About the Social Care indicators you can see on NHS Choices  

We have provided a range of information that can help people to answer questions they may have about social care providers. It is the best information currently available and is regularly updated. It provides a helpful guide to some of the differences between services but it is not possible, on a website such as this, to cover every aspect.

Staff who hold or are working towards a qualification that is relevant to their work

Permanent and temporary staff who were also in post 12 months before

Complaints that were resolved within 28 days

Development of serious pressure sores

Serious harm as a result of a fall

Medicines administered without serious harm

Scheduled homecare visitsthat actually took place

Scheduled homecare visits that took place within 30 minutes of the agreed start time