The percentage of patients who gave a positive answer to ‘Generally, how easy is it to get through to someone at your GP surgery on the phone?’

Why this fact is important:

Service users should be able to access care and treatment promptly.

Things to note:

Value = Numerator divided by denominator. Numerator is total responses who answered "Very easy" and "Fairly easy" to question 3 "Generally, how easy is it to get through to someone at your GP surgery on the phone?". Denominator is total responses to this question minus "Haven't tried". The results of the survey for each GP practice are weighted to adjust the data to account for potential differences between the demographic profile of all eligible patients in a practice and the patients who actually complete a questionnaire. More information about the survey can be found at the GP Patient Survey website: http://www.gp-patient.co.uk/faq/weighting/. The GP patient survey data is updated on NHS CHOICES bi-annually.

Things to consider about data source

Locations that denominators below the value of 10 will be suppressed in final download of data.

Data source

GP Patient Survey

Time period

Annual

Further information

https://gp-patient.co.uk/surveys-and-reports.