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Original comment

Appalling support staff - comment added Jan 17

JD last visited this Sett Valley Medical Centre in December 2016

Anything else?

Support staff are appalling, disorganised, very rude and not at all understanding. Regularly get prescriptions wrong, do not respond to instruction from other NHS Specialists, delays in medications, intrusive when booking appointments. GP's can be hit and miss.

Trust Comment

We are disappointed to hear of your experiences . We would like for you to contact the practice where we will endeavour to help with your frustrations. Regarding the "Intrusive " comment ,our practice appointment system is driven by reception staff asking questions to place emergencies to best suit the patients needs i.e. acute illnesses via Doctor / Nurse Practitioner. We also have an online service which allows you to book appointment's and prescription's online.