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Original comment

Exceptional staff - comment added Nov 15

Monika Juttla last visited this Royal Brompton and Harefield NHS Foundation Trust in November 2015

Anything else?

I took my mother to undergo a few tests before she has her heart by pass operation on Monday 23rd November. We were seen by a very nice member of staff who was a part of the cardiac team. I mean I can't stress this enough. The member of staff was so nice professional caring patient and such a delight to be in company of. My mother felt so relaxed throughout the time we were there. The member of staff explained everything in great detail without rushing anything, and made both me and my mum feel at ease and we felt comfortable in their presence. This member of staff is without a doubt a credit to your hospital and the hospital should be very proud indeed to have such staff like this working at your hospital. Thank you.

Trust Comment

Dear Monika, Thank you for letting us know about your mother’s recent appointment. We are very proud to have staff who are committed to delivering high quality care, which includes taking the time to help patients feel as relaxed as possible and confident they understand their treatment. We hope you continue to be satisfied with the care provided and thank you again for taking the time to tell us about your experience.