Percentage of patients who were satisfied with general practice appointment times available to them
How the data is gathered:
The proportion of respondents to the GP patient survey who gave a positive answer to the question ‘How satisfied are you with the general practice appointment times that are available to you?’
Score = (numerator divided by denominator) x 100.
Numerator is total responses who answered ‘Very satisfied’ or ‘Fairly satisfied’ to question 6 ‘How satisfied are you with the general practice appointment times that are available to you?’.
Denominator is total responses to this question excluding ‘I'm not sure when I can get an appointment’ responses.
The GP Patient Survey is sent out once a year to over 2 million adults aged 16 and over who are registered with a GP in England. The results of the survey for each GP practice are weighted to adjust the data to account for potential differences between the demographic profile of all eligible patients in a practice and the patients who actually complete a questionnaire. More information about the survey can be found at the GP Patient Survey website: http://www.gp-patient.co.uk/faq.
When using indicators to make comparisons between general practices, it is important to consider the context in which GP's provide services. For example, the characteristics of the patients treated by a practice – in terms of factors like age or deprivation – can affect the value of an indicator, unless these factors are taken into account when the indicator is calculated. Similarly, a practice’s performance on an indicator can sometimes be influenced by other organisations that are caring for the same patients – local hospitals or community services, for example.
The scores for all GP practices are compared nationally and grouped into three bandings:
- ‘Among the worst’ – these are scores that fall within the bottom 25% of all scores nationally in response to this question.
- ‘In the middle range’ – these are scores that fall in the middle 50% of all scores nationally in response to this question.
- ‘Among the best’ – these are scores that fall within the top 25% of all scores nationally in response to this question.
The GP Patient Survey is sent out once a year to over 2 million adults aged 16 and over who are registered with a GP in England. The results of the survey for each GP practice are weighted to adjust the data to account for potential differences between the demographic profile of all eligible patients in a practice and the patients who complete a questionnaire. More information about the survey can be found at the GP Patient Survey website: http://www.gp-patient.co.uk/faq.
When using indicators to make comparisons between general practices, it is important to consider the context in which GP's provide services. For example, the characteristics of the patients treated by a practice – factors like age or deprivation – can affect the value of an indicator, unless these factors are taken into account when the indicator is calculated. Similarly, a practice’s performance on an indicator can sometimes be influenced by other organisations that are caring for the same patients – local hospitals or community services, for example.
More information about the data source:
Data will be suppressed for GP practices where the total responses for this question is less than 10.
Data Source:
GP patient survey
Data Period:
Annual
Data Supplier:
GP Patient Survey