Royal Blackburn Teaching Hospital
Haslingden Road, Blackburn, Lancashire, BB2 3HHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Awful experience - Awful attitude of staff
Rated 2 stars out of 5
by Anonymous - Posted on 22 May 2024
I came in with my mother today at 3:30pm at Blackburn royal hospital - urgent care centre. As she was called out to be seen in the ‘initial assessment’ the male nurse or whoever it was had a rude approach to my mother and me showing attitude and sarcasm. My mother doesn’t speak english and gets confused at times, but the nurse behaved in a rude manner toward us as my mother got confused about the medication she took today. No one should be treated like that and the NHS staff should learn how to respect their patients and show care. NHS shouldn’t hired such staff who are unable to be portray patience and do not have caring behaviour. This is ridiculous, and brings shame to the service. I do not know the male nurses name - he had a blue uniform on.
Visited Don't know on May 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 24 May 2024
Thank you for taking the time to share your experience on NHS Website about your recent visit to the Urgent Treatment Centre at Burnley General Teaching Hospital with your mother. I am extremely sorry to hear of your recent experience and have fed your comments back to the senior staff and the Head of Nursing- Emergency and Acute Pathway. Confirmation has been provided that in line with other Trusts, the Emergency Department, Urgent Treatment Centre and Minor Injuries Unit are all experiencing a huge influx of patients attending and have seen waiting times exceed the 4-hour target on a regular basis. There has also been delays in transferring patients to inpatient beds because of the acuity and their clinical need, which needs to be met within a hospital setting and this has impacted on waiting times and the number of patients waiting in the department. The number of patients waiting to book into our Urgent Treatment Centres has also risen dramatically and we have seen long queues stretching outside of the hospital foyers which is unacceptable but unfortunately not always unavoidable. We are currently striving to implement additional tools and services to resolve this situation and ensure we deliver safe, personal, and effective care to all our patients and reduce the distress and frustration caused due to long waiting times. With regards to staff attitude when being reviewed at triage this will be discussed with all staff within the Urgent Treatment Centre. If you would like to provide further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Fantastic service
Rated 5 stars out of 5
by Barbara - Posted on 09 May 2024
My 16 year nephew fell off his skateboard and needed urgent care. We attended A and E Blackburn, yesterday evening. After checking in using the iPad and then speaking to the receptionist we waited in a busy waiting area. Other patients that had been waiting were seen by the team, we didn’t wait long to be seen. The nursing staff and doctors were excellent. Their care was flawless. I appreciate that it’s a busy urgent care, and people waiting in corridors on beds, and in the waiting room. But despite the difficulties the staff face, they should be given more credit than they receive. I am grateful to all for the job that you do. A huge thank-you from us both.
Visited Accident and emergency services on May 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 10 May 2024
Dear Barbara, Thank you for taking the time to tell us about your recent visit to the Emergency Department at Royal Blackburn Teaching Hospital with your nephew following a bad fall from his skateboard. It is lovely to receive such positive feedback regarding the care and service your nephew received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care. If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services. You can contact us by email at patientexperience@elht.nhs.uk. Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Shocking lack of care
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2024
I had to attend your hospital after my mum died. I work for the NHS in a different part of the country and i was horrified by the way your hospital deals with bereaved families and the deceased. Although there are probably many dedicated staff the ones i met came across as uncaring. I am really upset about the whole experience and hope i never have to visit your hospital ever again
Visited Don't know on May 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 09 May 2024
Thank you for taking the time to share your feedback and please accept my sincere condolences for your loss. We are extremely sorry to hear about your experience. Your feedback has been shared with the Trust’s End of Life and Bereavement Clinical Lead Nurse who would like the opportunity to investigate what happened. It would be appreciated if you could get in touch with further information, particularly the ward/area this relates to, so this can be looked into for you. You can do this by contacting me via email at patientexperience@elht.nhs.uk Once again we are sorry to hear about your experience and thank you for taking the time to share your feedback. Melissa Almond Senior Patient Experience Facilitator
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Review titled Rude staffing
Rated 1 star out of 5
by Harriet - Posted on 16 April 2024
I went to go get a mri done, got into the room and I said will you be able to tell me if everything is ok after she rudely looked at me and said no and walked away. She then said to me you didn't tell me you had braces on and I said yes because it was not on the checklist you gave me and she looked at me with disgust, I said if you needed to know I have braces on you should of confirmed it with me before the mri. After the mri I had another nurse and she said very rudely, since you did not tell us you had braces your neurologist might want you take your braces off and I said back there's no need to be rude about it and I am not taking my braces off after 4 years for one scan and she said we'll it's not my decision I said in case you didn't know, I'm getting tested for seizures which requires an EEG and I said if you don't know what that is either it's a test to check for any abnormal brain electrical issues so I am not going back to blackburn hospital as the staff in the mri section are rude, arrogant, uneducated and disrespectful, I am young worried about my health and there's rude people in there treating younger kind patients who are worried with disrespect do not recommend this section at all.
Visited Diagnostic Imaging on April 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 17 April 2024
Dear Harriet, Thank you for taking the time to share your experience on the NHS Website in relation to your recent visit to the MRI Department at Royal Blackburn Teaching Hospital. We are sorry to learn of your dissatisfaction. Your comments have been brought to the attention of the senior staff for the department. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes. Once again please accept our apologies for your experience and the upset it has caused. Kind regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled Very pleased
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2024
Was sent with doctors note for high blood pressure. Very pleased. Thank you. 😊 Blood work and tests sorted within an hour or so. The doctor was concerned. 🙏
Visited Accident and emergency services on April 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 08 April 2024
Thank you for taking the time to tell us about your recent visit to the Emergency Department at Royal Blackburn Teaching Hospital following a referral from your doctor for high blood pressure. It is lovely to receive such positive feedback regarding the care and service you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care. If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services. You can contact the patient experience team by email at patientexperience@elht.nhs.uk. Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Great staff
Rated 5 stars out of 5
by Joyce plummer - Posted on 12 May 2024
I was admitted to b24 ward end of april 2024 for 14 days, both the day and night staff were compassionate, friendly and attentive even though most of the evenings they were short staffed dale who did the morning and lunchtime tea/,coffee had a great sense of humour No delay waiting for my medication on my discharge
Visited Orthopaedics on April 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 13 May 2024
Dear Joyce, Many thanks for your positive feedback regarding the care and treatment you received at Royal Blackburn Hospital during your recent 14 day admission on ward B24. What a wonderful review for the staff who always strive to deliver, safe, personal and effective care. Thank you for sharing this and it is a pleasure to share your feedback. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Excellent care and compassion
Rated 5 stars out of 5
by Graham daw - Posted on 19 April 2024
I would like to thank everyone on ccu for the excellent work and compassion show for my wife everyone in that department were so kind and caring noughing was too much they was there for us every minute of the day and night they showed true feelings and and deadaction to there job so professional and so understanding even in our darkest hour they were there for us truly a remarkable department me and my family can't thank you enough for the care and compassion they showed towards my wife and my self .thank you so much
Visited Cardiology on April 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 22 April 2024
Dear Graham, Many thanks for your taking the time to provide your feedback regarding the care provided to your wife on the Critical Care Unit at Royal Blackburn Teaching Hospital. Our staff always strive to deliver, safe, personal and effective care and it is lovely to hear of the compassionate and understanding way that your wife was cared for by all the staff. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Disgusting
Rated 1 star out of 5
by Sarah denwood - Posted on 29 April 2024
I can't believe the state of the hospital not only is it filthy and has rubbish allover, the system is absolutely ridiculous!!! My 75 year old grandma who has dementia was expected to sit in A&e for 29 hours for a bed after being told she has pneumonia and she needed ivs ASAP!!
Visited Accident and emergency services on April 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 29 April 2024
Dear Sarah, Thank you for taking the time to share your experience on NHS Website about your Grandma's recent visit to the Emergency Department at Royal Blackburn Teaching Hospital. I am extremely sorry to hear of your recent experience and have fed your comments back to the senior staff and the Head of Nursing- Emergency and Acute Pathway. Confirmation has been provided that in line with other Trusts, the Emergency Department, Urgent Treatment Centre and Minor Injuries Unit are all experiencing a huge influx of patients attending and have seen waiting times exceed the 4-hour target on a regular basis. There has also been delays in transferring patients to inpatient beds because of the acuity and their clinical need, which needs to be met within a hospital setting and this has impacted on waiting times and the number of patients waiting in the department. We are currently striving to implement additional tools and services to resolve this situation and ensure we deliver safe, personal, and effective care to all our patients and reduce the distress and frustration caused due to long waiting times. The Emergency Department meet with the Trust Executive Team every morning at 08:15 to look at the current capacity versus demand with actions required. There is a member of the Emergency and Acute Directorate Senior Management Team on duty 7 days a week to support patient experiences and medical staff. If you would like to provide further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Excellent consultant
Rated 3 stars out of 5
by Kareem - Posted on 23 April 2024
I would like to give my review on consultant doctor sameh observed him on the c7 ward with patients very thoughtful and a caring doctor who listens to his patients concerns very carefully and spends time with them and goes through the notes with them I would recommend this doctor and the hospital are very lucky to have a such consultant with them
Visited Don't know on April 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 24 April 2024
Dear Kareem, Many thanks for taking the time to provide your feedback about your observations of the Speciality Doctor on Ward C7 at Royal Blackburn Teaching Hospital. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled What practice
by Anonymous - Posted on 07 April 2024
My brother in law has been admitted due to liver cancer he needs his abdomen drained every 2 days yet when we visited he was in severe pain due to the fact that he had not been drained for over 4 days so he hasn’t been able to eat anything for 2 days. Asked nurses about this and they said not my patient, doctor never available my wife is beside herself wondering if her brother is going to starve to death in a hospital ward nobody at this hospital cares
Visited Don't know on April 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 08 April 2024
Thank you for taking the time to share your feedback on NHS Website. I am very sorry to hear that your brother in law has experienced a problem with his abdomen drain whilst an inpatient at Royal Blackburn Teaching Hospital. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk to provide more information including the ward so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes. Once again please accept our apologies for your experience and the upset it is causing. Kind regards Sarah Ridehalgh Patient Experience Facilitator
Information supplied by East Lancashire Hospitals NHS Trust