Report this content as offensive or unsuitable

Tell us about this content

Important, please read before continuing

This form should only be used for serious complaints about comments posted to the organisation comments section that break the NHS Choices Moderation Rules. This would include, but is not limited to harassing, abusive, threatening, libellous, or otherwise objectionable material.

The comment about which you complain will be sent to a moderator, who will decide whether it breaks the NHS Choices Moderation Rules. You will be contacted in due course once a decision has been made.

We need your email address so we can keep you updated about the status of your complaint.


Return to this comment

Original comment

No pre-booked appointment - comment added Mar 18

rizwan last visited this Herschel Medical Centre in February 2018

Anything else?

Hi, this surgery has changed its working practices since i have registered with this. You can't get pre booked appointment and if you call you are advised to call after 8 in morning, which is not possible for me always as i work in night and can't get up early to book appointment. And if i have called their number is always busy until 10am. and then they say we don't have any slot available for the day. You are lucky enough to get same day appointment. They must have pre booked appointments.

Trust Comment

I am sorry for the problems that you are having. The reason for having on the day appointments as we have very few patients who then do not turn up for their appointment, and also this does in fact insure there are enough appointments: Patients are not waiting for weeks for problems which may turn out to be urgent. You do however high light the draw backs to this system for yourself. HMC