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Lovely Staff! - comment added Feb 16

Anonymous last visited this Ferrybridge Medical Centre in February 2016

Anything else?

I've recently been to see the nurse and I just wanted to comment on how understanding, approachable and calming the nurse was. They made me feel at ease and not nervous like many may feel like at the doctors! I got the feeling that they really cared about my welfare and that I wasn't just another appointment/patient. Not only was the nurse lovely but the advice line call back person was really friendly too! They answered all my remaining questions brilliantly and they allowed me to really open up about my situation and resolve the problem. They spoke clearly and used terminology I understood. I think that it's important that these members of staff get the recognition they deserve for their fantastic skills which their patients benefit from daily. Thank you!

Trust Comment

We were delighted to hear that you had had a good experience with nursing staff of Ferrybridge Medical Centre, both face to face and on the telephone advice line. Our aim is to treat patients in the way that we would want to be treated ourselves and it’s good to know that’s what happened with you. Thank you for taking the time to write such a positive comment which will be shared with the whole Practice Team.