South Ashford Medics

01233622474 St Stephens Health Centre, St Stephens Walk , Ashford, Kent, TN23 5AQ
http://www.southashfordmedics.co.uk

3 out of 5 stars

Based on 46 ratings for this GP surgery

News:

  • SAMs news update

Overview

St Stephens Front

South Ashford Medics is a GP provider situated within St Stephens Health Centre.

We have modern facilities which are very accessible.

All of SAMs clinicians and staff are committed to further improving the clinical service provision, patient clinical outcomes & experience and satisfaction of our patients.

We aim to do this by ensuring we provide a safe, effective, caring, responsive and well led quality service to our patients.

Please visit our website www.southashfordmedics.co.uk

Opening times

Reception times

Monday 08:00 - 18:3018:30 - 20:00
Tuesday 08:00 - 18:30
Wednesday 08:00 - 18:30
Thursday 08:00 - 18:3018:30 - 20:00
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed

Appointments

Monday 07:30 - 18:3018:30 - 20:00
Tuesday 07:30 - 18:30
Wednesday 07:30 - 18:30
Thursday 07:30 - 18:3018:30 - 20:00
Friday 07:30 - 18:30
Saturday Closed
Sunday Closed

Public holidays

2018
Dec 25Closed
Dec 26Closed
2019
Jan 01Closed

Out of hours

South Ashford Medics will be providing appointments under the Improved Access Scheme on Monday and Thursday evenings.  Please check with reception for these appointment only times.

Out of hours emergency service:  Please call the NHS 111 Service on 111 or for EMERGENCIES only call 999.

Last verified on 01/11/2018

Additional information

The practice is normally closed on the second Wednesday afternoon of each month from 1300 hours, opening at 0800 hours the next day. This is for GP and staff training.

Doctors

  • Dr K Borhanzahi
  • Dr Hakim Adetunji
  • Dr Kele Wogu
  • Dr Banin Gul-Ahmed

To read more about us and to find other staff members please view our staff page.

GPs at this practice

2 male and 2 female GPs

Additional languages spoken

Afghan, Farsi, Igbo

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: NHS Digital

Latest news

SAMs news update

SAMs reception area

Further to the recent resignation of Dr Okoye (due to relocation) and Dr Onuchukwu (due to retirement), South Ashford Medics is no longer a partnership but is a Sole Provider managed by Dr Borhanzahi.   

To complement the remaining GP team, Dr Borhan and Dr Banin Ahmed, we are pleased to welcome two new GP additions to our clinical team, Dr Hakim Adetunji and Dr Kele Wogu who will both be available on triage and for face to face consultations. 

We are also able to welcome an Associate Paramedic Practitioner, Paul Beveridge, who is currently working on a Monday only. 

The nursing team has changed with increased availability of Simon Wangoto (Nurse Practitioner and Lead Nurse) but we also have to say farewell to Jayne Llewellyn (Practice Nurse) due to relocation.

We are sure that you wish our former team members well in their new pursuits, alongside welcoming the new members of South Ashford Medics. 

In response to patient feedback, SAMs had a new telephone system installed and we have a minimum of 2 persons answering telephone calls in the rear reception. This is speeding up call answering and allowing for sensitive enquiries to be dealt with in private. The staff on the front desk now deal wih all face-to-face encounters with our patients.

SAMs is also now operating the iPlato text service to remind patients about their appointments and asking for feedback on the Friends & Family Test. This has seen the number of patients who Did Not Attend drop significantly thereby ensuring no wasting of clinicians time plus those patients requiring a face-to-face apppintment get one as opposed to them being wasted.

Please do keep providing feedback as SAMs is striving to improve our patient satisfaction ratings!

SAMs has recently invested in an electronic patient booking in system to reduce the need to wait to book in for appointments at the staffed reception desk. A personalised message or survey around the individual patient's clinical needs can be displayed.

SAMs has replaced its old dot-matrix patient notification boards with 2 new HD flat screen TV's to announce to patients the location of their appointment plus to display health information films and data. 

In response to our Patient Participation Group, SAMs is looking into a better childrens play area.

If you have any compliments, complaints or suggestions, please contact Carol Duggan the Acting Practice Manager on carol.duggan3@nhs.net

Last updated on 06 September 2018.

Key facts

Registered patients

8966patients

Weekday evening and weekend appointments offered here or nearby

YESContact practice for appointment availability

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
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Latest reviews of this gp practice

thank you

I came in to see the paramedic practitioner on Monday, very old fashioned and took the time to actually speak to me and carried out a ver...

6 November 2018

My appointment today

I don't normally want to see a doctor that often even though I am disabled, in the past had to have a phone consultation and had wait in ...

16 October 2018

Impressed with new doctors

Had to ring for an appointment the other week, which I had on the same day and I was very impressed with the treatment I received. The d...

10 October 2018

Very improved services

From the receptionists to the doctors-I strongly feel they go out of their way to provide the best care for my son. At first it wasn't th...

6 October 2018

Very thorough doctors

I had an appointment last week and just felt my doctor was very thorough and caring.

9 August 2018

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

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Last updated on 01 November 2018.

Information supplied by NHS Ashford CCG