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Original comment

fantastic & thourough care
- Comments submitted by patient on July 2017
PWR last visited at Hull Royal Infirmary in July 2017

Anything else?

I attended following a dog bite that penetrated the nail of my forefinger. The very nice triage nurse saw me within about 15 minutes of me being there. They cleaned my hand and noted the only injury was the fingernail/fingertip. There was a lot of blood so no one was sure up until then. The nurse offered me painkillers that I did refuse at the time. 20 minutes later when the shock of the injury had worn off a bit and the pain kicked in, I approached the nurses station to ask them if I could change my mind about the painkillers. The nurses were more than happy to give me painkillers and I had some within one minute of asking. My care was then handed over to the Nurse Practitioner who was very thorough in their examination. They sent me for a x ray to make sure my finger end wasn't broken. The nurse gave me antibiotics and a tetanus injection. They then referred me to the plastics clinic who specialise in that kind of injury. Overall I was very impressed with my experience and think all of the staff on shift the day, especially the nurse practitioner are a credit to the Trust.

Trust Comment

Thank you for taking the time to add your comments to the NHS Choices website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the Emergency department. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: pals@hey.nhs.uk • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Department Hull and East Yorkshire Hospitals NHS Trust.