The James Cook University Hospital
Marton Road, Middlesbrough, Cleveland, TS4 3BWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Hospital Social Workers Team
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2024
My experience was that the hospital social worker did not see my elderly relative as a frail old person with increasing additional needs and requirements upon discharge. He was just seen as a bed blocker who had to be moved on as quickly as possible without a clear plan put into place, click of a button on the keyboard and move on.
Visited Don't know on May 2024
The James Cook University Hospital has not yet replied.
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Review titled A task not a person
Rated 3 stars out of 5
by Anonymous - Posted on 13 May 2024
Whereas on the one hand the Doctors, Nurses and HCAs’ were so kind, caring and empathetic towards my elderly parent, the transfer of care team / hospital social worker just saw him as a name that had shown up on her computer in box, a name that needed pushing on to the next department. He wasn’t a person with increasing care needs of which needed in depth discussion with him, his family and the care facility to help him move forwards to achieve a successful discharge and quality of life, he was just another task and not a person. I am disappointed in the hospital social worker.
Visited Don't know on May 2024
The James Cook University Hospital has not yet replied.
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2024
Asked to ring back if treatment didn't work. and make a further appointment. After one hour, seven phone calls, multiple call transfers, multiple dead end voice mail boxes, I can't make another appointment. This is in reference to the Eye Out Patients Department.
Visited Ophthalmology on May 2024
The James Cook University Hospital has not yet replied.
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Review titled Getting there
Rated 4 stars out of 5
by Pam - Posted on 06 June 2024
Most of the ward staff run off their feet. Food quite good compared to how it used to be. Disturbing experience when man came onto ward shouting and very aggressive using bad language. Security soon took charge of the situation.
Visited Don't know on May 2024
The James Cook University Hospital has not yet replied.
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Review titled Wonderful surgeons and staff
Rated 5 stars out of 5
by Gill Wrigley - Posted on 08 May 2024
I would like to leave positive feedback and warm thanks for the surgical team who operated on my husband in the early hours of this morning. I will probably not be able to met you in person so I want to make sure you know how much we appreciate the work you do and the incredible level of expertise and skill. Many kind thanks to the whole team - you are greatly appreciated.
Visited Neurosurgery on May 2024
The James Cook University Hospital has not yet replied.
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Review titled Audiology appointment
Rated 5 stars out of 5
by Avis Carr - Posted on 13 May 2024
I have had a couple of occasions to ring the audiology department to request appointments for hearing tests at East Cleveland hospital. The young lady who spoke to me was extremely helpful in securing convenient times etc for me. Exemplary service from her.
Visited Ear, Nose & Throat on May 2024
The James Cook University Hospital has not yet replied.
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Review titled Answerphone ignored
Rated 4 stars out of 5
by Anonymous - Posted on 09 May 2024
Excellent experience with my father's Cochlear Implant. However, trying to get his processor sorted is proving a nightmare. They ignore answerphone messages regularly, I have been trying to get a response for 5mths despite leaving 6 messages! Totally unprofessional and not what I expected from this hospital.
Visited Ear, Nose & Throat on May 2024
The James Cook University Hospital has not yet replied.
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Review titled Poor
Rated 4 stars out of 5
by Anonymous - Posted on 20 April 2024
Ward 1 - Staff took umbrage towards a family member calling in once a day to ask for an update on an elderly relative. For varying reasons, (distance, disability, illness) not all relatives can visit and again, for varying reasons not all extended families communicate with each other / share information. It can take hours to actually get through to Ward 1 only to be greeted in an extremely rude manner by Staff.
Visited Don't know on April 2024
The James Cook University Hospital has not yet replied.
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Review titled Very Good
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2024
Podiatry Outreach ~ Although it takes a long while to get to the top of the list for podiatry housebound home visits, whilst waiting the admin staff are so friendly, polite and informative when carers call to check up if an elderly person is nearly at the top of the home visit list.
Visited Don't know on April 2024
The James Cook University Hospital has not yet replied.
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Review titled Third world worthy, avoid at all costs.
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2024
cancel important life changing appointments and reschedule said appointments months and months later, been waiting for my appointment nearly 3 years, they don’t answer correspondences, lie on the phone saying they will contact me and don’t, I’m just going to save up to go private, the nhs isn’t a charity we pay for this with our taxes and the service is third world worthy.
Visited Oral and Maxillofacial Surgery on April 2024
The James Cook University Hospital has not yet replied.
Information supplied by South Tees Hospitals NHS Foundation Trust