Southampton General Hospital
Tremona Road, Southampton, Hampshire, SO16 6YDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic experience
Rated 5 stars out of 5
by Lucy Chambers - Posted on 21 June 2023
I have recently had a diagnosis of ankylosing spondylitis and from start to finish my experience within the Rheumatology department ha been exemplary. From the staff on reception, to the nurse who took my blood pressure, to the consultant and physio, they were all incredibly patient, professional, welcoming and generally exceeded all expectations. I was seen within 15 minutes of arriving, not rushed when in my appointment and felt thoroughly heard by the consultant I saw. I had my meds changed and was offered an X-ray immediately. I went to the main hospital where the radiographer practically greeted me at the door and I had my scans. Within half an hour of being home I was contacted with results and had a really supportive discussion with the consultant. I then received two more appointments in the post within 24 hours. One of which was for today, only 6 days after my initial one. I saw a wonderful physiotherapist who again, did not rush me, was professional, understanding and made me feel better about the journey ahead. I have been signposted to great sources of support, seen many amazing professionals and already feel so much better than I did last week, and the new meds have not even kicked in yet. I really cannot thank everyone enough, you are all doing such a fabulous job and I have seen this in every single person I have encountered in the rheumatology department. Thank you all so much
Visited Rheumatology on June 2023
Southampton General Hospital has not yet replied.
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Review titled All staff encountered were amazing!
Rated 5 stars out of 5
by Siobhan - Posted on 20 June 2023
I had two procedures recently, an ercp in early May and gallbladder removal last week. I can’t praise and thank all the staff I came across enough. Emergency staff, doctors, scan staff, porters, nurses, caterers, cleaners and surgeons all were caring, polite and considerate. Equipment wasn’t always working that well (that’s a government issue!) but they all delivered outstanding practise in my opinion. I was kept well informed of procedures and I felt listened to with worries and fears. My heartfelt thanks to a truly incredible team!
Visited General Surgery on June 2023
Southampton General Hospital has not yet replied.
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Review titled Guardian Angels!
Rated 5 stars out of 5
by Amarandei - Posted on 19 May 2023
I would like thru this review to express my gratitude and appreciation for the pediatric team leaded by their consultant doctor, that operate and took care of my son yesterday when we had the testies surgery. You guys have magic hands, my son is recovering very well, big thank you for what you have done, thank you to the recovery team and G1 team as well, you guys have provided an amazing professional and outstanding support for my son and us equally. You are all guardian angels! Thank you so much, respect and gratitude!
Visited Paediatric Surgery on May 2023
Southampton General Hospital has not yet replied.
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Review titled Staff Just Incredible.
Rated 5 stars out of 5
by Anonymous - Posted on 14 May 2023
I just wanted to say how appreciative I am of staff in ward f7. The nurses, doctors, Healthcare Assistants, porters and anaesthetists all went above board to make sure I felt safe and comfortable after needing emergency abdominal surgery. I felt completely looked after by every person here and wanted to give my upmost thankfulness to everyone that helped me. nhs healthcare workers truly went above and beyond to make my stay here feel as stress free as possible, and always had someone to voice my concerns to if I felt alone. I can’t express how thankful I am for my care. Thank you nhs heroes. You truly are incredible.
Visited Emergency Abdominal Surgery on May 2023
Southampton General Hospital has not yet replied.
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Review titled Hospital anxiety.
Rated 5 stars out of 5
by S. Lloyd - Posted on 16 March 2023
Any hospital visit has the potential to be stressful as for many it is an unnerving environment. Everyone I met was kind and helpful and the tests and procedures were carried out with efficiency and reassurance. The test results were clearly explained and I now have to summon up the courage to self administer daily injections ! The first will be the hardest despite clear instructions and a demonstration/ first dose. Many thanks to the kind and caring staff who go beyond ' just doing their job'. Hopefully they will be deservedly well rewarded for their wonderful work following the latest pay negotiations.
Visited Older people's services on March 2023
Southampton General Hospital has not yet replied.
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Review titled Rude receptionist at minor injuries unit.
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2023
While attending the minor injuries unit I was struggling how to exit the department. I pressed the green button and the receptionist was extremely rude shouting I need to stand back then very sarcastically said well they’re a huge sign that says it there. I appreciate ma y people might be able to see that however I did and if I did I have extremely bad dyslexia and therefore this comment made me feel inferior and like I was not welcome in the area due to a learning difficulty. Many other such as eal people with vision problems would have also took offence to this women’s rudeness. Please ensure staff have inclusivity training to ensure they do not make anyone feel inferior.
Visited Accident and emergency services on March 2023
Southampton General Hospital has not yet replied.
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Review titled Compassionate care and efficiency
Rated 5 stars out of 5
by Rosalind Hardwick - Posted on 23 February 2023
My 95 year old mother with advanced dementia was admitted to A and E with a fractured femur on a very busy Friday evening. The treatment she received was exemplary. I was amazed at the efficient and compassionate way all the members of staff behaved towards my mother who was very confused. She did not have to wait long to be seen, Xrayed and admitted to a ward. The operation took place less than 2 days later and she was discharged back to her care home in one week. I have nothing but the highest praise for the doctors, surgeons and nursing staff on the Trauma Assessment Unit and F 3. Thank you!
Visited Orthopaedics on February 2023
Southampton General Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by richard jeffery - Posted on 29 February 2024
Attended an.M R I.today the staff where kind considerate and thought full.I was made to feel relaxed and at ease with the procedure. A 100 percent satisfaction. To all the staff a big thank you.
Visited Cancer Services on February 2023
Southampton General Hospital has not yet replied.
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Review titled Fed up
Rated 5 stars out of 5
by Fiona Downer - Posted on 12 April 2023
Still waiting mri result when your husband can't breathe this was Jan now april had. 2 ambulances I'm not happy just because drs are on strike us patients suffer Dr was meant ring cancelled this week 3 months find out not good enough
Visited Cardiology on February 2023
Southampton General Hospital has not yet replied.
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Review titled Excellence care
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2023
Accident & Emergency; Wards D 6 and E 5. I wish to thank everyone who looked after me throughout my 13 day stay in Southampton General Hospital. Especially the Nursing Staff for their sympathy and care and the Doctors/ Surgeons who fixed me. Plus the hard working Domestic Staff. Thank you again.
Visited General Surgery on January 2023
Southampton General Hospital has not yet replied.
Information supplied by University Hospital Southampton NHS Foundation Trust