The Great Western Hospital
Marlborough Road, Swindon, SN3 6BBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2023
From the moment I entered hospital to the moment I left my bed to come home, everyone made me feel safe and cared for. I can't thank the staff on Meldon Ward enough for their kindness and patience. The discharge process needs review. Not enough medication on ward for me to leave with (and a further mistake by my GP meant I did not have the tablets I needed post surgery) and a long wait in the discharge lounge for no apparent reason before I was just told I could go home. I've no idea why it took so long to tell me I could leave when nothing actually needed to be done (I was given no paperwork or follow-up information at the time).
Visited Ear, Nose & Throat on February 2023
Review titled The Great Western Hospital
Replied on 13 March 2023
Thank you for taking the time to tell us about your experience. We are sorry to hear we did not meet your expectations. We would welcome you contacting our Patient Advice and Liaison Service (PALS) so we can look into your concerns by emailing gwh.pals@nhs.net or calling 01793 604031.
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Review titled Excellent and courteous care
Rated 5 stars out of 5
by Mrs A Tierney - Posted on 06 February 2023
On arriving at the emergency care department yesterday evening, I was immediately approached and offered help. Throughout my stay I received excellent care from the staff. Kind, professional and thorough attention so that when I was discharged I felt confident that my problem had been taken seriously and dealt with completely. First class. Thank you
Visited Accident and emergency services on February 2023
Review titled The Great Western Hospital
Replied on 08 February 2023
Thank you, Mrs Tierney for telling us about your experience of care in our Emergency Care Department. We are pleased to hear your positive feedback on the care and treatment you received from our staff. We will pass on your comments to the team who will very much appreciate that you took the time to get in touch.
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Review titled Care and Consideration
Rated 5 stars out of 5
by Steven - Posted on 04 March 2024
I have been admitted to A&E several times over the last three months, including once during a Junior Doctor's Strike. Each time the hospital was under severe pressure to deal with the sheer volume of patients, yet each time I felt I was given most professional and considerate care possible. This care extended beyond the A&E Department and to Linnet Ward staff who looked after me when I was admitted. Thanks to all the staff who looked after me during a particularly bothersome and worrying time. The kindness. considerable, patience and good humour shown has, and no doubt will, keep me going throughout. These professionals really are the best of us and the NHS, a cherished institution. If only the Government were as grateful and appreciative. Thanks again.
Visited Accident and emergency services on February 2023
Review titled The Great Western Hospital
Replied on 06 March 2024
Thank you Steven, for taking the time to tell us about your experience. We are delighted to hear your positive feedback on the care and treatment you received from our staff. We will share your comments with the two teams who will very much appreciate that you took the time to get in touch.
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Review titled Excellent service
Rated 4 stars out of 5
by Jeff - Posted on 10 January 2023
Had breathing problems. Doctor sent me to Cardiology dept. Nothing but excellent service from outpatient and CT scan dept. Was seen on time and courteous response from all who had to suffer my presence!
Visited General Medicine on January 2023
Review titled The Great Western Hospital
Replied on 11 January 2023
Thank you Jeff for taking the time to tell us about your experience. We are delighted to hear your positive feedback on the care and treatment you received from our staff. We will share your comments with the two teams who will very much appreciate that you took the time to get in touch.
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Review titled Great maternity services
Rated 4 stars out of 5
by Calin - Posted on 19 January 2023
We had a very good, organised experience in the delivery suite. The care we received wasn’t fancy but rather down to earth, decent, just as you would expect. We would like to thank the midwives and nurses who took care of us and our baby.
Visited Maternity services on December 2022
Review titled The Great Western Hospital
Replied on 23 January 2023
Thank you Calin for telling us about your experience at the Great Western Hospital. We are delighted to hear your positive feedback on the care and treatment you received from the Maternity Department. We will share your comments with the team who will very much appreciate that you took the time to get in touch.
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Review titled Excellent
Rated 5 stars out of 5
by Andrew Cooper - Posted on 16 November 2022
I was seen by physiotherapist quite quickly but understand that it wasn’t that busy and X-ray department was also not much of a delay,through inspection and good advice
Visited Urgent Treatment Centre on November 2022
Review titled The Great Western Hospital
Replied on 17 November 2022
Thank you, Andrew, for taking the time to tell us about your experience. We are delighted to hear your positive feedback on the care and treatment you received from our staff.
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Review titled Excellent care
Rated 5 stars out of 5
by Sam Brooks - Posted on 18 March 2024
Person centred care approach from start of my treatment. Diagnosed very quickly and started treatment straight away. My symptoms started nov 2021 and I’m still receiving excellent care. Seen same ent doctor at every appointment Excellent after care with follow up phone calls from the same doctor. Lovely caring staff made me at ease.
Visited Ear, Nose & Throat on November 2022
Review titled The Great Western Hospital
Replied on 20 March 2024
Thank you, Sam, for taking the time to tell us about your experience. We are delighted to hear your positive feedback on the care and treatment you have received from our staff over the past few years. We will share your comments with the Ear Nose and Throat Department who will very much appreciate that you took the time to get in touch.
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Review titled Dermatology referral
by foxtrotgz54 - Posted on 16 November 2022
Been waiting 9 months to see a dermatologist, I haven't even been given an appointment date, just a placeholder of a date in December 2022. I may have moved by the time I get an appointment.
Visited November 2022
Provided by Care opinion
Review titled The Great Western Hospital
Replied on 17 November 2022
We are sorry to hear we did not meet your expectations. We would encourage you to contact our Patient Advice and Liaison Service (PALS) so we can look into your concerns and ensure they are resolved. Please email gwh.pals@nhs.net or call 01793 604031.
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Review titled Rapid triage for severe pain
Rated 4 stars out of 5
by Anonymous - Posted on 23 October 2022
Kidney stone passing severe pain , triaged rapidly , pain relief swiftly offered . 8 hour stay with continuos pain control . Appear stone has passed , rapid referral to urologist as a result for follow up . Well done
Visited Accident and emergency services on October 2022
Review titled The Great Western Hospital
Replied on 24 October 2022
Thank you for telling us about your experience at the Great Western Hospital. We are delighted to hear your positive feedback on the care and treatment you received from our staff.
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Review titled Food overpriced
Rated 2 stars out of 5
by Anonymous - Posted on 18 October 2022
Whilst waiting in urgent care for several outs with my partner went to restaurant to get some food. A pear, crisps, 2 sandwiches and a couple of biscuits £12.60. Decided if I’m ill I’ll go back to gloucestershire where the food is reasonable, parking free, and wait time much shorter.
Visited Urgent Treatment Centre on October 2022
Review titled The Great Western Hospital
Replied on 24 October 2022
Thank you for taking the time to tell us about your experience. We are sorry to hear we did not meet your expectations. We would welcome you contacting our Patient Advice and Liaison Service (PALS) so we can look into your concerns by emailing gwh.pals@nhs.net or calling 01793 604031.
Information supplied by Great Western Hospitals NHS Foundation Trust