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Original comment

He really listened to me and that allowed me to breathe. - comment added Oct 17

User19559 last visited this West London Mental Health NHS Trust in October 2017

Anything else?

I went to Claybrooke in desperation. Before I entered the building I felt sick, my heart was pounding so strong I thought I was going to have a heart attack. Then I met this wonderful man that showed me kindnesses and human understanding but most of all, he really listened to me and that allowed me to breathe. I wish to thank Jonathan from the bottom of my heart for listening and truly understanding and helping me. You're an outstanding man that went above and beyond your job. You're someone that I will never forget, THANK YOU SO VERY MUCH . [Unsure about 'Staff skills'] [Unsure about 'Being listened to']

Trust Comment

Thank you very much for letting us know about your experience at the Claybrook Centre. It's great to hear that Jonathan was able to help you at a difficult time.