Report this content as offensive or unsuitable

Tell us about this content

Important, please read before continuing

This form should only be used for serious complaints about comments posted to the organisation comments section that break the NHS Choices Moderation Rules. This would include, but is not limited to harassing, abusive, threatening, libellous, or otherwise objectionable material.

The comment about which you complain will be sent to a moderator, who will decide whether it breaks the NHS Choices Moderation Rules. You will be contacted in due course once a decision has been made.

We need your email address so we can keep you updated about the status of your complaint.


Return to this comment

Original comment

One of the better surgeries - comment added Oct 18

Beryl Davies last visited this Herschel Medical Centre in October 2018

Anything else?

I hear horror stories of some surgeries and consider myself lucky to belong to Herschel Medical Centre. My last appointment was not the best as I had a longer wait than normal, but generally speaking I have been satisfied with the service received. I've always found the reception staff friendly, helpful and, usually, very efficient. I am in my late eighties and have nearly always managed to get an appointment with my allocated doctor, although it has sometimes meant ringing back as no immediate appointment available. I have had mixed results when seeing another doctor- if my own doctor is away or otherwise unavailable - and, in the past, have been misdiagnosed on two occasions, but have more often been satisfied and have had several helpful home visits from other doctors. I would recommend Herschel Medical Centre to anyone, but am surprised that it is still able to take new patients with the high number already attending. I have been told that a problem is the number of people who do not turn up for appointments without giving prior (or any) notice. I imagine that this is not a problem particular to Herschel and wonder if a fine could be a solution. However, I do realise that the admin work and cost of this could make it prohibitive!

Trust Comment

Dear Patient, Thank you for taking the time to submit your feedback. I was pleased to read that you continue to have a positive experience at Herschel Medical Centre, and indeed that you would recommend the practice to other patients. Your comments are very much appreciated, and I know the reception team will be happy to note what you have said regarding their level of service. Best wishes, Herschel Medical Centre