal with them both. I thought I would have to make an additional appoi...

9 August 2018

Poor Doctors

Had an appointment at 4/50 only to be told she is running a hour late on arrival but if I was 5minites late I would loose my appointment...

6 August 2018

Doctors

I am new to the Ashford area and South Ashford medics were recommended to me through friend, I have never had any issues with them, alway...

6 August 2018

Skin problem

I saw a lovely lady doctor today and she completely reassured me over a skin problem.

6 August 2018

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

Find nearby Branches

Last updated on 06 July 2018.

Information supplied by NHS Ashford CCG