South Ashford Medics

01233622474 St Stephens Health Centre, St Stephens Walk , Ashford, Kent, TN23 5AQ
http://www.southashfordmedics.co.uk

2.5 out of 5 stars

Based on 37 ratings for this GP surgery

News:

  • SAMs news update

Overview

St Stephens Front

South Ashford Medics is a 3 GP partnership and we are situated within St Stephens Health Centre.

We have modern facilities which are very accessible and the practice was rated Good by the CQC.

All of SAMs clinicians and staff are committed to further improving the clinical service provision, patient clinical outcomes & experience and satisfaction of our patients.

We aim to do this by ensuring we provide a safe, effective, caring, responsive and well led quality service to our patients.

Please visit our website www.southashfordmedics.co.uk

Opening times

Reception times

Monday 08:00 - 18:30
Tuesday 08:00 - 20:30
Wednesday 08:00 - 18:30
Thursday 08:00 - 20:30
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed

Surgery times

Monday 08:00 - 18:30
Tuesday 08:00 - 20:30
Wednesday 08:00 - 18:30
Thursday 08:00 - 20:30
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed

Out of hours

The practice is open for GP pre-bookable appointments for extended hours on Tuesday and Thursday evenings.  Please check with reception for these appointment only times.

Out of hours emergency service:  Please call the NHS 111 Service on 111 or for EMERGENCIES only call 999.

Last verified on 07/11/2017

Additional information

The practice is normally closed on the second Wednesday afternoon of each month from 1300 hours, opening at 0800 hours the next day. This is for GP and staff training.

Doctors

  • Dr Obiora Okoye
  • Dr Borhan Borhanzahi
  • Dr Malar Gunaganti
  • Dr Anthony Addindu Onuchukwu
  • Dr Banin Gul-Ahmed

To read more about us and to find other staff members please view our staff page.

GPs at this practice

3 male and 2 female GPs

Online facilities

  • Online appointment booking: Data not available Online appointment booking
  • Order or view repeat prescriptions online: Data not available Order or view repeat prescriptions online

This GP does not currently offer online services. Find out more about accessing online services.

Data source: NHS Digital

Latest news

SAMs news update

SAMs reception area

In response to patient feedback, SAMs has had a new telephone system installed and we have a minimum of 2 persons answering telephone calls in the rear reception. This is speeding up call answering and allowing for sensitive enquiries to be dealt with in private. The staff on the front desk now deal wih all face-to-face encounters with our patients.

SAMs is also now operating the iPlato text service to remind patients about their appointments and asking for feedback on the Friends & Family Test. This has seen the number of patients who Did Not Attend drop significantly thereby ensuring no wasting of clinicians time plus those patients requiring a face-to-face apppintment get one as opposed to them being wasted.

Please do keep providing feedback as SAMs is striving to improve our patient satisfaction ratings!

SAMs has recently invested in an electronic patient booking in system to reduce the need to wait to book in for appointments at the staffed reception desk. A personalised message or survey around the individual patient's clinical needs can be displayed.

SAMs has replaced its old dot-matrix patient notification boards with 2 new HD flat screen TV's to announce to patients the location of their appointment plus to display health information films and data. 

In response to our Patient Participation Group, SAMs is looking into a better childrens play area.

If you have any compliments, complaints or suggestions, please contact Mark Arnold the Practice Manager on markarnold1@nhs.net.

Last updated on 25 May 2017.

Key facts

Registered patients

8759patients

Friends and Family Test score: General Practice

64%Patients recommend this practice. 146 responses.

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
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Latest reviews of this gp practice

Personal service when faced with a language barrier

On Wednesday I felt proud of our NHS. A GP was personally assisting a family with their poorly little girl. They spoke very little Englis...

20 October 2017

Amazing nurses and doctor

Went for mole removal today without the doctor I'd of been incredibly nervous they did a fantastic professional job whilst at the same ti...

10 October 2017

No Impovements

I gave up trying to get through on the phones so I visited in person to get an appointment. There I was attended to by a rude and surly r...

14 September 2017

Rude Recptionist

I find this doctors an absolute joke.. You can never get through when you ring in the mornings, by the time you get through there is neve...

11 September 2017

The nurse

The nurse is the star of South Ashford Medics! Such a lovely ,smiley and positive person. The nurse takes my blood on regular basis and i...

21 August 2017

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

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Last updated on 07 November 2017.

Information supplied by NHS Ashford CCG